Austin Peyton

Friendly service. Made me feel very comfortable about purchasing a new vehicle. Everyone went out of their way to welcome us and make sure we were comfortable. Made me feel very comfortable about purchasing a new vehicle. Everyone went out of their way to welcome us and make sure we were comfortable. More

by turtle193436 Verified Customer Verified Customer

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We were very pleased with the whole process, they made it easy and they were very helpful. easy and they were very helpful. More

by CSURFACEL Verified Customer Verified Customer

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Steven Madewell and Damon Crocker we extremely kind and helpful. I stopped by on Monday and they both come out the door at the same time to see what I needed. They went above and beyond to help me get this helpful. I stopped by on Monday and they both come out the door at the same time to see what I needed. They went above and beyond to help me get this vehicle. And I greatly appreciate it used car manager was very helpful and very kind and understood my situation, this is the third vehicle I have bought through this branch at Ford. More

by gjbishop Verified Customer Verified Customer

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Drove from Morrilton AR to buy this truck They were helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks More

by Ford. F350 Verified Customer Verified Customer

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I had sent emails about looking at a specific vehicle at Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that vehicle shipped. The COLUMBIA store called and emailed me to confirm I'd still be coming and that they had the requested vehicle. I reviewed the emails to verify communication and told them we had discussed Jeff City. They asked if I'd be willing to make the extra drive to Columbia, even though I was already driving an hour to get to Jeff. It was very frustrating. My salesperson was unfortunately not as knowledgeable about the vehicle that I was test driving and said he wasn't sure when questions were asked. He wasn't able to say things like "this vehicle is nice because... or this vehicle does this...". The ONLY reason I purchased from Joe Machens was because of the vehicle itself. I had test drove some vehicles at Rusty Drewing and had a MUCH better experience there, but they did not have what I was wanting. Their sales person was super knowledgeable and kept providing details about the vehicles driven. At Joe Machens, I did not get that, at all. In previous vehicle purchases I've made in my life, we were given more options at sales time (including taxes in loan, options to choose lien holder, etc). I was not given that. And when it was time to swap from trade to new vehicle, we felt very rushed because it was end of business day. We were not made to feel valued, by any means. And I find it crazy to do most of the paperwork in one building and having to cross a busy street to complete the sale... that's not safe, especially at night when it's dark. More

by queenluck05 Verified Customer Verified Customer

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Fantastic service from the test drive to the purchase! 10 out 10 recommend! Damon Crocker has been extremely helpful in teaching me all of the features of my new car, and made the whole buying process eas 10 out 10 recommend! Damon Crocker has been extremely helpful in teaching me all of the features of my new car, and made the whole buying process easy. And thank God for Walter! He made the financing a walk in the park! More

by Powellmd Verified Customer Verified Customer

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Austin has been very helpful in all the things we have done and all of the questions we have asked. done and all of the questions we have asked. More

by cmartin40 Verified Customer Verified Customer

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Thank you Jaden Keller , I love my New Car Go ! !!Ford Machens Jefferson City. Awesome 🤩 !!Ford Machens Jefferson City. Awesome 🤩 More

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Jaden was exceptionally professional and kind throughout the entire purchase of our new vehicle. He truly cares about his clients and isn’t just another sales rep attempting to make quick and easy commissio the entire purchase of our new vehicle. He truly cares about his clients and isn’t just another sales rep attempting to make quick and easy commission. He was adamant on making sure we were taken care of in all areas. We felt heard, as he found answers to all our questions, displaying effective communication. If we were to purchase another vehicle in the future, we would be calling Jaden. He made it an enjoyable experience from start to finish. More

by makaley Verified Customer Verified Customer

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Jaden was absolutely great to work with! No pressure sale and did everything I needed in a very speedy manner! No pressure sale and did everything I needed in a very speedy manner! More

by DUSTAN Verified Customer Verified Customer

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