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Austin Aufie
778 Reviews
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English
778 Reviews
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778 Reviews of Austin Aufie
September 09, 2019
The good and bad customer service reps. Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I ne Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I new when the shuttle would arrive etc. I am assuming Brian was the person I was dealing with via text message. He seemed ok. I did have to pick my car up and then drop it back off for a 2nd day as it is my primary vehicle and you did not have a loaner. I dropped my car off the 2nd before 8 am. At 2 when I did not receive an update, I sent a message and then was told I would be called when it was done. I got a text., When I did make it to your establishment to pay for and reclaim my car, Brian did not EVER refer to me by name. He pulled my keys, took me right to pay, never asked me if I had any questions, or even explained what was done to my car. (I looked everything up on line to see what was actually done via videos). I just felt like he wanted me to pay and get out. Never even said goodbye or anything. This was the WORST customer service I have ever had at your place. I will not have Brian assist me again. More
by Mepace2002
Verified CustomerOther Employees Tagged: Matt Mulstay
September 08, 2019
Pleasant oil change experience I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It wa I showed up to my 1pm oil change appointment and was greeted and promptly checked in. I was told the wait would be about an hour and a half but It was less than an hour. Clean and friendly place. More
by akling512
September 08, 2019
Great service. Greater customer service. The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate Basney! More
by brandycarich
Other Employees Tagged: Brian Lynn
September 06, 2019
Got me in and out fast Always bring my car in and always great service with Brad and Austin. Get you in and out as fast as they can and very honest. Always bring my car in and always great service with Brad and Austin. Get you in and out as fast as they can and very honest. More
by NICKRBAUTERS
Other Employees Tagged: Brad Pankow
September 02, 2019
08/28/19 HONDA SERVICE Matt Mulstay was very courteous as well as very helpful coordinating my 2009 Honda Fit's 150,000 mile Basney Service on 08/28/19. Matt Mulstay was very courteous as well as very helpful coordinating my 2009 Honda Fit's 150,000 mile Basney Service on 08/28/19. More
by RTYLER-1
Other Employees Tagged: Matt Mulstay
August 24, 2019
Change oil Austin has done a great job. He welcomed me very well. I did envoy talking to him. He explained me what I will do to improve the quality of my car. Austin has done a great job. He welcomed me very well. I did envoy talking to him. He explained me what I will do to improve the quality of my car. More
by ATOGBE
August 24, 2019
Great, friendly service Austin is always helpful and very friendly. Service is always good quality, and the shuttle service allows me to go about my day while the service pe Austin is always helpful and very friendly. Service is always good quality, and the shuttle service allows me to go about my day while the service people finish up More
by GEYERCHRIS
August 21, 2019
Service Austin displays great customer service, he is the reason why I keep coming back!!! I only wish you took appointments for oil changes. But.he is a grea Austin displays great customer service, he is the reason why I keep coming back!!! I only wish you took appointments for oil changes. But.he is a great guy. More
by IMJUSTLISA
August 17, 2019
Great service experience I was able to get my Honda CR-V in for service the day after I called. Austin was very helpful and the work was completed that day. Since they had to I was able to get my Honda CR-V in for service the day after I called. Austin was very helpful and the work was completed that day. Since they had to keep my vehicle for several hours, they gave me a 2019 courtesy vehicle to use. Everyone was friendly and helpful. Thanks! More
by LynnS
August 12, 2019
B1 maintenence The gentleman that helped me was fantastic (austin). Not happy about Not being able to set an appointment. Who has time to sit and wait on your vehi The gentleman that helped me was fantastic (austin). Not happy about Not being able to set an appointment. Who has time to sit and wait on your vehicle, loaner cars/drop-off pick up shuttle should be offered if thats the case. We purchased honda over getting another toyota but I have to say the service department at Toyota is a step above. So much so that my wife says she will be switching back. I also purchased a maintenue program at time of purchase and was told it was my responsibility to tell someone that when they tried charging me for my service. Waited 1.5 hours fir an oil change/tire rotation. more Hassel than me going to drive and shine and paying $100 for the same 20min service without getting out of the vehicle. More
by keith.defauw
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