Ashley Hernandez | Page 19

Worth a call Nick was our salesman and was helpful. We talked over the phone about my trade in and he called me back with a price quote. I didn't want to driv Nick was our salesman and was helpful. We talked over the phone about my trade in and he called me back with a price quote. I didn't want to drive to Vernon without an idea what they would give me for my trade, so I was thankful for a good trade value. I also thought the price for their truck was reasonable. They were really busy that day and I think they were short handed in the finance department. I felt it took longer than it should have to get through the finance process. We had financing already but they were able to get me a better rate so I went with their lender, which was US Bank and major lender. We took the truck for a trip to Palo Duro Canyon and it drove great and we enjoyed the trip but we noticed the tailgate was sticking. Ashley, Vernon Auto Group customer relations agent, called to see how everything was doing and I explained to her about the tailgate and she said, "Let's get you a service appointment". I had to wait a week but went to the appointment and they fixed it. They handed me the keys and I drove home very happy. More

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Good deal and bad service The buying experience I had at Vernon was typical of any car dealership that you would expect. Haggling, sales person saying I wanted to much for a tr The buying experience I had at Vernon was typical of any car dealership that you would expect. Haggling, sales person saying I wanted to much for a trade in, tales to the manager behind closed doors and the answer was still no. I said ok and went to my truck, started it and went to drive away. All of a sudden the amount I wanted was ok and the deal was done. After driving the vehicle home it was apparent that there was a exhaust manifold leak which I was told would be repaired if I brought the truck back at no charge. After driving the 85 miles back to the dealership and waiting 4 days I'm now told that the vehicle was bought as is and they would give me $300 for the repair. This only came after be blown off by their customer relations manager Ashley Hernandez on 3 separate occasions. The used car sales rep. tried to sound polite but it was obvious that they were angry I wanted what was promised to me. Although I got a decent deal on the truck the dealership is shady at best and will say what you want to hear to get you out the door but no follow through. Truth in advertising is not used at Vernon Auto Group what so ever. I'm sadly disappointed with the overall purchase and horrid customer service More

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BEST Buying a new truck I ever had in all my 69 years everyone asks me why i drove all the way to Vernon to but a truck, Well the staff, had the F350 I wanted and price. No dealer in the DFW area could c everyone asks me why i drove all the way to Vernon to but a truck, Well the staff, had the F350 I wanted and price. No dealer in the DFW area could come close to Vernon Auto Group. Deiter is the BEST. Thanks to ALL. More

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Smooth and respectful I had dealt with a couple of other dealerships prior to working with Vernon Auto Group. None of them came close to the level of customer service I rec I had dealt with a couple of other dealerships prior to working with Vernon Auto Group. None of them came close to the level of customer service I received. Chase Maldonado took my request of a truck and delivered with in a week of inquiring. I was referred to this dealership by a friend because of her experience and I will refer everyone I know to Vernon. Thank you for giving a positive experience! More

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Excellent Customer Service Excellent dealership. Tyler Bird sets the standard for professionalism. Honest salesman (which is hard to come by) and all questions were answered pro Excellent dealership. Tyler Bird sets the standard for professionalism. Honest salesman (which is hard to come by) and all questions were answered promptly. I purchased my truck sight unseen and it was exactly as described when I picked it up. If you're looking for a new or used vehicle I highly recommend Vernon Auto Group and specifically Tyler Bird. More

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Ford F-250 The staff was very friendly and very helpful. I appreciate them. Buying a truck at Vernon Auto Group was a very good experience. Kyle was very helpfu The staff was very friendly and very helpful. I appreciate them. Buying a truck at Vernon Auto Group was a very good experience. Kyle was very helpful. I would recommend anybody buying a new vehicle to go Vernon Auto Group. More

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Purchase of 2016 GMC Denali 2500 Sierra I decided to switch from being a long term ford f250 pickup owner to a gmc Denali 2500. We searched everywhere for one to fit my needs and Vernon Auto I decided to switch from being a long term ford f250 pickup owner to a gmc Denali 2500. We searched everywhere for one to fit my needs and Vernon Auto group was the only dealership that came though with the perfect truck for the right price. More

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True to their word! All the numbers agreed! Trade-in and purchase completed in under an hour..maybe in 30 mins! Great experience! I will buy from them again. Thank you All the numbers agreed! Trade-in and purchase completed in under an hour..maybe in 30 mins! Great experience! I will buy from them again. Thank you! More

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2005 Ford F-150 Lariat Steve Ybarra was my sales person on the truck i purchased, he was so helpful through this process which only took 2 days. I found the truck i liked on Steve Ybarra was my sales person on the truck i purchased, he was so helpful through this process which only took 2 days. I found the truck i liked on Thursday morning and had it here Friday afternoon. This dealership is excellent and would recommend them to anyone looking to buy a car. I will defiantly be back the next truck i buy. More

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I will always check with Vernon first Easiest car buying experience I ever had. In less than an hour everything was done and my vehicle was on its way to North Carolina the next day. Best Easiest car buying experience I ever had. In less than an hour everything was done and my vehicle was on its way to North Carolina the next day. Best price i could find and no haggle to get it. I delt with Kyle who was a knowledgeable and no pressure salesman. He made it very easy especially after dealing with my local stealership. More

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