Austen Roman | Page 5

They had the car I wanted in stock and made purchasing easy. No complaints with Austen or the dealership easy. No complaints with Austen or the dealership More

by joelkoch Verified Customer Verified Customer

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The dealer ship was very clean and organized we liked the way it was set up and the bathrooms were very clean. way it was set up and the bathrooms were very clean. More

by markamasser Verified Customer Verified Customer

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Austen was amazing. The finance department were amazing. This team worked so hard to help me get into my new car, that I love. They did everything they could and ot was The finance department were amazing. This team worked so hard to help me get into my new car, that I love. They did everything they could and ot was amazing. I highly recommend this dealership to purchase your next car. Thank you Kia of Port Charlotte!!! More

by Brentselders7 Verified Customer Verified Customer

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Everyone was very helpful and able to answer all of my questions. Great staff and very kind. questions. Great staff and very kind. More

by borzafamily_4 Verified Customer Verified Customer

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I asked for a price before I drive for over an hour and they gave me a reasonable price. I got there at 5 and wasn't finished until after 7:30, eventhough I didn't haggle over the price. Unfortunately when they gave me a reasonable price. I got there at 5 and wasn't finished until after 7:30, eventhough I didn't haggle over the price. Unfortunately when I was leaving I was told they only had one key and he didn't have the authority to get me one so I may have to spend $400 to get one. More

by bobworth Verified Customer Verified Customer

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Very courteous and considerate staff. Sales, financing, and service staff are always great to work with. We have purchased 3 vehicles from Kia of Port Charlotte and plan to return for any Sales, financing, and service staff are always great to work with. We have purchased 3 vehicles from Kia of Port Charlotte and plan to return for any future needs. Highly recommend! More

by ed59 Verified Customer Verified Customer

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Was told there were mats for my truck, no mats. Was told extra key, no key.. Was told extra key, no key.. More

by nvme362 Verified Customer Verified Customer

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The Customer Service with chance is amazing! He is so kind and very helpful. He goes above and beyond! He is so kind and very helpful. He goes above and beyond! More

by samantha0347 Verified Customer Verified Customer

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They are very knowledgeable and professional. They answer all questions and you never feel rushed or pressured. They answer all questions and you never feel rushed or pressured. More

by Traciharris635 Verified Customer Verified Customer

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Purchased a Platinum Certified 2021 Sorento that had the 165 point checklist completed with the original warranty in place in February. Service sent me a text saying “ My name is ‘ blank space ‘ and I will 165 point checklist completed with the original warranty in place in February. Service sent me a text saying “ My name is ‘ blank space ‘ and I will be your service provider today “. I thought a nice feature so I replied twice and once I got the same message back and another time no answer. I have three issues. Drive side master window switch does not always work to roll down the other three windows. Must be a loose wire because when I reshut the door harder, the little light comes on and the window switch works. Second, passenger side windshield wiper is no good. Streaks. One would think with all the inspections one would not have these issues. Thirdly, what really irks me, only one key fob. Shame on me for not asking. I expected there would be one as the vehicle came off lease, snow birds had the vehicle and the vehicle is in real nice shape and taken car of. Who would have thunk!!! Austin said he called the prior leasee. I called him back a few days later. He called them twice. If I knew there was no fob I would have made it a condition of the deal. He was very attentive during the process. And I drove from Cape Coral to this dealership as I read a lot of good reviews. More

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