Badie Audish | Page 3

I purchased a used 2022 Lexus GX460 from Van Nuys Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Be Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Being that I was purchasing a used car, I overlooked other minor scratches but insisted that that deeper scratch be added to the due bill because it could cause rust. The sales manager, Badie Audish, agreed to pay to get this damage fixed. Since I do not live in the LA area, Badie assured me that I could have the work done near my home. He agreed to cut me a check for an amount equaling the average of the 3 repair quotes, which came out to be $1,528.74. However, when I provided proof of the quotes and requested that a check be distributed, they only agreed to payout the lowest quote amount, but only after I had the work done. After further discussion, they then offered to reimburse me the full amount, but again, only after the work had been done. I do not trust that they will reimburse me for the repair costs as they have given me the runaround for almost a month now. I've called, emailed and sent text messages to my sales person, Harry Merdinian to address this matter with no response. I spent $20,000 on a down payment with this dealership and they are refusing cover costs that were agreed upon in the contract. I will continue to pursue this matter until I receive the compensation I am owed. More

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Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has bee breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide. More

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Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great More

by Marvin figueroa Verified Customer Verified Customer

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I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days. More

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Really bad customer service. Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service More

by kattiachavarria123 Verified Customer Verified Customer

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The dealer is made up of mad men trying to xxxx people over. I was pressing the manger about additional add-on that didn’t needed to be included. Just because I can’t get a fair price. Stop raising unnece over. I was pressing the manger about additional add-on that didn’t needed to be included. Just because I can’t get a fair price. Stop raising unnecessary dollar amounts! Stop pressing people. More

by Lissette Verified Customer Verified Customer

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They were not prepared for us. When we finally got to the finance department he lied throughout the process. If someone were to ask what I thought about this dealership I would tel When we finally got to the finance department he lied throughout the process. If someone were to ask what I thought about this dealership I would tell them to go somewhere else. More

by chrisoneil7752 Verified Customer Verified Customer

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Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY Verified Customer Verified Customer

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Very good, thank you! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! More

by XA4O86 Verified Customer Verified Customer

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I had the most amazing, stress free and fun experience! Chris, Jesus & Lizzy were such a treat to work with! They worked well as a team and as individuals. I loved how they were efficient and quick when re Chris, Jesus & Lizzy were such a treat to work with! They worked well as a team and as individuals. I loved how they were efficient and quick when responding to me whether that be via text, email or phone. They were also extremely patient with me, personable and always had a smile on their faces. 20/10 experience for me!! Nothing but positive things to say. Thank you so much!!! More

by Veronica Valencia Verified Customer Verified Customer

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