Barry Jones

I am a long-term customer of Purvis Ford. I had my 2017 Expedition Platinum in for service and asked that they do an appraisal to see what my trade-in value was. Based on my vehicles trade-in value, I decided to go ahead with the trade and purchase a 2020 Expedition Platinum. Purvis did not have what I wanted on the lot and my sales rep, Barry Jones, found a vehicle at another dealer that I was happy with. Total process was easy and Ken in Finance pointed out the pros and cons of various finance options to me. As always the staff at Purvis Ford go above and beyond to make purchasing a new vehicle an enjoyable experience.

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I am a long time Purvis Ford customer. Only place I will buy my vehicles from. Been waiting for Ford to produce a hybrid Escape—traded in my 2013 hybrid Fusion which I loved. Very happy with my Escape Titanium hybrid. Gets almost the same gas mileage as my hybrid Fusion.

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Excellent service and repair . Promised vehicle parts and time of repair with explanation of process .to complete repair Great workmanship on vehicle Thank you again

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From Salesman ( Mr. Barry Jones ) , to Service ( Mr. Matt Bressi ) Purvis has earned the 5-star rating that I just gave them . Frank K. , Spotsylvania , Virginia ....

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I continue to be totally satisfied and pleased with my experiences with Purvis Ford. From sale to closing to service the people are top notch and dedicated to my complete satisfaction. Pair that with the top quality of the products and you know why I continue to return to Purvis and continue to recommend a Purvis to family and friends.

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Fast and reasonable always on time clean employees very nice and polite. Explains all issues you may have. Customer service is always a ten and call/text up to date info.

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I've had my vehicles serviced at Purvis for the last 15+ years. The service is always accurate, timely and courteous. I have always been able to count on the Purvis service technicians to complete requested service on time and within the expected price range. I won't take my vehicles anywhere else.

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I called for an appointment November 11 and they indicated it would be November 16 until they could get the Escape in for service. I was going to visit my daughter out of state so I could not get the car in for service. When I returned I called for an appointment November 21 and it was November 26 before the car could be serviced. It seems to me to be completely unsatisfactory to take 5 days to get an appointment what if it was a critical failure and only vehicle someone had to drive for work. I have had several Toyota vehicles and never had appointment more than one day off. Additionally the Escape has had two services in 7,000 miles the first at a little over 100 miles. The service personnel indicated they had never seen that failure in any vehicle at 100 miles. Is this the quality from Ford? Well I know my next vehicle will be another Toyota I thought I would buy American again after having 3 Toyota's but I would never recommend or buy American again I am almost afraid to drive the Escape because what could go next.

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If anyone is in the market for a new Ford, you could find no one more knowledgeable than Barry Jones! Best. Salesman. Ever. He works by appt, so call ahead! If you don't use Barry, you're missing out.

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