"Customer satisfaction "
- Sal marquez
Had a great experience at the dealer, employee are customer friendly and willing to answer after hrs. I would recommend this dealer to anyone looking for a good deal and low hastle.
"A better experience "
The deal went smoothly. Austin was great. He helped me and my husband find the car that we wanted, and not pressure us into buying something that we would regret. This buying experience at Napleton is completely different and a much better experience than what I previously had with another dealer. I could say I’m impressed.
Austin was very patient with us. He found us the perfect vehicle meeting all our requirements. I can’t thank him and Napleton enough! Other dealers can’t compare!
"Austin is amazing!"
Austin is extremely helpful! He’s been working with me on getting me the vehicle I want in my price range. It’s nice having someone who doesn’t rush you and is willing to take the time to help me! I have referred my entire family to Austin! He is awesome! I would recommend him to anyone!
Awesome, great response. Good guy who cares. You won't be sorry. Questions answerd, concerns addressed. Stop in and ask for him or send an internet question. He's on top of it.
"Service Department "
- Al Davis
This place was recommended
I went inside they were very helpful
This will be my to go repair shop from now on for me.
All more got one of those nice new jeeps.
"Everything I had hoped for"
Superb customer service and all around great experience! I will return in the future and will refer my family and friends. Napelton's Arlington Heights, is a great dealership!
"Years with JOTR "
Amazing place, awesome people! I have visited and Jeep shopped at this establishment! I have attended many Jeeps On The Run events! Pleased every visit!
"Fantastic diagnostic work on an electrical issue w my tailga"
Brought my '12 JK in for a tailgate locking issue that I couldn't figure out. I had another dealership try to sell me on the TIPM or a half dozen other things for bookoo dinero.... Learned about Napleton via Jeeps on the Run and took it in. Took several hours, but they found the short. A simple splice patch and I was good as new for just a couple hundred bucks rather than nearly $1,000+... Major tip of the hat to the service department!
"Friendly, not overly aggressive"
My daughter and I were looking for her first car to buy. She saved the money, and we saw one that seemed worth a shot. It wasn't, but Austin took the time to find out what we were looking for and our price range. He gave us three other options. They were good, but not what she was looking for in a car. He and his manager then offered a very good deal on a car that was just over her budget. We discussed but decided it was just too much. Austin never pressured us, and was always able to answer our questions thanks to his knowledge on cars. He spent the afternoon with us, and even though we walked away without a car, he wished us a successful hunt. It was a rare experience to have a friendly and helpful salesman who didn't want to sell us any car, but the right car for my daughter. I never thought I would say this, but it was a positive experience despite not finding a car. I hope to have the chance to work with Austin again.