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Austin Aufie
758 Reviews
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English
758 Reviews
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758 Reviews of Austin Aufie
January 21, 2020
15,000 Leased auto serviced 15,000 mile service of leased 2018 Civic. As always everything went very,very well..Arrived at 7:15 am enjoyed coffee and was gone by 9:30 am.. Basne 15,000 mile service of leased 2018 Civic. As always everything went very,very well..Arrived at 7:15 am enjoyed coffee and was gone by 9:30 am.. Basney Honda always \\\\\ More
by hotrockdoc
Verified Customer
January 20, 2020
This is the BEST dealership! I love how polite and nice all the people are. You always feel that everyone is there to help you and not just try to sell you something. I drive 45 minutes to come to this d all the people are. You always feel that everyone is there to help you and not just try to sell you something. I drive 45 minutes to come to this dealership . I have a dealership 5 mi minutes away and I would never go there. Basney is wonderful. I hope they stay like this . More
by imcartwright
January 17, 2020
Was told a tire rotation was done and when I went out to get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cance get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cancel first bill then redo with $10 taken off. Though I might get some kind of a coupon for my nnezt oil change. More
by BRIANGIBBONS
Other Employees Tagged: Alan Royce
January 15, 2020
I come to basney I don't boil tea for the dealership but for the service I get from Austin. He is so professional and very easy to work with. I can't speak highly enough of his professionalism in service. for the service I get from Austin. He is so professional and very easy to work with. I can't speak highly enough of his professionalism in service. More
by BRIANZUBIA
January 15, 2020
Awesome was very helpful as usual. He is always very Awesome was very helpful as usual. He is always very friendly and accommodating. I will always return I have my service done here. Keep up the good Awesome was very helpful as usual. He is always very friendly and accommodating. I will always return I have my service done here. Keep up the good work. More
by JIM
January 11, 2020
Your staff in the service department is friendly, professional and thorough. They walk you through the process step by step and explain everything to you. professional and thorough. They walk you through the process step by step and explain everything to you. More
by BARRETTECHERYL
Other Employees Tagged: Matt Mulstay
January 08, 2020
Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More
by ggoodlink1
Other Employees Tagged: Alan Royce
January 08, 2020
professional and wonderful Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a l Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a little pricey, even with a coupon. More
by CLIU2
Other Employees Tagged: Jay Basney
January 03, 2020
Wonderful Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to my next visit. More
by bncl1984
Other Employees Tagged: Alan Royce , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III
December 27, 2019
Great Experience Very great service, friendly staff. Always speedy and efficient with work. Easy to understand and work with. Always taken care of well and spend good Very great service, friendly staff. Always speedy and efficient with work. Easy to understand and work with. Always taken care of well and spend good time explaining things as well More
by s.devdhara
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