Austin Aufie | Page 74

It was good Quick and easy visit for a simple oil change and rotation. First time using the express oil change and it was as easy as I had hoped for. They also wa Quick and easy visit for a simple oil change and rotation. First time using the express oil change and it was as easy as I had hoped for. They also washed my car afterwards without having to ask. More

by kodysummers360 Verified Customer Verified Customer

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1st service for my 2019 lease Everything was done very well and vehicle checked out well for me. Total wait time was very doable as I had my special needs son with me. Everything was done very well and vehicle checked out well for me. Total wait time was very doable as I had my special needs son with me. More

by cdettlin Verified Customer Verified Customer

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Replacement key programmed I purchased a replacement key online, had the key cut locally but didnt realize that it needed to be programmed by a dealer. Basney did a great job. I purchased a replacement key online, had the key cut locally but didnt realize that it needed to be programmed by a dealer. Basney did a great job. More

by c.stone Verified Customer Verified Customer

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Diagnostic service Appreciated everyone’s efforts to diagnose, service and timely complete the repair work required. Staff was friendly and responsive and pleased to ha Appreciated everyone’s efforts to diagnose, service and timely complete the repair work required. Staff was friendly and responsive and pleased to have them perform the service. We have always had a good experience with the Basney team over the 10 years we have owned our Pilot. More

by KMNEAL Verified Customer Verified Customer

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SERVICE FRIENDLY AND ACCOMMODATING STAFF. IT WAS NICE THAT AUSTIN GREETED ME BEFORE ENTERING THE FACILITY TO INFORM ME THAT THE CAR WASH WAS BROKEN. IT WAS FRIENDLY AND ACCOMMODATING STAFF. IT WAS NICE THAT AUSTIN GREETED ME BEFORE ENTERING THE FACILITY TO INFORM ME THAT THE CAR WASH WAS BROKEN. IT WAS DISAPPOINTING TO LEARN, AS THIS IS THE SECOND TIME IT HAS HAPPENED, AND MY CAR REALLY NEEDED TO BE WASHED AND I DON'T COME IN VERY OFTEN FOR THIS SERVICE. More

by JFABLUE53 Verified Customer Verified Customer

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emergency service Our Honda Accord did not start in our garage. We were able to get a jump start to bring the car in. Austin and service department had a new battery in Our Honda Accord did not start in our garage. We were able to get a jump start to bring the car in. Austin and service department had a new battery installed in about 30 minutes. Awesome! More

by MPRINCE47 Verified Customer Verified Customer

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Service dept Friendly, helpful associates. Clean dealership - service area, bathrooms, waiting area. Multipoint inspection always explained in detail. Wait time on Friendly, helpful associates. Clean dealership - service area, bathrooms, waiting area. Multipoint inspection always explained in detail. Wait time on service work is usually close to what I’m told. More

by Gary Verified Customer Verified Customer

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Brake Pads Repaired Excellent service experience as usual. Service was explained thoroughly and performed timely. Convenience of the shuttle is very appreciated and was Excellent service experience as usual. Service was explained thoroughly and performed timely. Convenience of the shuttle is very appreciated and was very helpful. Professional, competent, and friendly. More

by MJA333 Verified Customer Verified Customer

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Vehicle Service Sometimes the wait is over an hour. No appointments are made for oil changes but wish there was not such a long wait. Usually takes more than two hour Sometimes the wait is over an hour. No appointments are made for oil changes but wish there was not such a long wait. Usually takes more than two hours. More

by Vb Verified Customer Verified Customer

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Always Open It is never hard to get fit into an appointment. There are times when you may have to wait to get a repair done, but most times they have many open sl It is never hard to get fit into an appointment. There are times when you may have to wait to get a repair done, but most times they have many open slots. More

by JONATHANMICHIELS Verified Customer Verified Customer

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