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Arlen Bird

Overview Reviews (973) Inventory (290)

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Arlen Bird

Arlen Bird | Page 2

Lead Service Writer

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.9

973 Reviews

Overview Reviews (973) Inventory (290)

4.9

973 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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973 Reviews of Arlen Bird

August 22, 2026

Dealership Rating

Employee Rating

Service department is great. Comfortable waiting room and covered drop off. I enjoy taking my Ford and Lincoln there. Comfortable waiting room and covered drop off. I enjoy taking my Ford and Lincoln there. More

by JOHNHAGSTROM1969

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joseph Mccafferty

Sep 10, 2026 -

New Motors Ford responded

Thank you for sharing your experience with us. We're glad to hear you appreciate our service department and the comfort of our waiting room. We strive to provide a reliable and welcoming environment for all our guests. We hope to see you and your vehicles again soon!

August 17, 2026

Dealership Rating

Employee Rating

Been working with John & Arlen for many years, I feel they are quite knowledgeable & great to work with. they are quite knowledgeable & great to work with. More

by BOPRINCEBO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Barney

Sep 10, 2026 -

New Motors Ford responded

We appreciate your positive review! It's great to know that John and Arlen have been reliable and knowledgeable partners over the years. We look forward to welcoming you back!

August 13, 2026

Dealership Rating

Employee Rating

Bought a new Bronco in June. Malfunctioning instrumentation panel in front of steering wheel. They cannot fix it. I am not sure what to do with this vehicle. Malfunctioning instrumentation panel in front of steering wheel. They cannot fix it. I am not sure what to do with this vehicle. More

by Jeffrey

Verified Customer

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Hayden Loomis , Paul Dedionisio

Sep 10, 2026 -

New Motors Ford responded

Jeffrey, we apologize for the issues with your Bronco's instrumentation panel. Please feel free to email us at social@newmotorsbmw.com with your contact information so we can address your concerns directly. We appreciate your feedback and are dedicated to providing expert service.

August 04, 2026

Dealership Rating

Employee Rating

Great service Everything was done good great service very polite like always I will be back polite like always I will be back More

by richlilley8

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026 -

New Motors Ford responded

Rich, thank you for sharing your experience! We're happy to know you found our service great and our team polite. We strive for transparency and quality, and we look forward to serving you again.

August 04, 2026

Dealership Rating

Employee Rating

I don't have issues with the dealership, purchased two vehicles from there, this one is dead at 150000? vehicles from there, this one is dead at 150000? More

by M109brown

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Barney, Collin Mello, Taylor Irvin

Sep 10, 2026 -

New Motors Ford responded

Thank you for your feedback and for choosing us for your vehicle purchases. We understand your concern and are here to support you with any issues. We appreciate your trust and look forward to assisting you further.

August 04, 2026

Dealership Rating

Employee Rating

The service team is top notch, Arlene and John provide outstanding service They are very professional and knowledgeable. outstanding service They are very professional and knowledgeable. More

by rob52779

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026 -

New Motors Ford responded

Thank you for your kind words! We're thrilled to hear that Arlene and John provided you with outstanding service. Our team's professionalism and expertise are what we strive for. We look forward to welcoming you back!

August 04, 2026

Dealership Rating

Employee Rating

Always courteous and get what I need done answers any questions I have call when things need done questions I have call when things need done More

by jshaw0122

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 10, 2026 -

New Motors Ford responded

Thank you for your kind words! We're pleased to hear that our team provided courteous service and answered your questions. We value transparency and expertise, and we hope to assist you again in the future!

August 02, 2026

Dealership Rating

Employee Rating

Great won't go anywhere else for service. Best service department we ever used. Won't go anywhere else if we can help it. Best service department we ever used. Won't go anywhere else if we can help it. More

by Jsaa007

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026 -

New Motors Ford responded

We're so pleased to hear that you consider our service department the best! Your satisfaction is our top priority, and we appreciate your loyalty. Looking forward to your next visit!

August 02, 2026

Dealership Rating

Employee Rating

This dealership. Has been serving my family Over 30 years. And the service department is by far The best in my opinion. Has been serving my family Over 30 years. And the service department is by far The best in my opinion. More

by SPGREENE12345

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026 -

New Motors Ford responded

Thank you for your loyalty over the years! We're thrilled to hear that our service department has consistently met your expectations. We pride ourselves on quality and expertise, and we look forward to serving you and your family for many more years.

August 01, 2026

Dealership Rating

Employee Rating

Fantastic job as always Always very satisfied with the service from Bob Ferrando Ford in Girard. service from Bob Ferrando Ford in Girard. More

by SHAWN@HEIFNER.US

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

Sep 10, 2026 -

New Motors Ford responded

Shawn, we're delighted to know you had a fantastic experience with us! Your satisfaction with our service is a testament to our commitment to quality and reliability. We can't wait to serve you again!

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