Austin Shemon | Page 44

The experience I had was extraordinarily superb! Richard worked with me to find the vehicle that truly met my needs. His attention to detail and fabulous customer service showed me he truly cared about ME, worked with me to find the vehicle that truly met my needs. His attention to detail and fabulous customer service showed me he truly cared about ME, the customer, and not just another sale. I would return to see Richard anytime I am in the neighborhood! Austin was a pleasure to work with as well. He was detailed in his explaination of all the closing paperwork and made the sale feel effortless. Thanks guys...YOU'RE THE BEST!!! If anyone needs a Mercedes, or just need to experience what TRUE customer service really is...then a visit to Mercedes Benz of Hagerstown is the place to go! More

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From the very beginning of our car-buying experience (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requ (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requesting a quote through Edmunds.com. He was hassle-free and pressure-free, fully up-front about options, prices, etc. He asked to know when we'd be in the dealership so he could pull several cars into the shade (it was over 100 degrees the day we started our search). By the time we arrived, Barry had done his homework enough to recognize which buyer category we fell into (pretty much ready to buy if shown the right car). He familiarized us with most of our vehicle's features (all would take a week), and got us on the road on an outstanding and thoughtfully-chosen route that showed off the car's stellar capabilities. Back in the showroom Barry was clearly anxious to be sure he'd answered all of our questions, and we made the deal on the spot. 2 days later, at pickup, he was similarly cordial and helpful, and directed us to Austin, who managed the financial packaging, again with grace, sensitivity, and complete lack of pressure. Both of these folks left us feeling thoroughly well-informed and at ease. The brief contacts I've had with others at the dealership have provided similar experiences. I'm looking forward to maintaining a long-term relationship with these folks! More

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Doug Maronic Sales Manager is by far the Best inb the Business: Austin and Barry all work as a team under the leadership of DOug It speaks volumes of how each customer is important - they make you feel Business: Austin and Barry all work as a team under the leadership of DOug It speaks volumes of how each customer is important - they make you feel special This dealership will continue to grow under these great employees More

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I am an attorney by profession and have my own practice so I did not have time to visit numerous dealerships and spend my valuable time which is a very scarce commodity in my line of work. So I sent email so I did not have time to visit numerous dealerships and spend my valuable time which is a very scarce commodity in my line of work. So I sent emails to all my local area dealers in Washington D.C. and Baltimore metro area. I was shopping for a specific model with certain options and wanted to pay an amount I had budgeted for and no more. Initially, I contacted all the Washington D.C. and Baltimore metro area dealers. Even though I was very direct and to the point in stating my needs I was given the run around on pricing where they kept going back and forth on the telephone followed by “when are you coming to our dealership to test drive a car and we can put you in one”. It was almost as if they did not hear what I was saying, “give me a price that I can hang my hat on!”. Next, I would receive verbal prices or vague prices in an email that were within my budget but could not get these metropolitan area dealers to confirm these prices in writing in a buyers order. Finally, quite frustrated I expanded my search and decided to contact dealers 150 miles north and south of where I live. Doing this led me to discover Mercedes Benz of Hagerstown. In retrospect, I am glad I had not given up on my search for my car. I spoke to Mr. Richard Paden on a Saturday afternoon and had finalized the price on a particular car by that evening and received a signed buyers order. Of course later on that weekend I looked at the dealership inventory and liked another car with more options. So the following Monday I spoke to Mr. Paden and asked him if I could purchase this other new car in their stock for a specific price. Mr. Paden called me back in five minutes and gave me a purchase price very close to my offer which he confirmed in an email. I really liked the fact that Mr. Paden understood that I knew what I wanted and did not keep going back and forth on pricing. He understood without my stating that if they could sell me close to my budget I would buy the car right away. As I live in southern Maryland getting to the dealership was an issue. Mr. Paden solved this and said he would have a driver pick me up on the day of delivery. I was really overwhelmed by this exceptional service that truly went beyond what is expected. I ordered the car on a Saturday, changed my mind and switched to another car on Monday with no problem and picked up my new car on Tuesday. Working with Mr. Paden and Mr. Austin Shemon (finance and insurance manager) was a breeze and a true pleasure. The best part was Mr. Paden and Mr. Shemon had my paperwork ready for review and signature on the day of delivery so I spent my time very efficiently and was done with the purchase formalities in a short time and on my way home. Did I mention that both Mr. Paden and another young gentleman by the name of Adam spent their precious time helping me understand how to work the various features in my new car. I recommend this dealership very highly and definitely would recommend them to my friends and family. Furthermore, if you reading this review and are a potential customer please definitely contact this dealership because they will surprise you very pleasantly. If you fail to contact them it will be a missed opportunity on your part that you will regret. Simply put if I gave you the winning lottery numbers for tomorrow you would buy that lottery ticket, right!. Dealing with this dealership equates to winning a lottery ticket. Internet and web with easy access to information has leveled the car market which makes selling a totally different game, a fact Mercedes Benz of Hagerstown understands, and this is reflected in their approach top down. A business that is in sync with the world today is easy to deal with and a pleasure to refer anytime. Mr. Paden, thank you for your terrific, fantastic and excellent service. More

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Barry was extremely knowledgeable about the Mercedes model in which I was interested. He went over the features with me twice, which helped me make my decision to purchase the car. He was extremelty h model in which I was interested. He went over the features with me twice, which helped me make my decision to purchase the car. He was extremelty helpful and did not pressure me, which I appreciated. Austin was instrumental in locating the vehicle I wanted and providing me with an acceptable price. I appreciated both Barry's and Austin's honesty. More

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Dear MB of Hagerstown -- Sorry that it took so long to Dear MB of Hagerstown -- Sorry that it took so long to give you feedback. We had a wonderful experience pruchasing our car from you, and would rec Dear MB of Hagerstown -- Sorry that it took so long to give you feedback. We had a wonderful experience pruchasing our car from you, and would recommend your dealership to a friend. We love our new car. Thanks so much! Jason and Kelly Ann Morton More

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I had been looking for a quality pre-owned BMW for more than 2 years when I found a 525xi at MBH. The car was beautful and the staff was excellent. Barry London was great to work with and Austin Shemon d than 2 years when I found a 525xi at MBH. The car was beautful and the staff was excellent. Barry London was great to work with and Austin Shemon did a great job of finding the interest rate that was right for me. Since my purchase I have had the vehicle back for service and was provided with a 2009 C-Class Benz to use while the repairs were completed. This is a great company who respects the purchaser. I highly recommend MBH. More

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