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Ariel Albores
Ariel Albores | Page 4
Service Advisor
Spitzer Jeep RAM Brook Park
13001 Brookpark Rd
Brook Park, OH 44142
54 Reviews
54 Reviews
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54 Reviews of Ariel Albores
Verified Customer
February 20, 2026
2 Service advisor was good. But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and o But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and old it'll be a few hours. I said forget the heated seat and just oil change. Advisor said you should get tires rotated too. But I wasn't there for that but said ok. Then went to check out and was told I owed $130+ dollars. We were given jeep wave when We leased the vehicle. We've had jeeps the last 8 + years. With jeep waves and have never had an issue. I told the cashier I had Jeep wave and she said she didn't see it. I asked the service advisor and he said they expired bc I didn't use them in a year. 1. We were NEVER told the jeep wave/service expire in a year when we leased the vehicle. I was actually quite insistent we even got Jeep wave bc we used it in the past. Online Jeep wave says 2 years. Where did this random 1 year expiration date come from? I didnt have my coupons on me and because I was flustered I forgot to pull up my jeep app to use those coupons. I asked someone in sales too and she was completely unhelpful and basically said 'oh well' I will not be back to your dealership. I've already scheduled service for my driver heated seat at another Jeep dealer. More
by DIMNDGAL
Other Employees Tagged: Ariel Albores
February 02, 2026
All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city More
by viper 22
Other Employees Tagged: Tony Black, Jonathan Gemelas, Paul Wilson, Frank Kelly, Crystal Barber, Dennis Bosze Jr, Lisa Jackson
January 29, 2026
After I explained to a service advisor why I was there they responded with this is a warranty service. The warranty service agent greeting was friendly and he listened when I explained the issue. I waited they responded with this is a warranty service. The warranty service agent greeting was friendly and he listened when I explained the issue. I waited for two hours and watch many many non warranty customers come and go during that time. I received no updates during the two hours More
by MNLGODFREY
Other Employees Tagged: Ariel Albores
January 21, 2026
Lack of accountability. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking. More
by cgeballa
Other Employees Tagged: Joshua Darnall, Jonathan Gemelas, Frank Kelly
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