Ashley Kelsch

Terrible experience from start to finish. Complete incompetence at all levels but pushed through to make sure that the deal got done as it was the right options and color combo, otherwise I w Complete incompetence at all levels but pushed through to make sure that the deal got done as it was the right options and color combo, otherwise I would've went to another dealer in a heartbeat. The first sales person Tyler, completely dropped the ball. I provided full numbers to complete the deal and offered to put money down to reserve and got completely ghosted. It wasn't until Ashley from the internet department finally replied and saved the deal. I was given to a new salesperson, Patrick. He knew the car was there but apparently the keys were locked in another salesperson's desk and they were out for the weekend. (Should be a fireable offense for whoever that was, as keys shouldn't be left out like that, preventing sales from happening). So, I had to wait extra days before I could come pick it up. I arrived to sign paperwork and the vehicle was still not ready. Had to wait around just to do a quick test drive before signing paperwork. This dealership engages in the shady, Kia-level practice of requiring and sneaking in trashy add-ons that no one wants or needs. I was told I would be getting additional off of the vehicle to compensate for the required add-ons, but I did not. They "won" because I was so sick of dealing with them, so bad on me for that. I get the vehicle home and take it to get state inspected and it FAILS because the car has wheel locks and there's no wheel lock key provided in the vehicle. I am 5 days+ into trying to get a wheel lock key from this dealer and still have not been provided with a good solution because they don't know where it is to provide it to me. Their only solution is that I now have to go to a different dealer, have them figure out which key it needs, and let them know so they can order and send me one. So, I basically have a brand new vehicle that can't pass state inspection due to, again, the incompetence of this dealership, BMW of Freehold. I cannot recommend enough that you find anywhere else to take your business based on my experience. More

by ITSMEITSB Verified Customer Verified Customer

Report | Print

BMW Of Freehold is the only place to go if you’re looking to purchase a BMW. The personalized care that you get from everyone there is impeccable. The salesman that assisted me with the purchase of my 2025 X to purchase a BMW. The personalized care that you get from everyone there is impeccable. The salesman that assisted me with the purchase of my 2025 X1 Michael Youssef was very professional and the most knowledgeable sales person that I have ever worked with. He could answer any question you had without hesitation or saying oh let me go find out for you. The sales manager Frank Catania makes you feel comfortable in knowing that you made the right decision going to BMW Of Freehold. You can feel that it’s not just a job for them, they really believe in and care about the product they’re selling and who they’re selling it to. I recommend them 100% Ken F More

by KENNETHFENTON Verified Customer Verified Customer

Report | Print

Absolutely wonderful experience! Rob was exceptional, highly knowledgeable, professional, and caring. Went above and beyond Rob was exceptional, highly knowledgeable, professional, and caring. Went above and beyond More

by Rps313 Verified Customer Verified Customer

Report | Print

Pretty good overall experience all around. Arthur was helpful, patient with all our questions, and accommodating. He was determined to ensure we had all the information we needed in order to e Arthur was helpful, patient with all our questions, and accommodating. He was determined to ensure we had all the information we needed in order to evaluate options and timing; and did it always with a very positive demeanor which provided as much of a friction-free experience as you can expect when coordinating the end of a lease with a new one. More

Report | Print

We enjoyed working with salesperson Mark Vicens. They made buying 1 car so well, we picked up a second one. Our experience with Mark and the Dealership was great. Thank you Ed They made buying 1 car so well, we picked up a second one. Our experience with Mark and the Dealership was great. Thank you Ed More

Report | Print

Mat was awesome! He took the time to come in on his day off to assist me with a fabulous vehicle! I'm recommending my friends to see him! He took the time to come in on his day off to assist me with a fabulous vehicle! I'm recommending my friends to see him! More

by HENRYLGOURDINE Verified Customer Verified Customer

Report | Print

I’ve been coming to the BMW of Freehold for a little over 5 years now for cars & maintenance & have always been amazed at how professional & kind the entire staff is. 5 years now for cars & maintenance & have always been amazed at how professional & kind the entire staff is. More

by KYLIEBROWNLEE7 Verified Customer Verified Customer

Report | Print

Great experience ! Very accommodating and hospitable during the whole process! Will go there for my next few cars ! Love all the employees everyone very nice and energe Very accommodating and hospitable during the whole process! Will go there for my next few cars ! Love all the employees everyone very nice and energetic! Pleasant experience More

by SFORTE1079 Verified Customer Verified Customer

Report | Print

Richard was very nice, help made the process easier. But it took too long to finish the process. I was there for over 3 hours for no apparent reason But it took too long to finish the process. I was there for over 3 hours for no apparent reason More

by Nightwing Verified Customer Verified Customer

Report | Print

I have been going to this BMW Location in Freehold since 1995 to purchase cars and to have them serviced there as well. I just bought a new 2024 3 Series and had the pleasure of working with Mark Eustice (C 1995 to purchase cars and to have them serviced there as well. I just bought a new 2024 3 Series and had the pleasure of working with Mark Eustice (Client Advisor) and Nicohlas Litchaa (Sales Manager). Both of whom were extremely knowledgeable and who made the entire purchase easy and transparent. Without hesitation, I highly recommend BMW of Freehold and their great staff!! More

by Barry6789 Verified Customer Verified Customer

Report | Print