Joseph Mccafferty

I have been a customer of Ferrando (now New Motors) Ford for decades. I recently purchased a new (to me) Escape Platinum and I couldn't be happier with the vehicle and sales team. My salesmen were knowledg for decades. I recently purchased a new (to me) Escape Platinum and I couldn't be happier with the vehicle and sales team. My salesmen were knowledgeable and understood what I was looking for and helped me find the perfect vehicle. Additionally, their service department is second to none! Arlen and his crew have always provided great service for my vehicles over the years and I never once felt like I was being upsold or talked down to (that "Where's your husband" kind of attitude I've experienced in other places - ladies, you know what I'm talking about!) I can't praise them enough and the Service Department is one of the main reasons why I keep coming back. Keep up the good work! More

Print

Friendly Listened Easy to work with Made us feel comfortable You should have invited us to the party! comfortable You should have invited us to the party! More

by cadmoy Verified Customer Verified Customer

Print

Service department is great. Comfortable waiting room and covered drop off. I enjoy taking my Ford and Lincoln there. Comfortable waiting room and covered drop off. I enjoy taking my Ford and Lincoln there. More

by JOHNHAGSTROM1969 Verified Customer Verified Customer

Print

This is the 3rd Ford I've purchased from Bob Ferrando Ford. They have always given me a great deal, their salespeople are top notch and their service department is second to none! That had as much to d Ford. They have always given me a great deal, their salespeople are top notch and their service department is second to none! That had as much to do with my decision to buy there again as anything else! Service after the sale isn't just a tag line for them. These folks really mean it! More

Print

By far the best dealership in the Erie, NY, and Ohio area! The only place I go for service or for buying! area! The only place I go for service or for buying! More

Print

I had a great experience with Bob’s Fernando! Everyone I dealt with was friendly, personable, willing to please, and I received excellent customer service. Everyone I dealt with was friendly, personable, willing to please, and I received excellent customer service. More

by my_mechell24 Verified Customer Verified Customer

Print

While the used car is supposed to be certified, it doesn't mean broken plastic and was not shown how to use different items, when even the manual was wrong with it's instruction. doesn't mean broken plastic and was not shown how to use different items, when even the manual was wrong with it's instruction. More

by san1900 Verified Customer Verified Customer

Print

We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More

Print

No pressure and helpful informed sales reps. Got a good deal on my trade in and the price was good. My Bronco Sport is a great little truck, fun and comfortable. Thanks !! Got a good deal on my trade in and the price was good. My Bronco Sport is a great little truck, fun and comfortable. Thanks !! More

by Oldtimer52855 Verified Customer Verified Customer

Print

Great service, outstanding sales people, great vehicle selection, knowledgeable, and efficient. They took my trade in, bought my new Bronco. selection, knowledgeable, and efficient. They took my trade in, bought my new Bronco. More

by FISHCAPTAIN Verified Customer Verified Customer

Print