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Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

Contact Me
4.6
35 Reviews

Dealership Experience

1 yr

4.6

35 Reviews

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35 Reviews of Arlene Cochran

May 18, 2026

Dealership Rating
Employee Rating

It was an ok experience. I waited 2 hours for them to tell me what I already knew and that they’d have to order the part. I have to come back for them to put it in. But Tierr More

by janey1611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott, Wayne Nobles

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May 19, 2026

Walt Massey Kia responded

Thank you for your honest feedback. We understand how frustrating it can be to spend that amount of time only to find out the part needed to be ordered and that another visit would be necessary. We appreciate your patience throughout the process. We’re very glad to hear Tierra took great care of you and provided a kind and accommodating experience. We’ll be sure to share your kind words with her. Thank you again for your feedback and support.

May 15, 2026

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Employee Rating

Everything went well I am however disappointed that tire pressure was not checked and when i noticed the 2 back tires had pressure of 28 and 29 when the front tires had pressure of 33 affecting the bal More

by alaamomar2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott, Wayne Nobles

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May 18, 2026

Walt Massey Kia responded

Thank you for your feedback. We’re glad to hear everything else went well, but we do apologize that the tire pressures were not properly checked and balanced before your vehicle was returned to you. We understand how uneven tire pressure can affect the way the vehicle drives and how frustrating that can be. We truly appreciate you bringing this to our attention, and your feedback will help us improve our attention to detail during the service process.

May 01, 2026

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Employee Rating

It was clean, the services was swift and professional - I was informed of my car progress. More

by tysonmeme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Price

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May 05, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 250-1005.

May 01, 2026

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Employee Rating

Nice and friendly service to the customers. A great team you have put together for the benefits of the company. More

by robersol1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

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May 04, 2026

Walt Massey Kia responded

Thank you for your kind words! We’re glad to hear you had a friendly experience with our team. We’re proud of the group we’ve built and truly appreciate your recognition and support!

April 21, 2026

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Employee Rating

Does not have a towing service. Prices are above the moon. I would NEVER buy a Kia again. Worthless car from a worthless dealership More

by lindawallace396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott

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Apr 22, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 250-1005.

April 16, 2026

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Employee Rating

Great dealership great people always fast and reliable when dealing with sales people or anyone in the office More

by paytonboudreaux5805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Chris c

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Apr 17, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear our team has been fast, reliable, and great to work with across both sales and the office staff. We truly appreciate your trust and support!

April 16, 2026

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Employee Rating

Chris was a wonder salesman! He helped me in every way possible! Will definitely be recommending him in the future! More

by kyleebrookepittman16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott

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Apr 17, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear Chris provided excellent support and helped you throughout the entire process. We truly appreciate your recommendation and your trust in our team!

April 15, 2026

Dealership Rating
Employee Rating

Friendly and cordial business. Normally quick service. Very thorough in their work. A large and comfortable waiting area. More

by sgtcargo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear our team provides friendly, thorough, and efficient service, and that you’re comfortable while you wait. We truly appreciate your trust and support!

April 08, 2026

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Employee Rating

She did a very good job and very professional. She was on point with everything concerning the care of the car. More

by adwilso70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

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Apr 10, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear she was professional, attentive, and on point with every aspect of your vehicle’s care. We truly appreciate your trust in our team!

March 30, 2026

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Employee Rating

Fast service and friendly staff . .They make u feel at home when u there ..Great staff and Charles Price is the best More

by lyonstina33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott

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Mar 31, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear our team provided fast service and made you feel at home during your visit. It’s great to know Charles made such a positive impression. We truly appreciate your support and look forward to assisting you again!

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