Bachir Atallah

I am submitting this complaint because my fiancé and I feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and n feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and negotiated a deal we believed was within our budget. We made a $4,000 down payment and were careful about staying within a manageable financed amount. However, during the finance signing process, the dealership changed the structure of the agreement and added thousands of dollars in charges that had not been properly disclosed during negotiations. When we questioned these charges, we were told they were mandatory “bank fees” required because we had no credit history. After contacting our lender, American Credit Acceptance, we learned those statements were not true. This experience has caused us severe stress, both emotionally and financially. We trusted the dealership’s staff to guide us honestly through our first purchase, but instead feel manipulated and deceived because of our inexperience. We respectfully request an investigation into the dealership’s financing and disclosure practices and assistance in resolving this matter. More

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The negotiations were easily done over the phone and the closing was flawless. It was a very pleasant experience. closing was flawless. It was a very pleasant experience. More

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I am writing this to formally recognize the outstanding service we received from the Finance Director, Bachir Atallah, during our recent purchase of two vehicles. From start to finish, Bachir demonstrated service we received from the Finance Director, Bachir Atallah, during our recent purchase of two vehicles. From start to finish, Bachir demonstrated an exceptional level of professionalism and expertise. Buying two cars at once can be a complex and stressful process, but he made everything seamless and transparent. His attention to detail, patience in explaining our financing options, and genuine care for our needs truly set him apart. It is rare to find such a high level of dedication and "Excellent Service" in the industry. Bachir’s "Excellent Treatment" made us feel valued as customers and confident in our decision to choose Acura Orange Park. We are thrilled with our new vehicles and deeply appreciative of the smooth experience Bachir provided. He is a tremendous asset to your team, and we will certainly recommend your dealership to our friends and family because of him. More

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We have always experienced exceptional service from the sales department to the service department. We are extremely happy and recommend Acura of Orange Park to our family and friends. sales department to the service department. We are extremely happy and recommend Acura of Orange Park to our family and friends. More

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Hanania Acura is the best dealership I've ever visited. Latasha, my sales person, was nothing short of AWESOME. She was professional, yet courteous and very personable. She was also very knowledgeable a Latasha, my sales person, was nothing short of AWESOME. She was professional, yet courteous and very personable. She was also very knowledgeable about the vehicle I purchased. Bashir, the finance guy, was awesome as well although I brought my own money. The sales manager and others came over, chatted with me, and congratulated me on the purchase. My experience was excellent overall. I'd certainly recommend Hanania to anyone looking for Acura's and other high end luxury brands such as Mercedes, McClaren, BMW, and others. More

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Angel at Hanania Acura at Orange Park was amazing and made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. made the buying process smooth. Thank you Acura for working with me and letting me purchase one of the best vehicles I've ever owned. More

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Our salesman and staff were very professional and friendly. Parker our salesman went out of his way to make our deal happen. We are very happy with our vehicle.. friendly. Parker our salesman went out of his way to make our deal happen. We are very happy with our vehicle.. More

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Outstanding! !!! Would highly recommend!!!!! From first contact, to the final purchase - absolutely amazing. Fast, and prompt communication, making for a sm !!! Would highly recommend!!!!! From first contact, to the final purchase - absolutely amazing. Fast, and prompt communication, making for a smooth and effective transition. Ricky was amazing!! More

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if you buy a car and there is a problem they will not help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could help even if it is the same day also the car they sold has tires over 6 years old that are not safe . you think when you go to a dealership you could trust the salesman when he tells you the car went through the shop and passed inspection .Nadi, with all due respect, you knew full well I live over two hours away. Telling me to “just bring the car back” within 72 hours as if that’s a simple task is incredibly dismissive and unhelpful—especially when that policy was never mentioned during the sale or in any of our conversations afterward. Yes, the car is 12 years old and sold AS IS—but I trusted your dealership's word and inspection process, and I expected more integrity. I noticed the tapping sound within hours of buying the car and took the responsible step of contacting you right away. The issue was diagnosed the very next day and the repair estimate came in at $1,100. I didn’t demand money upfront—I gave your team the chance to make it right. Instead, you called the shop, confirmed the issue, and still chose to do nothing. This isn’t just about a repair bill—it’s about how a dealership stands behind their sales. You were more than happy to take full price for the car, but the second something went wrong, that professionalism vanished. I’m posting this so other buyers, especially those who don’t live nearby, understand what they’re walking into. Your response just proves my point—the support ends the moment the sale is final. not one person ever reached out to me about a piece of xxxx car i bought from them for almost 40k all they care about is selling you right now no after care at all i still warn everyone to steer clear from this dealer and shop at a repudiable dealer More

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The dealership was clean and welcoming with a nice selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected. selection. Everyone was courteous. Financing was very kind. Alexis was kind and thoughtful and made the experience better than expected. More

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