Armando Morell | Page 2

was a pleasure to do business in this dealer,everybody is extremely professional and give me the support i needed,thank you Abby,youre the best. extremely professional and give me the support i needed,thank you Abby,youre the best. More

by jonivanda Verified Customer Verified Customer

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Great experience. Excellent service and customer focus. I would highly recommend this dealership to anyone. Excellent service and customer focus. I would highly recommend this dealership to anyone. More

by MMORATZ Verified Customer Verified Customer

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It’s a good dealership I like it I want to tell to my all friends about the dealership. all friends about the dealership. More

by BAHARGULPASHAI Verified Customer Verified Customer

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Excellent experience right from walking in the door to walking out the door staff are amazing walking out the door staff are amazing More

by VAMADO243 Verified Customer Verified Customer

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John (J-R) the salesman treated me well, sold me the car I was looking for, at a good price, a bit less than advertised, and helped me get it financed, registered, & insured, and i drove it away within 3 I was looking for, at a good price, a bit less than advertised, and helped me get it financed, registered, & insured, and i drove it away within 3 hours of arriving. That was a good day and a win for me. More

by MKORTJOHN Verified Customer Verified Customer

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Great staff, Armando found me the perfect car, and gave me a great deal, John Ramirez was very helpful, and JP made the final delivery and set up everything. me a great deal, John Ramirez was very helpful, and JP made the final delivery and set up everything. More

by RICHARDHGOODMAN Verified Customer Verified Customer

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Salesman were friendly and helpful, I had some many questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you. More

by bear44cat Verified Customer Verified Customer

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Total pleasure working with Armando and Toyota of Hackensack. Best dealer experience I’ve ever had Hackensack. Best dealer experience I’ve ever had More

by JCONKLIN312 Verified Customer Verified Customer

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I was completely happy with my experience. Hackensack, Toyota. I definitely would recommend it to a friend Hackensack, Toyota. I definitely would recommend it to a friend More

by magiczzombie Verified Customer Verified Customer

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I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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