Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Ashley Neely

Overview Reviews (144) Inventory (191)

Contact Me

View All Employees

< View All Employees

Ashley Neely

Ashley Neely | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me

4.9

144 Reviews

Overview Reviews (144) Inventory (191)

4.9

144 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Ashley Neely

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

144 Reviews of Ashley Neely

September 19, 2026

Dealership Rating

Employee Rating

It was a quick visit and they addressed all of my concerns. The coffee was good and the service was great! concerns. The coffee was good and the service was great! More

by j.siepker19

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 20, 2026 -

Ken Ganley Ford Norton responded

Our team is glad the service on your Subaru Crosstrek was efficient and addressed all your concerns. Hearing you enjoyed the coffee and found our service outstanding means a lot to us.

Sep 23, 2026 -

Ken Ganley Ford Norton responded

Hi, thank you for the positive feedback! We're glad you enjoyed our speedy service and the coffee. We strive to address all customer concerns and provide excellent service. Hope to see you again soon!

September 19, 2026

Dealership Rating

Employee Rating

I had an issue with my check engine light. The ford team was clear about the price and timeframe to get the job done and completed the task perfectly. The ford team was clear about the price and timeframe to get the job done and completed the task perfectly. More

by Jackkeller56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 19, 2026 -

Ken Ganley Ford Norton responded

Your mention of our clear pricing and estimated timeframe highlights the transparency our service department aims for. Knowing we could flawlessly resolve your check engine light issue on your Ford F-150 means a great deal to us.

September 18, 2026

Dealership Rating

Employee Rating

Everything was quick. Everyone was kind. Especially the man who gave me a ride. Everything was quick. Everyone was kind. Especially the man who gave me a ride to and from. Everyone was kind. Especially the man who gave me a ride. Everything was quick. Everyone was kind. Especially the man who gave me a ride to and from. More

by amaigoch

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 18, 2026 -

Ken Ganley Ford Norton responded

We’re glad the service on your Escape Hybrid was prompt and friendly, and that our shuttle rides made your visit convenient. Knowing you found our team both kind and efficient means a lot to us.

September 16, 2026

Dealership Rating

Employee Rating

Ashley welcomed me and checked me in. She directed me to the waiting area and kept me updated. Appreciate her caring ways. She directed me to the waiting area and kept me updated. Appreciate her caring ways. More

by barblloyd1019

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 16, 2026 -

Ken Ganley Ford Norton responded

Hearing that Ashley’s warm welcome and clear updates made you feel valued means a lot to our service team. We’re always here to keep you informed and comfortable at every service visit for your Ford Edge.

September 08, 2026

Dealership Rating

Employee Rating

The service you provide is the best. Love when I don't have to sit at the dealer to have my car serviced Love when I don't have to sit at the dealer to have my car serviced More

by Kayze1109

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Sep 08, 2026 -

Ken Ganley Ford Norton responded

Your note about being able to drop off your Ford Escape and skip the wait reflects how our service department prioritizes convenience. Knowing our drop-off service makes things easier means a lot to our team.

September 06, 2026

Dealership Rating

Employee Rating

Fast accurate service. Vending machines in the waiting room leave little to be desired. Appreciated the car wash! Vending machines in the waiting room leave little to be desired. Appreciated the car wash! More

by JNICODEMUS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 07, 2026 -

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 27, 2026

Dealership Rating

Employee Rating

From the time I walked in the door, Franco was very respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! respectful and was wonderful to work with! Thank you for all of your assistance! I will highly recommend you to my friends and family! More

by Myersbarboh

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman

Aug 28, 2026 -

Ken Ganley Ford Norton responded

We are very happy to hear that Franco and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 27, 2026 -

Myersbarboh responded

Thank you Franco

August 24, 2026

Dealership Rating

Employee Rating

Great work, great service department and very friendly. .....every time. I would highly recommend them to anyone. .....every time. I would highly recommend them to anyone. More

by Davidmoore0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Aug 24, 2026 -

Ken Ganley Ford Norton responded

Hearing that our service department consistently delivered friendly, high-quality work means a lot to our team. We appreciate your recommendation and look forward to servicing your Lincoln Nautilus again.

August 22, 2026

Dealership Rating

Employee Rating

Ashley was excellent and handled everything from start to finish She always handles my service needs with a smile finish She always handles my service needs with a smile More

by Lorin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Aug 22, 2026 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2026

Dealership Rating

Employee Rating

Recently took my Flex in for a recall. They inspected and ordered the part. It was a quick visit. Ashley was pleasant. They inspected and ordered the part. It was a quick visit. Ashley was pleasant. More

by garykosiba

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ashley Neely

Aug 19, 2026 -

Ken Ganley Ford Norton responded

Your note about Ashley’s pleasant service reflects how our service department strives to blend efficiency with a friendly touch. Our service team is pleased we could inspect your Ford Flex, order the recall part promptly, and get you back on the road quickly.

Dealership Inventory (191 Vehicles)

2026 Ford F-150 | new

$59,833

2026 Ford F-150

new

Agate Black Metallic exterior

Automatic

Four-wheel Drive

$59,833

View Vehicle Details

View Details

2026 Ford Bronco | new

$59,698

2026 Ford Bronco

new

Avalanche Gray exterior

Automatic

Four-wheel Drive

$59,698

View Vehicle Details

View Details

2026 Ford Transit-250 | new

$57,968

2026 Ford Transit-250

new

Oxford White exterior

Automatic

Rear-wheel Drive

$57,968

View Vehicle Details

View Details

2026 Ford Ranger | new

$42,613

2026 Ford Ranger

new

Oxford White exterior

Automatic

Four-wheel Drive

$42,613

View Vehicle Details

View Details

2026 Ford Bronco Sport | new

$40,523

2026 Ford Bronco Sport

new

SHADOW BLACK exterior

Automatic

Four-wheel Drive

$40,523

View Vehicle Details

View Details

2026 Ford Ranger | new

$40,478

2026 Ford Ranger

new

Marsh Gray exterior

Automatic

Four-wheel Drive

$40,478

View Vehicle Details

View Details

View All Inventory