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Austin Aufie
805 Reviews
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805 Reviews
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805 Reviews of Austin Aufie
October 15, 2019
Be Prepared to Pay! They do good work but are very expensive. Brought my car in for a 60,000 mile checkup. That plus new brakes all around was just south of $1,000. I They do good work but are very expensive. Brought my car in for a 60,000 mile checkup. That plus new brakes all around was just south of $1,000. I paid but will think twice about additional service here. More
by CBSOBEL
Verified CustomerOther Employees Tagged: Matt Mulstay
October 14, 2019
Great experience! Came in to have a LED headlight changed for the 2nd time. I was told when I called to make an appt that I would have to leave my car to have it done t Came in to have a LED headlight changed for the 2nd time. I was told when I called to make an appt that I would have to leave my car to have it done the next day. When I arrived to drop off my car they told me that they would get it done that night if I was willing to wait for it to be done. This was so nice and so much easier than me having to give up my car and make a 2nd trip! Thank you for getting me in. Great customer service! :) More
by SUNNY.VERNER
Other Employees Tagged: Chip Basney, Ron Lemanski , Brad Pankow
October 10, 2019
Everyone in the service Department i.s nice & professional.. B.rad .is exceptional--he just makes you feel he really cares and will go above and beyond what you expect. Would never go anywhere else for service.. B.rad .is exceptional--he just makes you feel he really cares and will go above and beyond what you expect. Would never go anywhere else for service...Have complete trust and confidence in Basney's service department. More
by gloriaprawat
Other Employees Tagged: Jay Basney , Brad Pankow, Bryan Smith
October 09, 2019
My last visit with '97 Prelude I have been having my '97 Prelude serviced at Basney's Service Dept. since returning to Indiana in 2000. I had come to depend on the reliability of s I have been having my '97 Prelude serviced at Basney's Service Dept. since returning to Indiana in 2000. I had come to depend on the reliability of service from regular oil changes and checkups to more complex issues involving transmission and brakes. On Sept. 4, 2019 I brought it for what would be its last oil change at Basney. Brad signed me in and Craig W. performed the multi-point inspection. All good. At my request, Brad introduced me to Bob Briney who provided me with an estimate on the value of my beloved Prelude. At 175,000 miles, it was time -- even for a Honda. Earlier in the week an opportunity presented itself to update my wheels. A neighbor offered a newer (2002) Lexus with low mileage. So, while I suffered separation anxiety for my Silver Prelude, I bid it fond adieu on September 23. It's taken me a while to get back to you, but I didn't want to leave without expressing appreciation for the good service of 20 years that my Prelude received from the service managers and technicians and staff at Basney. Thank you very much. June More
by JUNEGOLDSTEIN
Other Employees Tagged: Bob Briney , Brad Pankow, Past service managers: Pablo Sierra, John Walsh,
October 08, 2019
Outstanding service experience Staff very attentive and easy to communicate with, both when scheduling service and explaining need for additional tasks. Work done at this location Staff very attentive and easy to communicate with, both when scheduling service and explaining need for additional tasks. Work done at this location over the past 10 years has always been up to my expectations or beyond. More
by FYEJK
October 07, 2019
Always a good experience. We have been using Basney services for twenty years and have always been pleased. We have had five Honda’s over that time, all from Basney. I like We have been using Basney services for twenty years and have always been pleased. We have had five Honda’s over that time, all from Basney. I like working with Austin and on this particular visit I wanted an oil change and to have them look everything over for a road trip. Austin let me know I still had 50% oil life. I thanked him but still wanted everything done so I would be assured we were road ready. More
by RSLSKL
October 07, 2019
Nonono If you will keep asking me to write lengthy reviews about trivial matters like an oil change, I will stop responding to such requests altogether. If you will keep asking me to write lengthy reviews about trivial matters like an oil change, I will stop responding to such requests altogether. More
by mgekhtma
Other Employees Tagged: Bob Briney
October 04, 2019
Matt and the team rock They always take care of you...prompt, courteous, knowledgeable...that is a great service team from front to back...I had an LED light that needed fix They always take care of you...prompt, courteous, knowledgeable...that is a great service team from front to back...I had an LED light that needed fixing and they got me in and out and back out on the road...and they found out it was under warranty---bonus! More
by gcmuskie
Other Employees Tagged: Chip Basney, Jay Basney , Brian Lynn, Matt Mulstay
October 04, 2019
All Went Well Austin was his usual pleasant, welcoming, helpful self. I appreciate the way he explains automotive things--he never makes me feel like a dummy! The f Austin was his usual pleasant, welcoming, helpful self. I appreciate the way he explains automotive things--he never makes me feel like a dummy! The facilities are so clean, tidy, orderly. I appreciate the professionalism and personableness. I have confidence in my car and those who take care of it. I intend to keep coming back. More
by MATIKO
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