Badie Audish | Page 4

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is upsetting to read. This does not sound like the attentive service I expect from our team and I apologize for any oversight in your tire rotation. I understand your frustration and that we've lost your business, but I'd like to step in and make sure we sort things out here. We won't be able to locate your contact information without a full name, so please reach out to me when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels, and we hope to see you back again down the road!

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning as we want our customers to rely on us for solutions and support. I apologize for any misinformation regarding our business hours and that my team hasn't provided a more attentive and meticulous experience. Your feedback will be addressed so we can work towards improving. If there is anything else I can do to earn back your trust, please reach out. I look forward to hearing from you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to provide thorough service and don't run our business to mislead our customers, so it's upsetting to read your review. I'm also concerned to see you've experienced some communication issues and I'd like to step in and sort things out from here. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me directly and I'll make sure to get back to you soon. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Rosa! We appreciate the kind words about Derek and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

Van Nuys Chrysler Dodge Jeep Ram responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

Van Nuys Chrysler Dodge Jeep Ram responded

Oshin, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless purchase experience, and it is disappointing that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing, please contact me directly. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!