Ashley Hernandez | Page 18

Great Service from everyone! Everyone (Hayden, Dieter, Sherry, Tyler, Cassie, and Ashley) we met and had dealings with were very helpful and helped us get a great deal. We have a Everyone (Hayden, Dieter, Sherry, Tyler, Cassie, and Ashley) we met and had dealings with were very helpful and helped us get a great deal. We have always been pleased with the service at Vernon Auto Group. More

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Great Expierience Brandon Mitchell had everything ready as he had stated. The process was quick and easy and the truck was everything he said it was. Thank u Vernon Aut Brandon Mitchell had everything ready as he had stated. The process was quick and easy and the truck was everything he said it was. Thank u Vernon Auto Group I will be back More

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Best car buying experience I have had! Deiter knew what I wanted and found it. Can't say enough. Went the extra mile. Excellent service by everyone. Will recommend this dealer to everyone I Deiter knew what I wanted and found it. Can't say enough. Went the extra mile. Excellent service by everyone. Will recommend this dealer to everyone I know. More

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No hassle truck sales Ryan and Jr along with the lady's at the dealership made it easy for us to sit at home and make our decision (no salesman pressure).i will be back and Ryan and Jr along with the lady's at the dealership made it easy for us to sit at home and make our decision (no salesman pressure).i will be back and I have already recommended them to everybody. More

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Won't buy a car anywhere else Great experience with Vernon Auto group. I had heard from many people that they have great deals on vehicles. Just happened to find the perfect car fo Great experience with Vernon Auto group. I had heard from many people that they have great deals on vehicles. Just happened to find the perfect car for us online for an awesome price. No hassle with the price at all. We also received a great trade in for our current car. Also made sure we had the extra key fob that was misplaced. When they couldn't find it, they gave us a new one and a check for the programming fee. Couldn't be happier with our purchase. Our Denali is perfect. Love it! More

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Excellent!!! Excellent!! Robert Hammond, at the Vernon Auto Group, went above and beyond for me! Not only did he call about every little thing or change, he sent m Excellent!! Robert Hammond, at the Vernon Auto Group, went above and beyond for me! Not only did he call about every little thing or change, he sent me details and information about every vehicle that I was interested in! Then to top it he even offered to have the car delivered to me so I didn't have to drive to go get it!!! I was in disbelief on how professional he was about everything! I've never had someone like him do the things he did for us! I appreciate it and him!! I would definitely recommend him and the Vernon Auto Group to anyone!! Thank you very much!! More

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Helpful, friendly, a bit slow I was stranded, trying to get home to South Carolina, with three daughters and a shot transmission. Vernon Auto Group took care of us and got us back I was stranded, trying to get home to South Carolina, with three daughters and a shot transmission. Vernon Auto Group took care of us and got us back on the road. Everyone there seemed very friendly and I'm pleased they were there to help us. I had heard from multiple different local sources that they not only offer an excellent selection of inventory, but that they are one of the best dealerships nationwide and are honest and fair, which is far more important to me. They were very nice and friendly, so much so that I hate to mention my disappointments, but since this is a review, it's only fair that I do. Although they seemed to want to do their best to help us quickly since they knew we were in a rush to get back on the road, it didn't translate, and we were there for 10 hours total. So, while you should expect great service, it may not be fast service. For example, we got there at 8:30am and in 1/2 hour had chosen a vehicle we wanted at a dealership in Bowie, yet the driver wasn't on the road from Vernon to go pick it up until nearly 1pm. I was also disappointed when they were unwilling to do the deal if the wire transfer wouldn't arrive until the following day, which meant I had to finance (thus losing some money). I understand why they want that capital immediately, of course, but it seems to me there should be mutual trust, not just one way trust. Lastly, I was left unsure whether I got a decent deal on the trade in of my vehicle given the transmission damages. I could have repaired it locally there for $1500 less, but didn't have the time to wait. Then again, thanks for taking a broken vehicle in the first place! After leaving, they made sure to continue to take care of my needs, including paying for a small defect to be replaced at my local home dealership. A huge "Thank You!" to Vernon Auto Group for helping us get back home! More

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Dodge 3599 I was very pleased after purchasing my new Ram 3500. The dealership was very easy to deal with. They had a great selection of trucks to choose from. M I was very pleased after purchasing my new Ram 3500. The dealership was very easy to deal with. They had a great selection of trucks to choose from. My salesperson was very nice and easy to deal with over the phone. I live 10 hours away and done all the dealings over the phone. I traded in a truck and was happy with the value I received on my trade. They met me half way to bring my truck and to get the truck I traded. Thanks Vernon Dodge for a great experience. More

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Excellent, easiest vehicle I ever purchased! From start to finish Dieter Branon and Vernon Auto over delivered on every aspect of this purchase. I live in Phoenix, so part of the transaction was From start to finish Dieter Branon and Vernon Auto over delivered on every aspect of this purchase. I live in Phoenix, so part of the transaction was transport of my truck from Texas to Arizona. They made it simple. We agreed on the transport charge and the truck arrived ahead of schedule. Their was a lot of trust on their part regarding charges. There was no money to be paid when the driver arrived at my door step with the truck. Honestly, this whole transaction was completed in about three five minute phone calls. In contrast, with another dealer this would have been an all day affair with frustrating back and forth price offers to even come close to this deal. "REFRESHING" Bruce Whitaker More

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Friendly Service I am glad Richard was able to work with me - from out of state - to get documents submitted electronically. I drove to the dealership and had to wait I am glad Richard was able to work with me - from out of state - to get documents submitted electronically. I drove to the dealership and had to wait a while for my car, but the service was friendly. Richard, Heath, and Ashley were helpful to expedite the process. More

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