John Lucas

Fair, easy negotiation. Excellent stock of new and pre owned cars at various trim levels. Excellent stock of new and pre owned cars at various trim levels. More

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From the point of my internet inquiry to the completion of the final lease documents, I received prompt, professional service from the sales and finance teams. Being a numbers person, it is important that of the final lease documents, I received prompt, professional service from the sales and finance teams. Being a numbers person, it is important that I know how the final lease payment was arrived at. There was a mutual respect and understanding of how the numbers worked out to benefit me and the dealership. This was the first time I dealt with this dealership. A local competitor failed to follow-up with me as a repeat customer (other than with automated emails) and I had to reach out to them. Perhaps the opportunity to "steal" me away from the other Honda shop influenced the significantly lower lease payment but that is ok. Hondas sell themselves but it is nice to have a team trained in a customer-focused culture to work with. We will be back. More

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I have purchased 8 Honda vehicles, 7 of them from Mohawk Honda. I’ve always felt that I was treated fairly and that “they go out of their way to please you”. Honda. I’ve always felt that I was treated fairly and that “they go out of their way to please you”. More

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Dalton Krogh got me in with my trade and out with my new Honda in record breaking time. Thanks to Josh for helping me with the bells and whistles on my new Honda Elite Honda in record breaking time. Thanks to Josh for helping me with the bells and whistles on my new Honda Elite More

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Great service easy to work with explained everything very well quick and to the point well quick and to the point More

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Everyone was super helpful and patient. Scott Moynihan helped me find the car I really wanted. Scott Moynihan helped me find the car I really wanted. More

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Wonderful experience. I dealt with Dalton, John, Brian and Ben. All were courteous, professional and even fun. I couldn't have asked for a better group to work with. T I dealt with Dalton, John, Brian and Ben. All were courteous, professional and even fun. I couldn't have asked for a better group to work with. They even seemed to like working with each other which also made it very comfortable and easy for me. I came in to maybe purchase a "certified" Honda sedan but walked out with a "new" SUV. And I am very very happy with my choice. So I walked in to trade in my old (1996) still working honda sedan. I am old and my car was old but it was a gem and I hated to see it go. I even got a litlle trade in on it, albeit a small amount but it was something anyway. Dalton eased me into a new SUV with all the new trappings and I love it (except that I couldn't convince anyone to make it a manual - guess that is really too old by today's standards). Bottom line: it was a pleasant experience and Dalton was patient as I test drove one vehicle after another. I was ready to make the day of moving from one car place to another but never got past Honda Mohawk and that is because of the wonderful staff who was present from the very moment I walked in. Kudos to all of you and especially to Dalton who even came in twice on his days off. More

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Brian did a great job and fulfilled all of our needs in purchasing a new CRV. We are extremely satisfied with him and excited to have a new car! Mohawk Honda will always be our car dealership! Customer for purchasing a new CRV. We are extremely satisfied with him and excited to have a new car! Mohawk Honda will always be our car dealership! Customer for 25 years! More

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Great experience with Brian, Kris and Gabe! Been with Mohawk Honda for 25 years. They are the best, love their service department also! Been with Mohawk Honda for 25 years. They are the best, love their service department also! More

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I have only ever owned Nissans, and found myself unexpectedly in need of a new used car. Mohawk Honda had a Nissan Altima, so I made the trip to test drive it. I was immediately warmly greeted by t unexpectedly in need of a new used car. Mohawk Honda had a Nissan Altima, so I made the trip to test drive it. I was immediately warmly greeted by team members and made to feel welcome. A Sales Professional named Camren checked on me and was fun to chat with. A Manager, Jen DeCiero checked in with me to get an idea of what I was seeking. Jen had a relaxing demeanor and came across as a woman who knows her stuff. She brought me to Tyler Haraden, and I test drove the Nissan and another vehicle, at no time feeling rushed, hassled or pressured. While the vehicles I tried were ok, they just weren't 150% right to me. I always thought of Honda's as safe, reliable cars that held their value- I just had never owned one. I ended up test driving the 2023 Honda HRV Sport that I originally saw when I pulled into the dealership, and I loved it. Tyler was one of the best sales people I've dealt with. He was warm and engaging, knowledgeable and straight forward. He didn't do the back and forth bit with the business-finance managers; he asked me what would work and I was given a fair deal. Business Manager John Lucas listened to my offer and was reasonable. Everyone knew I was using my own credit union for financing, but I was not treated as any less important of a customer. Business Manager Frank Fattoruso was also reasonable and impressive with his knowledge and understanding of the final bill of sale and warranty options. I had a lot of questions as I had never owned a Honda, and he- along with everyone else- was more than patient with me. Brianna McKenna sat with me in my new HRV and reviewed all the technology, of which she is well versed and personable. The only reason why I did not give 5 stars is because the ad online and in-house stated that a 3-month trial of Sirius XM was part of the deal, but at time of delivery, I was informed that it wasn't an option on that particular model. I also noticed 3 small dents that I hadn't seen as it was getting dark each time I was able to get to the dealer. Upon informing Tyler, he quickly arranged for someone to drive to my home to pick it up, bring it to the dealership to fix, and then brought it back to me at home- at no charge. Mike Malone(?) in the Service Center was friendly and efficient. I should also mention that my close friend who has been my mechanic of over 20 years, stated that those in the business regard Mohawk Honda's mechanics and service center as one of the best there is. This was the biggest purchase I've ever made, and everyone at Mohawk Honda made me feel excited and appreciative about giving them my business. I plan to return when needed and also to spread the word on their wonderful customer service. The Thank You card was a nice, nostalgic touch that I personally appreciated. Thank you, everyone, for making this an enjoyable experience. More

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