Aubrey Price | Page 5

I had such a great experience at Toyota of Rockwall! Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back for future services on my car! Definitely recommend this place! More

Report | Print

Blindsided by Poor Communication—Saved by Aubrey Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manage Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manager Maria Valdez. After signing a Retail Installment Sale Contract, I was blindsided to learn that the assigned lender doesn’t allow borrowers to hold two active loans—a critical restriction that was never disclosed beforehand. This caused unnecessary confusion and stress. Maria also failed to notice that our trade-in vehicle wasn’t financed through that lender, which should have immediately flagged the issue. The contract itself contained typos that further complicated the verification process. She may pride herself on speed, but accuracy and attention to detail were clearly lacking. When I called to discuss the issue, Maria was dismissive and refused to speak with me directly. She stated, “I’ve already spoken to your husband (the co-signer)—he can tell you what we discussed,” insisting I come to the dealership in person. She repeatedly spoke over me, making a productive conversation impossible. Her unwillingness to engage respectfully made a stressful situation even worse. Thankfully, Finance Manager Aubrey Price stepped in and completely turned things around. He listened, acknowledged Maria’s mistakes, and worked diligently to resolve the issue. His professionalism and empathy were the only reason this experience didn’t escalate into a formal complaint. I also want to recognize General Manager Tony Yazbeck and Salesperson Amir, who were both fantastic throughout the process. They were courteous, helpful, and genuinely committed to customer satisfaction. If you choose to do business with Toyota of Rockwall, ask for Aubrey Price by name—and know that Tony and Amir are also great people to work with. But avoid Maria Valdez at all costs. Her dismissive attitude and lack of professionalism are not worth the stress. More

Report | Print

I'm a Toyota customer for life! ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this tran ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this transaction a smooth one! Aubrey in the finance dept. was great too! Such a great team. I appreciate y'all. More

Report | Print

Very professional, friendly, time efficient, Knowledgeable, understanding, courteous, and caring. It's unbelievable How quickly things went. The care Package, maintenance plan is efficient, Knowledgeable, understanding, courteous, and caring. It's unbelievable How quickly things went. The care Package, maintenance plan is Outstanding! Thanks to ken, and Aubrey, and the greeters, and The whole staff of toyota who went Above and beyond to make our Buying experience pleasurable! God bless toyota of rockwall! More

Report | Print

This team is phenomenal! You must buy your next car from Taylor! He was the kindest human. We had a few glitches that were not Taylor’s. He took our family over the finish li You must buy your next car from Taylor! He was the kindest human. We had a few glitches that were not Taylor’s. He took our family over the finish line! Additionally, Mick (service) can make anyone understand what is going on with their vehicle. I’ve not had three vehicles serviced under Mick! I have paid more at the dealership because I trust him! Jasmine, thank you so much for your empathy. Aubrey, thank you for your hard late night deal. I am looking forward to doing business with the team again! More

Report | Print

I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at my expense. The dealership promised repairs, a $1,500 check, and a trade in appraisal. The engine repair required three separate engines, and even after the repairs, the check engine light has returned and I continue to receive alerts. While I eventually received the check, communication was poor. I only spoke directly with the GM once, and all subsequent attempts to reach him were ignored. My requests to speak with the VP or owner were also ignored, forcing me to escalate to consumer agencies. I was also told I needed to remove my reviews to get the check, which was concerning. This review reflects my factual experience. More

Report | Print

Great service provided all concerns where answer highly recommend it if looking for a car. recommend it if looking for a car. More

Report | Print

Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had w and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had with people in a long time thank to pj and everyone that was their everyone was very kind and helpful. More

Report | Print

I nailed down everything I wanted online with PJ. ..he got me approved, he got all final.numbers....every little picky thing I asked for all over the phone, worked very hard for me before even meeting ..he got me approved, he got all final.numbers....every little picky thing I asked for all over the phone, worked very hard for me before even meeting. And when I showed up to my surprise.... everything was exactly as he said. PJ, the finance manager Mr. Price, and Jeff the kind and funny, gentleman who showed me all the fancy features in my car were all extremely kind and I highly recommend this dealership for anyone considering a Toyota. 5 star service More

Report | Print

Professional, courteous, and no hassle. Excellent treatment! Would and Will buy from Toyota Rockwall and the team again! Excellent treatment! Would and Will buy from Toyota Rockwall and the team again! More

by rnb7267007 Verified Customer Verified Customer

Report | Print