Avery Gathercole | Page 4

Avery was incredibly helpful and well-informed. The best service I’ve ever had at a car dealership. The best service I’ve ever had at a car dealership. More

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Avery was extremely helpful in walking me through the process and got me the best deal on the car I was hoping for, would highly recommend her if you’re looking to make a purchase. process and got me the best deal on the car I was hoping for, would highly recommend her if you’re looking to make a purchase. More

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Super easy to work with. Fast service. Had me on my way in 20 minutes. Fast service. Had me on my way in 20 minutes. More

by CJGORMAN77 Verified Customer Verified Customer

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Avery was extremely helpful and well informed about the purchasing of my car. Her insight and guidance made my experience a breeze. I love my car and I recommend her for assistance while car shopping! purchasing of my car. Her insight and guidance made my experience a breeze. I love my car and I recommend her for assistance while car shopping! More

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Great experience and very efficient though the process. I would highly recommend VW Chicago as a place to buy a car. I would highly recommend VW Chicago as a place to buy a car. More

by SEANGADD5 Verified Customer Verified Customer

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BUYER BEWARE! We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed our precise arrival time 90 minutes before our appointment. When we arrived, the vehicle was not onsite for a test drive and we waited nearly 45 minutes. Our sales rep (Avery G.) was enthusiastic and helpful --- I sensed she was advocating for us. When it came time to negotiate the deal, the manager (Julian P.) stopped by to tell us how much we'd love the vehicle and indicated that we were getting "a great deal". To be honest, it felt a lot like the actions you'd see in a TV show or movie about the worst qualities of a used car salesman. There was something 'slimey' about the interactions with Julian and it was unnecessarily time consuming and frustrating (and reiterated multiple times that we were ready to make a purchase immediately but we simply wanted to feel like both sides were getting a good deal... he seemed most concerned with maximizing his profits without regard for my needs). Worst of all, the dealer did not disclose on the website that there would be a CPO "fee" associated with the purchase price --- so the price listed on the website, which is the reason we came into the dealership, was not really the advertised price. There's no fine print or other mentions about this on the dealer's website, and we were not familiar with this fee after speaking with several other dealerships. These deceptive sales tactics were immediately off-putting and soured the experience. We were able to work through things to reach a decently fair price, but I would encourage anyone who considers purchasing a vehicle from this dealership to be aware of their unscrupulous tactics (with regards to website pricing and in-person negotiations). More

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We had an incredible experience with Avery. She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! More

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Avery was great! She made everything seamless, quick and easy. The new car is great - thank you! She made everything seamless, quick and easy. The new car is great - thank you! More

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Avery was very helpful with finding a car that was right for me for a great price! for me for a great price! More

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Avery is very nice and easy to talk to. She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please re She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please reach out to Avery!! More

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