Ashley Dobbs | Page 6

Vehicle purchase Outstanding customer service, service, and parts department This is the 2nd consecutive vehicle I bought from them. I always add customizations and th Outstanding customer service, service, and parts department This is the 2nd consecutive vehicle I bought from them. I always add customizations and they accommodate me in all departments. All my friends and family go to this dealership, because there vehicles are priced accurately, they have quality vehicles, and most of all there is very haggling! They are easy to work with and they will do what theybcan to earn your business. I happy to be part of the Mohawk Honda Family More

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Ashley - Service Advisor extraordinaire! Ashley, I am thrilled with your professional, knowlegeable and courteous service. It is apparent that you work hard, efficiently and get great satisfa Ashley, I am thrilled with your professional, knowlegeable and courteous service. It is apparent that you work hard, efficiently and get great satisfaction from providing top-notch customer service. I am extremely appreciative of your time, effort and thoroughness in “going the extra mile” for me. Your attention to detail revealed that my car’s warranty was close to expiring. I would not have known that without your fact-finding. If I had waited a few months for the next main shop appt, my car would have been out of warranty and the a/c repair would have cost me plenty. Your astute assessment enabled me to have my car’s issue diagnosed the very same day, the part ordered, ensuring that the repair would be covered under warranty. I am very grateful. You are a huge credit to Mohawk Honda and they are lucky to have you on their team! Though Mohawk Honda is not the closest Honda dealer to my home, your professionalism and service make the long, out-of-the-way drive worth my while. I will come to Mohawk Honda for my future Honda service needs. More

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Great customer service Mohawk Honda has a great team of service technicians. The desk staff and the auto techs are reliable and conscientious. Ashley Dobbs is terrific and Mohawk Honda has a great team of service technicians. The desk staff and the auto techs are reliable and conscientious. Ashley Dobbs is terrific and should be a trainer for future service desk employees. More

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Only the best This is not my first, or second, or third, but I believe it is the 4th car in the family that we have purchased through Mohawk Honda and amazing sales This is not my first, or second, or third, but I believe it is the 4th car in the family that we have purchased through Mohawk Honda and amazing sales reps we like to call our family. They are true to their word and work tirelessly for their clients to ensure the best experience possible. We will continue coming back to Mohawk Honda and our relationship with Cam, Ashley and Dave will only continue to grow. More

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Above and beyond service I went in to get my A/C checked, and was disappointed at the news I received. I was told I needed a new part that would cost me 800 dollars. I have a I went in to get my A/C checked, and was disappointed at the news I received. I was told I needed a new part that would cost me 800 dollars. I have a lease still under warranty and couldn’t figure out why this wasn’t covered. After speaking to the GM we got the price down significantly and scheduled my service to be completed. When I went to pick up my car, I was so pleasantly surprised to find that it was covered in full. When I asked what happened, Ashely who was my service rep, had put in a claim to Honda and got my repair covered in full. She went above and beyond to help me get the best deal for this fix and I couldn’t praise her enough for all she did for me. Also thank you to Thomas for showing me some options while debating on my next steps! You were so helpful and kind, and never pushed me into a decision. Thank you!!!! More

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Excellent customer service for Ashley Dobbs I would like to recognize Ashley Dobbs for her excellent customer service while we had our Honda Civic in for service. Ashley regained my confidence I would like to recognize Ashley Dobbs for her excellent customer service while we had our Honda Civic in for service. Ashley regained my confidence with Honda after an unpleasant warranty experience with Corporate Honda. Mohawk Honda is very fortunate having Ashley in your organization. She really understands the importance of customer service and listening to her customers’ concerns. Thank you, Ashley, Marylou Brumley More

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Awesome Great experience would recommend to anyone great people very helpful. Would buy a car again from Mohawk Honda again. Never disappointed with them. Be Great experience would recommend to anyone great people very helpful. Would buy a car again from Mohawk Honda again. Never disappointed with them. Beautiful dealership More

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Top Notch Group I think this makes Honda #7 for us (but who's counting), every one from Mohawk Honda! We live across town from them which is technically inconvenient I think this makes Honda #7 for us (but who's counting), every one from Mohawk Honda! We live across town from them which is technically inconvenient for us to travel there to choose a new vehicle, but due to the rapport we've enjoyed with Mohawk's staff we happily choose to do business with them. They continue to make the whole process seamless from test drive to delivery. The Hondas sell themselves, but the dealer does it for us every time. More

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Outstanding Customer Service I recently brought my accord for service and Ashley went above and beyond to be sure the rip in my seat was covered with the protection plan I purchas I recently brought my accord for service and Ashley went above and beyond to be sure the rip in my seat was covered with the protection plan I purchased. She handled the 3rd party company herself and really went to bat for me! She ended up proving my rip should be covered and immediately got me scheduled to have it fixed. She was welcoming and professional and truly exemplifies customer service at its best. I have been with Mohawk Honda for many years, but how she handled this situation solidified my desire to stay with them when my lease is up. More

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First brand new vehicle This is the first brand new vehicle I have ever purchased. I had a very good experience in dealing with Mohawk Honda from the beginning. Starting This is the first brand new vehicle I have ever purchased. I had a very good experience in dealing with Mohawk Honda from the beginning. Starting with correspondence online about inventory and the price I got from TrueCar. They honored that price. I made an appointment then went in to test drive the vehicle. We negotiated a fair price. I purchased and took delivery a couple days later. My wife and I were very happy with the overall experience and the professionalism of all the staff involved in the process. I highly suggest seeing salesman Brian Mccanna if you go in there and tell him you read my review. Justin sent you in. 2019 Ridgeline RTL-E in blue. Great truck. More

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