Austin Shemon | Page 43

Paragraph portion: First off, I want to start by saying Paragraph portion: First off, I want to start by saying that I went into the dealership not wanting to buy a Mercedes, my wife did, and by the time I Paragraph portion: First off, I want to start by saying that I went into the dealership not wanting to buy a Mercedes, my wife did, and by the time I left I wanted the Mercedes more than my wife did. (Says a lot about the sales rep / finance manager).I have purchased several vehicles in the past and this dealership by far was the best experience I have ever had. From the Sales Rep Michael Lavrenchik to the Finance Manger Austin Shemon they made the whole experience extremely enjoyable and they really knew their stuff. Their professionalism, attitude, work ethic, and character were within the highest regards of any sales manager/sales representative I have dealt with and/or heard of others dealing with. Mercedes should really be proud that they have them two guys on their team! Job well done to Mercedes and especially to both Sales Rep Michael Lavrenchik and Finance Manger Austin Shemon. Thank you all for an overall enjoyable experience. Thanks!!!!!!   Nelson Oliveira More

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Wes and Austin were very friendly, courteous, and attentive to our (my wife and I) needs and wants. From greeting to test drive and all the way to the time that we left the dealership with our new SL attentive to our (my wife and I) needs and wants. From greeting to test drive and all the way to the time that we left the dealership with our new SLK the experience was straight, honest and in every possible way how car buying should be. I was very impressed by Wes' ability to answer my questions and commuicate via electronic means like chat and email. I was also very impressed by Austin's easy going demeanor and patience. Thank you so much. v More

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I've owned a Mercedes for the past few years, and decided i wanted to upgrade to a newer model. I test drove the C300 4matic, AWD, and fell in love with it. Mike made the experience what i expect from Merce i wanted to upgrade to a newer model. I test drove the C300 4matic, AWD, and fell in love with it. Mike made the experience what i expect from Mercedes Benz, top notch and pleasurable. Austin got my financing approved in a matter of minutes, and the whole experience was awesome! I will definitely return to this dealer, and the wonderful staff who made my buying experience a fantastic one! More

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One does not have to be in MB of Hagerstown long before One does not have to be in MB of Hagerstown long before one realizes that it is not the typical automobile dealership---Far from it! Everybody that One does not have to be in MB of Hagerstown long before one realizes that it is not the typical automobile dealership---Far from it! Everybody that one chats with, discusses business or just mingles with during the course of the visit is professional. It shows in their sincerity---a sincerity which cannot be faked. They enjoy their work and are competent in what they do. They speak highly of management at MB of Hagerstown. Some would have one believe that Mr. Younger can "walk on water" even though we all know better. I always enjoy my visit. Even though during this visit I did not see Linda, Marty or Alex, I include them as professional persons with whom I have dealt in the past. During this visit, Robert and Austin were professionally competent in the commercial aspects of the purchase. Adam was the "same ole Adam"---As always; very conscience of the physical status of the vehicle as it left for home. Last but not least--Mr. Paden.---Over the tears Richard has tought me to expect perfection from him,. He never disappoints me and this visit was no different. However He did surprise me. Not in his professionalism---but in the fact that He knew as much about the Ford which He sold my wife as He knows about thte Mercedes that I drive! Like I said, "I enjoy the visits" More

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Barry and Austin provided great customer service with the purchase of my 2011 C300. This is the third car I have purchased from this dealership and service my car here each time when it is due. Service Dep purchase of my 2011 C300. This is the third car I have purchased from this dealership and service my car here each time when it is due. Service Department is great as well. Highly recommend this dealership. More

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The people I delat with were really great. I met with Barry and Austin. my only ocmplaint was that I had an appointment window of 2:30 - 3:00pm, got there at 2:35pm and was not served until 4:30pm. Tim Barry and Austin. my only ocmplaint was that I had an appointment window of 2:30 - 3:00pm, got there at 2:35pm and was not served until 4:30pm. Timeliness is extremely important to me in all of my endeavors. The car is great. Overall, I am quite pleased and would recommend this dealer to my friends and assoicates. More

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This is my first experience purchasing a new MB. Justin Harbert, Richard Paden, and Austin Shemon were extremely easy to deal with, very professional, and courteous. Richard took the time to go over the en Harbert, Richard Paden, and Austin Shemon were extremely easy to deal with, very professional, and courteous. Richard took the time to go over the entire vehicle with me and even offered to come to my home and program my garage door opener, now that’s service after the sale! Financing was a breeze, 5 minutes to submit the application on line and 20 minutes to complete the paperwork when I picked up my new MB C300. This has been the easiest car purchase I have ever made. To top off the whole experience, they included a 2 lb. chocolate bar! Thank you, M. Wade More

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The experience I had was extraordinarily superb! Richard worked with me to find the vehicle that truly met my needs. His attention to detail and fabulous customer service showed me he truly cared about ME, worked with me to find the vehicle that truly met my needs. His attention to detail and fabulous customer service showed me he truly cared about ME, the customer, and not just another sale. I would return to see Richard anytime I am in the neighborhood! Austin was a pleasure to work with as well. He was detailed in his explaination of all the closing paperwork and made the sale feel effortless. Thanks guys...YOU'RE THE BEST!!! If anyone needs a Mercedes, or just need to experience what TRUE customer service really is...then a visit to Mercedes Benz of Hagerstown is the place to go! More

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From the very beginning of our car-buying experience (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requ (on-line browsing) this dealership, and Barry London in particular, were tremendously helpful. Barry reached me by phone within 10 minutes of my requesting a quote through Edmunds.com. He was hassle-free and pressure-free, fully up-front about options, prices, etc. He asked to know when we'd be in the dealership so he could pull several cars into the shade (it was over 100 degrees the day we started our search). By the time we arrived, Barry had done his homework enough to recognize which buyer category we fell into (pretty much ready to buy if shown the right car). He familiarized us with most of our vehicle's features (all would take a week), and got us on the road on an outstanding and thoughtfully-chosen route that showed off the car's stellar capabilities. Back in the showroom Barry was clearly anxious to be sure he'd answered all of our questions, and we made the deal on the spot. 2 days later, at pickup, he was similarly cordial and helpful, and directed us to Austin, who managed the financial packaging, again with grace, sensitivity, and complete lack of pressure. Both of these folks left us feeling thoroughly well-informed and at ease. The brief contacts I've had with others at the dealership have provided similar experiences. I'm looking forward to maintaining a long-term relationship with these folks! More

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Doug Maronic Sales Manager is by far the Best inb the Business: Austin and Barry all work as a team under the leadership of DOug It speaks volumes of how each customer is important - they make you feel Business: Austin and Barry all work as a team under the leadership of DOug It speaks volumes of how each customer is important - they make you feel special This dealership will continue to grow under these great employees More

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