"I usually don't write reviews but I feel so compelled to..."
- Jack Tucci
I usually don't write reviews but I feel so compelled to let everybody know in Westchester county and beyond that Augie DiFeo's Chrysler Jeep Dodge dealership in White Plains New York is a cut above the rest. My wife and I have been trying to decide on a vehicle for our daughter's first car/suv and as everybody knows going to dealerships can be very stressful but when encountered the professional and courteous staff at White Plains Chrysler Jeep Dodge dealership from the salesman to the financial managers right up to Mr. Difeo himself we realized we were at the right place! Needless to say the Tucci family was very happy and pleased and decided to lease a beautiful 2021 chief Cherokee Limited for our daughter. Thank you to everybody over at White Plains Chrysler Jeep Dodge dealership you are truly a cut above the rest and I highly recommend buying or leasing their beautiful vehicles.
Jack Tucci & family
"If you are considering buying any vehicle with state..."
If you are considering buying any vehicle with state rebates from this dealership – don’t! Being uninformed can easily be excused once correcting the discovered error. But steadfast refusal to even consider that a mistake was made is inexcusable and should provide a word of caution before considering making a purchase of a new car at this dealership.
I purchased a 2020 Pacifica Hybrid in April, everything was ok up until the point where I was supposed to get an $1,100 rebate from the New York State Energy Research and Development Authority (NYSERDA). My salesman Giuseppe erroneously told me that I would need to apply for this rebate along with the federal tax credit after the purchase.
Granted he was a new salesman and may not have known, and the pandemic was in its earliest and scariest stage, it’s understandable. When I reached out to NYSERDA I was informed that the dealership applies the rebate to the sales price, and then they get a 100% reimbursement from NYSERDA.
From my research before buying a new car I knew that in order to be eligible for the rebate I need to make the purchase from a participating dealer, which White Plains Chrysler Jeep Dodge was at the time, though I did not realize that the rebate is given at the point-of-sale.
This is where it gets weird and strange with White Plains Chrysler Jeep Dodge,
I initially reached out to the dealership and asked whether we can get this rebate done, the conversation quickly devolved into shouting. I don’t remember the person’s name, but he was a sales manager (Robert maybe?) who accused me of lying and trying to get them to do something that “they never have ever done.” I tried explaining that NYDERDA informed me that this the only way it’s done, not only that White Plains Chrysler Jeep Dodge has successfully applied for a number of these rebates in the past!
It was like talking to a wall.
So I reached out to NYSERDA, and they in turn reached out to the dealership and offered to help do this rebate post-sale, which is usually not done but were willing to help given the circumstances, and they still refused. Not only did they refuse, I received a call from Augie who attempted to claim that the rebate was already given!
Neither my invoice or NYSERDA show that no rebate was given, nor was there a requested for reimbursement.
Another notable mention goes to Augie claiming that discounts were given, in an attempt to further obfuscate, failing to realize that the discount was an FCA Employee pricing + Family Pricing for All deal offering $4,364 off MSRP and 90 days differed payments with financing from Chrysler Capital. They didn’t give me the 90 days, nor did they give the full discount.
Like I wrote before, it would be one thing to acknowledge a mistake and correct it, especially one which would cost them absolutely nothing! Instead they refused to right be me and in turn should caution you two-fold when shopping here; a) their lack of knowledge and b) their refusal to correct it once being made aware.
"Amazing Experience! "
- Charles Sepulveda
This is a true gem of a dealership. Normally car buying can be very stressful, and usually I deal with a lease broker for my cars to avoid wasting my time talking to arrogant staff (especially here in NY) This place is far from a normal dealer.... they make you feel like family. My normal broker usually gets the best deals on German and Jap cars.... We had some numbers drawn up on a BMW x1 and Benz A class which were very competitive... but my wife wanted a Jeep. Happy Wife = Happy Life.... So I contacted a few dealers and I had the pleasure of dealing with Joe Algieri and he is a very laid back, hard working, no pressure professional. I put an inquiry in and in the mater of moments he responded. The other dealers in the area called me but wanted me to set an appointment to meet in person, trying to sell me over the phone without understanding what I wanted. I didn't want to do that. I wanted to take care of the deal remotely and meet in person to sign.. White Plains Chrysler is the only place that showed true compassion and understanding. Plus I felt like I was dealing with a human, not a robot which these other Jeep places in the tri-state sound like.
We did the interaction during COVID-19 so we exchanged emails, he got my wife the car she wanted at a very fair deal. At first I thought it was too good to be true, but the number he said is what we paid....no funny games, or fees. We got the car in about 24 hours from start to finish. Right after we signed Augie DiFeo the owner came out to personally say hi to me and my wife and see how we were doing, and showed his true appreciation for doing business. This is what makes all the difference.
I personally am in finance/technology and I'm in the front-lines dealing with clients all day. I ALWAYS do right by people and unfortunately not everyone is like that... It was a good feeling to be on the receiving end and dealing with people that care. I'll be referring a lot of my clients/friend to this place. If you need a vehicle ask for Joe and he will take care of you. Thank you White Plains Jeep
Other Employees Tagged:
"White Plains Jeep and Guy Forgione "
- Kevin Hart
Best dealer for buying a car. I have bought 3 Jeep’s and my salesman is Guy Forgione. Great experience from beginning to end. Guy showed me everything about my Jeep Summit and he made the experience fun.
Great dealership...Awesome owner...wonderful Salesman Guy and very nice staff. Everyone was a pleasure to deal with. Not our first car and definitely not our last!!!
This dealership did everything they could to make my experience easy. I came out with a great car and an even better deal. Loved it.
- Lisa F.
First time purchasing a Jeep at the dealership although we have been a Chrysler Jeep family for decades. Professional, friendly and helpful staff who are very concerned about the quality of customer service and it shows! Shout out especially to the sales manager, Joe Carino! It is because of him that we happily drove away in our new Jeep. After we completed the purchase, Augie came out to us to thank us and made us feel so special. Highly recommend this dealership as we are happy to now be apart of their Chrysler Jeep family. Will be sending my family and friends your way for sure.
Other Employees Tagged:
Suresh was extremely helpful and patient with us while helping us trade in my lease for a new one. He got us a great deal and we were driving off with our brand new car the next day! Highly recommend Suresh and the whole crew at White Plains Chrysler Jeep Dodge for your next vehicle. Thank you to everyone!!
"LOVE MY NEW JEEP !!!! "
What a magnificent team at white plains Chrysler Jeep ! Our sales associate Guy made it an effortless process from beginning to end with his professionalism and efficiency! Would definitely recommend using them for all of your vehicle needs !
"Excellent Customer Service"
Hands down I received the best customer service at White Plains Chrysler Jeep Dodge. Guy was very helpful and friendly from the start and made the process go smoothly. Thank you!