Austin Carrigan

Worst experience since I purchased my 2020 Acadia. I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the servic I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the service advisor would be right with me. The service advisor came out about 15 minutes after the first person. My appointment was to replace my windshield wipers front and back and change my oil. I waited 4 1/2 hours until the service agent returned as I waited in the waiting area. He returned to to tell me that they recommended a transmission fluid change and a tire balance. I found that odd as the tires were new and balanced and aligned. The car was also just Certified. How can that need a Transmission flush? I opted for the fluid flush and ask the service agent how long it would take since I had already been there for 3 1/2 hours. He told me 30 minutes. I waited over an hour before he told me they were pulling the car back in for the service. I do not blame the service agent as for an hour or long he and the service mgr. were the only two working the drive. Also when I got in the car, the oil read 8% and the change oil soon message was on the screen. This all would have been ok had had I not pick up my wife who was waiting for me at the Watson clinic cancer center. More

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Large selection, easy negotiations. Austin Carrington, the sales consultant was very helpful, knowledgeable and make my purchase easy Austin Carrington, the sales consultant was very helpful, knowledgeable and make my purchase easy More

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We just purchased a GMC Terrain from Regal in Lakeland, FL with Luke Goodman! He was so helpful, informative, and a pleasure to work with! The manager was also very helpful and friendly. They got us on the FL with Luke Goodman! He was so helpful, informative, and a pleasure to work with! The manager was also very helpful and friendly. They got us on the road quick! The bank was the one that hung us up to not get lunch sooner!! More

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I had the pleasure of working with Regal, and I wholeheartedly recommend them for your new GMC purchase. From start to finish, the experience was exceptional, thanks to the invaluable assistance of wholeheartedly recommend them for your new GMC purchase. From start to finish, the experience was exceptional, thanks to the invaluable assistance of Austin, Mike Galloway and Ken Huckabee. Austin's dedication and knowledge made the entire transaction incredibly smooth and hassle-free. He went above and beyond to ensure that all my needs and preferences were met, providing outstanding customer service throughout the process. His professionalism and expertise were evident, and I felt confident and well-informed every step of the way. If you are considering purchasing a GMC vehicle, I highly recommend reaching out to Regal and specifically requesting Austin's assistance. You can trust him to provide you with personalized attention, expert guidance, and a seamless buying experience. Thank you, Regal, and a special thanks to Austin, for exceeding my expectations and making my GMC purchase truly enjoyable. More

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Austin was our sales person. He was excellent. Knowledgeable, friendly and not pushy. Definitely made the experience better than expected. Mike was sales manager. Good guy. He was excellent. Knowledgeable, friendly and not pushy. Definitely made the experience better than expected. Mike was sales manager. Good guy. More

by Tim R- Lakeland Verified Customer Verified Customer

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Highly highly recommend Regal Lakeland. I was referred to Austin Carrigan by a friend. From the minute we arrived at Regal GMC we were greeted by the Manager Mike H. who beyond was pleasant I was referred to Austin Carrigan by a friend. From the minute we arrived at Regal GMC we were greeted by the Manager Mike H. who beyond was pleasant and inviting. I asked for Austin and he came right out. Austin already had the truck pulled up under the covered area for my husband to see. Mike & Austin started telling my husband all about the truck, Mike went and got a plate for him to test drive. We ended up buying a 2022 GMC Sierra 1500 Diesel, exactly what my husband wanted. The at home feel we received the way the deal was constructed, (us all in a room together) no going back and forth. As well as Amy Wilson the Finance Manger was present. This was by far the BEST experience I have and my husband have ever received from a dealer ship. Husband said it made him feel like the good ole’ days where you make a deal on a handshake. Thank you to such a great team and thank you Mike & Austin for your Service. This will be the only dealership we will buy from. The Rogers Just to mention we bought the vehicle during Hurricane Ian. More

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Michael Hughes and Pedro Jenner provided excellent customer service, answered all of my questions, addressed all of my concerns and provided a very fair price for my new Yukon. I was treated with resp customer service, answered all of my questions, addressed all of my concerns and provided a very fair price for my new Yukon. I was treated with respect and courtesy from the moment I walked in the door. I would go back to Regal GMC for future vehicle needs. More

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The best service I’ve ever had. From Michael the sales manager, Pedro the paperwork guru to Austin the tech guy going over all the bells & whistles. It is a great team manager, Pedro the paperwork guru to Austin the tech guy going over all the bells & whistles. It is a great team More

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We were extremely pleased with our service at this dealership. The people were friendly and super helpful with our transaction to buy out our leased automobile. They also helped us get financing throu dealership. The people were friendly and super helpful with our transaction to buy out our leased automobile. They also helped us get financing through a credit union with an extremely low percentage rate. We are extremely grateful they went above and beyond what we expected. More

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"Great professionalism that welcomed and created a positive and personal atmosphere that accommodated me during my purchase." From the first interaction to the last, the staff at Regal were an absolu positive and personal atmosphere that accommodated me during my purchase." From the first interaction to the last, the staff at Regal were an absolute pleasure to work with. I would like to recognize the people below for their efforts and patience. Michael Hughes-Sales Manager - Michael is a terrific person and manager. The authenticity and professionalism he displayed is hard to find. He was in constant contact and available for any questions to be answered or work that needed to be organized and completed. Pedro Jener-Finance Manager - Pedro demonstrated a personal and professional kindness that enabled me to have confidence in not only his ability, but the dealership as well to put the customer first. He made me feel as if my time was valuable. Michael Boswell-Sales Professional - Displayed quality salesmanship during the entire process and ensured the process went smoothly. Austin Carrigan - Walked me through the welcome call and set up of my new truck. He demonstrated great patience and willingness to ensure I got what I needed and was satisfied with the truck. Larry aka Coach- Courtesy Driver - Larry drove an hour to and from the dealership to pick me up from the airport and made the experience enjoyable. Each one of the people at Regal made this purchase an enjoyable experience all the way through. Not only were they a pleasure to work with in the sale, but they are also enjoyable to be around as people. Whether buying a car or being stuck in an airport, I could easily enjoy the time spent with these truly professional and personal individuals! More

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