Ash Osman | Page 27

eCarOne responded

Thank you for taking the time to share your experience! We’re thrilled to hear that you had a comfortable and relaxed car-buying experience and that our high-quality inventory stood out to you. At eCarOne, we take pride in offering an exceptional selection of late-model, premium vehicles, and it’s wonderful to know we impressed you. We can’t wait to welcome you back when you’re ready for your next vehicle. Enjoy your Land Rover, and don’t hesitate to reach out if you need anything! Best regards, The eCarOne Team

eCarOne responded

Hello Stephen - We apologize that you feel that the great experience was ruined. Unfortunately, we cannot apply for tax credits via the Clean Vehicle Tax Credit program because our application is still pending with the IRS as are many other dealers across the country. We applied early this year and are still waiting, as nothing is fast with the IRS. Our team is aware of this and should have communicated this to you before the sale if the question came up, if you were told otherwise please reach out to me to discuss. Michael, GM Michael@eCarOne.com 972-403-4702.

eCarOne responded

Marilyn, Thank you for sharing your experience! We’re thrilled to hear that Paul made your Genesis purchase so seamless and efficient, especially after traveling from Houston. It’s wonderful to know everything was prepared ahead of time, allowing you to enjoy a smooth and hassle-free process. We’re honored to have earned your trust as the only place you’ll purchase from moving forward. Paul and the entire eCarOne team truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your Genesis, and safe travels! Best regards, The eCarOne Team

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Tanner provided such an amazing experience and helped you find the perfect BMW. His personable approach and dedication to helping our customers are truly what we strive for. Congratulations on your new car, and we hope you enjoy every moment behind the wheel. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Best regards, The eCarOne Team

eCarOne responded

Rafael, Thank you for sharing your experience! We’re delighted to hear that Ash and Vinh helped you find the right car at the right price while providing a professional and seamless experience. It’s always our goal to make car buying as smooth and enjoyable as possible, and we’re thrilled we delivered that for you. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future! Best regards, The eCarOne Team

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Tanner and Ash made your Land Rover Defender purchase so easy and seamless. Providing straightforward pricing and excellent service is what we strive for, and we’re glad Tanner exceeded your expectations with all requests and follow-ups. Congratulations on your Defender—what an incredible choice! If you need anything in the future, we’re always here to help. Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing such a thoughtful review! We’re thrilled to hear that Tanner made your Polestar purchase a fantastic experience, especially with it being your first EV and from 700 miles away. Tanner’s patience, kindness, and support truly shine in moments like these, and we’re so glad he provided the reassurance you needed throughout the process. We’re also happy to know the delivery exceeded your expectations, getting your new vehicle to you so quickly! It means a lot to us that this was your best car-buying experience yet, and we’re grateful for your kind words. Congratulations on your Polestar, and please don’t hesitate to reach out if you need any further assistance. Enjoy your new EV! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your feedback. We’re truly sorry to hear about your concerns regarding the required add-ons during your visit to eCarOne. Transparency and providing a positive experience are priorities for us, so it’s disheartening to hear that you felt otherwise. The additional products and services, such as Permaplate, are intended to provide long-term value and protection for our vehicles. However, we understand that this may not align with everyone’s expectations, and we always aim to communicate these details as clearly as possible. We appreciate your kind words about our facility and team and take your concerns seriously. If you would like to discuss this further, please don’t hesitate to reach out to me directly at [contact information]. Your feedback is invaluable as we continue to improve our processes. Sincerely, The eCarOne Management Team

eCarOne responded

Thank you so much for your amazing feedback! We’re thrilled to hear that you flew to Dallas with the goal of driving away with your new Porsche, and that Tanner was able to make it happen for you. It’s great to know that he went above and beyond to ensure you had a smooth and enjoyable experience. We’re delighted that your overall experience at eCarOne was amazing. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Porsche, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your wonderful review! We’re delighted to hear that you found our website clear and easy to navigate during your Mercedes purchase. It’s fantastic to know that Tanner provided you with detailed and friendly service. We greatly appreciate your recommendation to your friends, and we’re here to assist them just as we did for you. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new Mercedes, and thank you again for choosing eCarOne!