Austin Aufie | Page 72

Great Service Austin, our service representative, is always responsive, professional, and helpful. Car service is effective on my car, which has more than 125,000 Austin, our service representative, is always responsive, professional, and helpful. Car service is effective on my car, which has more than 125,000 miles. The dealership follows up after each visit to ensure satisfaction. More

by ALAN E. BAUER Verified Customer Verified Customer

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My service was excellent my service attendant Austin was exc ellent. But what was not excellent which really ticked me off was the cost and the need of totally replacing my air-conditioning system only after thr ellent. But what was not excellent which really ticked me off was the cost and the need of totally replacing my air-conditioning system only after three years of ownership, The price was exorbitant and it is a palling that I have to replace air conditioning and pay 100% for on a three-year-old vehicle from Honda. That should be covered under a recall. I’ve heard there’s other problems with that pie pressure new air-conditioning cool it. I would not recommend Honda at this point for that reason $2100 is ridiculous More

by GHEISER0 Verified Customer Verified Customer

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Great experience Friendly staff, timely service, review of service details. Appreciated the call when service was completed and the review of service and inspection re Friendly staff, timely service, review of service details. Appreciated the call when service was completed and the review of service and inspection results, also the immediate attention when I arrived to pick up my vehicle. More

by NURSEWAZ Verified Customer Verified Customer

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The "key" to great service I came to Basney Honda for a new replacement key and also a remote to lock/unlock my car. They carried out the programming of my key and remote speedi I came to Basney Honda for a new replacement key and also a remote to lock/unlock my car. They carried out the programming of my key and remote speedily but the key to their great service is Austin, the service tech who took care of me. He was great to talk to and kind. I always have a great customer service experience at Basney Honda and this time was no exception. More

by JANETSCHWIND Verified Customer Verified Customer

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Good experience First time customer since relocating to this area, and everything went well. Austin even took care of one of the issues while checking me in. First time customer since relocating to this area, and everything went well. Austin even took care of one of the issues while checking me in. More

by dbfidler Verified Customer Verified Customer

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Quick, professional! Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very profess Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very professional, very polite! More

by Hooten Verified Customer Verified Customer

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2009 Honda Civic We had two keys made for our car. Which was quick but a little high in price, but we knew it would be. We also had the steering fluid flushed which wa We had two keys made for our car. Which was quick but a little high in price, but we knew it would be. We also had the steering fluid flushed which was also a little pricey but it needed to be change. There was no wait time and they did it right there on the spot. Service was awesome. Compared to other dealerships it was done rather quickly. It was all done in a hour and a half. More

by jo.animal Verified Customer Verified Customer

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15K Mile Service Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my Concerned that for a 1:00 appointment, my car sat where I parked in upon arrival until 1:45. Seems that could have been handled quicker to shorten my overall stay/wait. I also asked them to look at loose trim on left rear bumper that I had noticed about a week after purchase. Every time I pushed it in it would stay in place for 3-7 days and then pop out again. They said it appears that corner of bumper had been hit and the clips holding trim piece needed replacement. I explained this was a used car I had purchased in April (Honda Certified Preowned) and that to the best of my knowledge whatever happened had been prior to my purchasing the vehicle. Advisor checked with manager and said it was not covered. They offered to fix at my expense for ~$700, which I declined. Seems this was something that occurred prior to my purchase and was most likely missed during certification. We be discussion with sales person next visit. More

by PAMACITO Verified Customer Verified Customer

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Service visit Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touc Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touch More

by MARYPATTI Verified Customer Verified Customer

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Disappointment My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental My van was in the shop Friday afternoon and it’s still not done and I had to pay for a rental out of my pocket because no one had a rental More

by kenta1988 Verified Customer Verified Customer

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