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BJ Diloy
BJ Diloy at Countryside Nissan

BJ Diloy | Page 9

Service Advisor

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.8
342 Reviews
4.8

342 Reviews

Write a Review

342 Reviews of BJ Diloy

July 15, 2025

Dealership Rating
Employee Rating

Shady people. They are charging for reconditioning and transportation. After they agreed on the price of the vehicle over the phone then in person they changed th More

by balbinek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kuba Luc, Cinthya Bautista, Edward Doerge, Jaime Avelar , John Benedetto, Chuck Ippolito, Randy Lammle

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Jul 16, 2025

Countryside Nissan responded

balbinek, We’re sorry to hear that your experience didn’t meet your expectations. At Countryside Nissan, we take transparency seriously. Our reconditioning and transportation fees are clearly disclosed—not only on every vehicle listing (VDP) on our website and on our homepage, but also itemized on every customer worksheet we provide during the buying process. We do this to make sure every detail is clearly understood before any commitment is made. We also want to emphasize that we honor every signed agreement. If you have a contract from us that reflects different pricing than what was agreed upon, we will absolutely make it right—no exceptions. And to give our customers added peace of mind, we offer a 7-day return policy—no questions asked. In your case, we’d even extend that to 30 days. If you feel the vehicle you purchased wasn’t worth the value you expected, we would offer a full refund. We appreciate your feedback and would welcome the opportunity to speak with you directly to ensure everything is resolved to your satisfaction.

July 11, 2025

Dealership Rating
Employee Rating

Great service wait time was exceptional progress information was on point and explained clearly. No hassle More

by svelaz1885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

Countryside Nissan responded

svelaz1885, we love your 5 STAR rating and kind words regarding your experience with Countryside Nissan!

July 04, 2025

Dealership Rating
Employee Rating

Great service. Loved the video car inspection and online status updates. I will be back More

by jjcampagna1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Countryside Nissan responded

Thank you, jjcampagna1110! People love the video and it just makes sense why!

July 01, 2025

Dealership Rating
Employee Rating

good job and fast. very friendly the waiting area is comfortable and i recommend this place for all your all car service. More

by m1abbasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2025

Countryside Nissan responded

Thank you, m1abbasi!

Jul 02, 2025

Countryside Nissan responded

Thank you, m1abbasi! We appreciate your recommendation and your business!

June 28, 2025

Dealership Rating
Employee Rating

The staff is pleasant, knowledgeable and efficient. The waiting area is comfortable and clean. I would highly recommend this dealership to anyone. More

by evilkabal102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista

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Jul 01, 2025

Countryside Nissan responded

evilkabal102, we appreciate that you took the time to share your wonderful 5 STAR rating and positive review!

June 20, 2025

Dealership Rating
Employee Rating

B J the service advisor is the reason I keep coming. Professional, competent and Honest. More

by Drrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista

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Jun 20, 2025

Countryside Nissan responded

The BJ Diloy fan club is a REAL thing! haha. Thank you, Drrick, for being so loyal.

June 19, 2025

Dealership Rating
Employee Rating

I found the service center to be very courteous, professional, and make sure you understand what is happening with your car. More

by dray1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista

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Jun 20, 2025

Countryside Nissan responded

dray1204, THANK YOU! We have made good communication a focus and its nice to know that as a guest to our dealership you are feeling that come through!

June 19, 2025

Dealership Rating
Employee Rating

Garland and team were Friendly, knowledgeable, and attentive. Every time it’s always a great experience. More

by lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garland

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Jun 19, 2025

Countryside Nissan responded

Thank you, lily! We appreciate your business and your kind words for Garland!

Jun 19, 2025

Countryside Nissan responded

Thank you, lily! We appreciate your business and your kind words for Garland!

June 17, 2025

Dealership Rating
Employee Rating

Great,Great, Great, Great Great, Great,Great,Great, Great, Great, Great, Great,Great, Great, Great. More

by Sistereajn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Rafael Rivera, Tim Duda, Cinthya Bautista

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Jun 18, 2025

Countryside Nissan responded

Love, love, love, thank you, Sistereajn!

June 12, 2025

Dealership Rating
Employee Rating

Courteous, efficient, clean and very customer friendly. Very knowledgeable about recalls and how to repair them More

by drtliekis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Countryside Nissan responded

Thank you, drtilekis! We appreciate your business and 5 STAR review!

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