Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 5

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
145 Reviews
4.9

145 Reviews

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145 Reviews of Ashley Neely

June 26, 2026

Dealership Rating
Employee Rating

Ganley ford Norton has always listened to my concerns and worked tirelessly to identify the issue and repair them in a timely manner. More

by brian
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 26, 2026

Ken Ganley Ford Norton responded

We’re glad Ashley and our team listened to your concerns and resolved your Ford Maverick’s issues promptly. Thank you for trusting us with your vehicle and we look forward to serving you again.

June 26, 2026

Dealership Rating
Employee Rating

All was real good just wish it wasn't so expensive The staff so nice and friendly but I wish it was not so expensive More

by WEB0011
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 28, 2026

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2026

Dealership Rating
Employee Rating

The entire staff is great. I wouldn’t take my car anywhere else for service More

by tbyers4522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear our staff earned your confidence. We look forward to keeping your Ford running smoothly each time you stop by.

June 18, 2026

Dealership Rating
Employee Rating

The entire process from start to finish was professional and hassle-free. Communication was excellent, and I appreciated the time taken to thoroughly diagnose the concern and explain the findings. Ashley an More

by ADAM.ROBERTSON.81
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 19, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review of the service on your Ford. We’re pleased that Ashley and our service team kept you informed throughout the diagnosis and that the proactive loaner vehicle made your visit easy.

Jun 21, 2026

Ken Ganley Ford Norton responded

Hello, thank you for taking the time to leave such a kind review! We always strive to provide excellent service and it's great to hear that our team made your experience hassle-free. We're glad you appreciated our thoroughness and loaner vehicle option. Your satisfaction is our top priority.

June 13, 2026

Dealership Rating
Employee Rating

Outstanding service from Ashley. If everyone there are as concerned for their customers as she I give them a 10 star rating. More

by Kurt
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 15, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 13, 2026

Kurt responded

Thank you

June 13, 2026

Dealership Rating
Employee Rating

Overall experience was great. Glad a loaner vehicle was available due to repairs taking longer than expected. Ashley kept me informed in a timely manner More

by Chadvhenderson
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re happy a loaner Transit-350 kept you moving while repairs took longer than expected. Ashley is glad her timely updates made a difference. Thank you for the five-star review and for trusting us with your Ford service.

June 13, 2026

Dealership Rating
Employee Rating

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

We’re delighted our team provided friendly, professional updates and made scheduling a breeze. Ashley and the team appreciate you choosing your Ford for service and look forward to assisting you again.

June 13, 2026

Dealership Rating
Employee Rating

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 13, 2026

Ken Ganley Ford Norton responded

Thanks for sharing your experience. We’re glad your Ford service was simple to schedule and completed quickly. Ashley will be excited to hear your kind words.

June 12, 2026

Dealership Rating
Employee Rating

We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with More

by MARTUCCICHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Ken Ganley Ford Norton responded

It’s great to learn Ashley and our technicians quickly identified the real problem with your Ford Taurus. Thank you for sharing your positive experience and for recommending us to your family and friends. We look forward to taking care of any future service needs.

June 11, 2026

Dealership Rating
Employee Rating

A good experience, friendly, courteous and helpful Took time to explain and to get CarShield to pay more than what they did More

by mybatten
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jun 11, 2026

Ken Ganley Ford Norton responded

It’s great to hear Ashley and our team provided friendly, helpful service for your Ford EcoSport. We’re pleased they took the time to explain everything and worked with CarShield to secure better coverage. Thank you for the five-star rating.

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