April Fyock
April Fyock at Bocker Auto Group

April Fyock | Page 11

Service Advisor

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

Contact Me
5.0
123 Reviews

I have been in the car business for 5+ years but in Customer Service for 25+!! Working with and helping people is my passion. I love to be the smiling face that greets and helps customers. When I am not working I LOVE watching my twins playing sports and performing on stage!

Dealership Experience

9 yrs, 8 mos

Industry Experience

14 yrs

Specialties & Trainings

Service Advisor

5.0

123 Reviews

Write a Review

123 Reviews of April Fyock

October 23, 2018

Dealership Rating
Employee Rating

Great to work with I was leaving for a weekend trip and unfortunately waited till the last minute to get my oil changed and tires rotated. April was great and got me in More

by lotz05
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rich Wallace

Oct 23, 2018

Bocker Auto Group responded

Thank you so much, Lotz05! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. -Bocker Chevrolet Buick GMC Team

October 02, 2018

Dealership Rating
Employee Rating

RESPECT I was treated with respect and genuine interest when speaking to me. As a woman, this interaction is a deal maker or a deal breaker. More

by jbraker3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Bowser , Danny Busch

Oct 04, 2018

Bocker Auto Group responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! -Bocker Chevrolet Buick GMC Team

September 28, 2018

Dealership Rating
Employee Rating

Service They seem to know what they are doing as they fix my problem, someone ready to give me a ride to another destination and always bring my car right to More

by auntjane62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton

Oct 04, 2018

Bocker Auto Group responded

Jane, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. -Bocker Chevrolet Buick GMC Team

August 27, 2018

Dealership Rating
Employee Rating

Bocker was able to put in a new battery, change the oil. I had a dead battery and called AAA to provide a jump. I immediately called Bocker when my SUV was running. Remind you, I didn't have an appointment More

by ginnymeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton

Aug 30, 2018

Bocker Auto Group responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Bocker Chevrolet Buick GMC Team

August 10, 2018

Dealership Rating
Employee Rating

Dedicated to customer satisfaction All of the people at Bocker Auto are friendly curtious and knowledgeable. We have all of maintenance and repairs done here because we know that they w More

by rheitz51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton, Wayne McCarthy , Danny Busch, Ben Marten

Aug 16, 2018

Bocker Auto Group responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. -Bocker Chevrolet Buick GMC Team

July 31, 2018

Dealership Rating
Employee Rating

Comment Desired work was done on a timely basis. I don't know what else to say. I only had the car in for an oil change. More

by jacknan.eckert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2018

Bocker Auto Group responded

Thanks for giving us the opportunity to service your car, Jacknan. We are happy to hear that everything went well for you. If there is anything else we can do for you please feel free to pay us another visit. Take care! Kind regards, Bocker Chevrolet Buick GMC Team

July 14, 2018

Dealership Rating
Employee Rating

Engine replacemkent I needed an engine and they replaced it. April was so helpful and kept on letting me know what was going on. Keep up the good work! More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2018

Bocker Auto Group responded

Laurie, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they April was there to take care of you! Thank you again and we look forward to working with you in the future! Best, The Bocker Chevrolet Buick GMC Team

July 09, 2018

Dealership Rating
Employee Rating

Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for More

by madmetzger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rob Robb , Rich, in quicklube

Jul 09, 2018

Bocker Auto Group responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bocker Chevrolet Buick GMC Team

July 05, 2018

Dealership Rating
Employee Rating

Help with a tire! Thank goodness I stopped in, I had a screw in my tire, and was loosing air fast. They fixed the tire in no time flat. More

by saltensey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2018

Bocker Auto Group responded

saltensey, thank you for your kind words about our service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best, Bocker Chevrolet Buick GMC Team

June 28, 2018

Dealership Rating
Employee Rating

Great customer Service Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my la More

by rlpm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Marten

Jun 29, 2018

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

Jun 29, 2018

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Bocker Chevrolet Buick GMC Team

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