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April Fyock
132 Reviews
I have been in the car business for 5+ years but in Customer Service for 25+!! Working with and helping people is my passion. I love to be the smiling face that greets and helps customers. When I am not working I LOVE watching my twins playing sports and performing on stage!
Read moreDealership Experience
9 yrs, 11 mos
Industry Experience
14 yrs, 3 mos
Specialties & Trainings
Service Advisor
132 Reviews
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132 Reviews of April Fyock
October 02, 2018
RESPECT I was treated with respect and genuine interest when speaking to me. As a woman, this interaction is a deal maker or a deal breaker. I was treated with respect and genuine interest when speaking to me. As a woman, this interaction is a deal maker or a deal breaker. More
by jbraker3
Verified CustomerOther Employees Tagged: Austin Bowser , Danny Busch
September 28, 2018
Service They seem to know what they are doing as they fix my problem, someone ready to give me a ride to another destination and always bring my car right to They seem to know what they are doing as they fix my problem, someone ready to give me a ride to another destination and always bring my car right to me when problem fixed. They always know me when I walk in and that means a lot to me More
by auntjane62
Other Employees Tagged: Brad Leverton
August 27, 2018
Bocker was able to put in a new battery, change the oil. I had a dead battery and called AAA to provide a jump. I immediately called Bocker when my SUV was running. Remind you, I didn't have an appointment I had a dead battery and called AAA to provide a jump. I immediately called Bocker when my SUV was running. Remind you, I didn't have an appointment as had no idea when AAA would come to start my SUV. A service representative of Bocker told me to bring the car right in and they would work me in. They not only put in a new battery but rotated the tires and changed the oil all in a very timely manner. I was delighted to get it done. Great they had a battery on hand to install! Great experience! Brad and a female service agent were most helpful! More
by ginnymeyer
Other Employees Tagged: Brad Leverton
August 10, 2018
Dedicated to customer satisfaction All of the people at Bocker Auto are friendly curtious and knowledgeable. We have all of maintenance and repairs done here because we know that they w All of the people at Bocker Auto are friendly curtious and knowledgeable. We have all of maintenance and repairs done here because we know that they will be correct and in a timely manner. Our salesman Ben was a pleasure to work with. More
by rheitz51
Other Employees Tagged: Brad Leverton, Wayne McCarthy , Danny Busch, Ben Marten
July 14, 2018
Engine replacemkent I needed an engine and they replaced it. April was so helpful and kept on letting me know what was going on. Keep up the good work! I needed an engine and they replaced it. April was so helpful and kept on letting me know what was going on. Keep up the good work! More
by Laurie
July 09, 2018
Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for being a full service dealership one can enjoy in northern Illinois. More
by madmetzger
Other Employees Tagged: Rob Robb , Rich, in quicklube
June 28, 2018
Great customer Service Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my la Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my last oil change I had an oil leak they got me right in on a Saturday. Was a defective oil filter! Fixed it and had me on my way in record time. More
by rlpm1
Other Employees Tagged: Ben Marten
June 26, 2018
Vehicle purchases I purchased a new 2018 GMC Sierra 1500 4x4 and a week later purchased a 2014 GMC Acadia Denali for my wife. Our sales person, Austin, was very polite I purchased a new 2018 GMC Sierra 1500 4x4 and a week later purchased a 2014 GMC Acadia Denali for my wife. Our sales person, Austin, was very polite and helpful in both of our purchases. The staff "Mike" also helped with our financing of them both. The staff helped with all of our questions, requests and requests. They were more then kind to let us take the Acadia home for the weekend, picked it up from my wife's place of employment on Monday and agreed to fix a couple of issues we found with the vehicle so that when we go to pick it up in a couple days, it will be ready for us to drive home. Very happy with our "friends" at the Freeport Bocker Group. Thank you Delbert Bunker and your staff. More
by emsleader2000
Other Employees Tagged: Delbert Bunker, Austin Bowser , Mike Haffele
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