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Barry Leake
Barry Leake at Lou Sobh Honda

Barry Leake | Page 5

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

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4.8
116 Reviews
4.8

116 Reviews

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116 Reviews of Barry Leake

May 31, 2026

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Employee Rating

Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop! More

by raperhac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2026

Lou Sobh Honda responded

Thank you for the wonderful feedback! We're delighted to hear that Barry has provided excellent service and that Heather's leadership has helped create such a positive experience. We appreciate your kind words and your continued confidence in our team.

May 30, 2026

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Employee Rating

I was charged for a service that was not performed. By luck, I realized the next day, the shop did not know. I got refunded after complaining. I will consider other locations from now on when service i More

by Honda and Hyundai
Recommend Dealer
No

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for bringing this to our attention. We’re very sorry that you were charged for a service that wasn’t performed — that should never happen. I’m glad we were able to correct the mistake quickly, but I completely understand your frustration. Your trust matters, and we’re reviewing our processes to ensure this doesn’t happen again. We hope you’ll give us another chance to provide the level of service you should always expect. Feel free to contact me if you would like to discuss further. We appreciate the feedback . Sincerely, David Wikle Parts/Service Director Lou Sobh Auto 678-679-7278

May 30, 2026

Honda and Hyundai responded

Thanks for your response. The issue you have at the service department is deeper than you think. Not only the technician and the adviser both failed: the technician to inform the advisor that the service authorized was not done, the advisor with the technician confirming that all the services requested were performed before charging my credit card, but this is the 2nd negative experience I have had in Lou Sobh service as a whole. I also have a Hyundai and the last time I went, the advisor wanted to perform a service that was done in that same department weeks earlier. That time, I was able to see it beforehand and the advisor apologized when she saw that in fact was unnecessary. My wife was unhappy but I did not disclose this to management there, I wanted to believe it was an honest mistake (and frankly, I did not want someone to get in trouble for this). In this case I couldn't since I was charged and a refund was due. So the impression I have now is that the advisors are trained to charge your credit card first, check later (if at all because remember that no one cared at the service department until I called the next day) and based on my experiences there it's hard to believe is just bad luck on my end. It's worth mentioning that I have two other Honda service locations closer to me but I chose to go to your location. Perhaps this produces a change internally and you don't lose more customers.

May 29, 2026

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Employee Rating

Barry was great - he knew I was in a hurry with a sick mother at home and got me in and out with service quickly. He informed me of savings the dealership offers for oil changes, etc., which I intend to u More

by Morgansisters
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for taking the time to share your experience! We're so pleased that Barry was able to provide prompt service while being mindful of your situation at home. It's great to hear he kept you informed about savings opportunities as well. We'll be sure to pass along your kind words to Barry. Thank you for choosing Lou Sobh Honda, and we wish you and your family all the best!

May 29, 2026

Dealership Rating
Employee Rating

Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop! More

by raperhac
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

Print
May 30, 2026

Lou Sobh Honda responded

Thank you for the fantastic review! We're grateful for your kind words about our organization and service team. Barry Leake and Heather Cullen are dedicated to providing outstanding customer care, and we're pleased to hear they made such a positive impression. We appreciate your trust in Lou Sobh Honda and look forward to serving you again!

May 28, 2026

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Employee Rating

Quick and efficient. Fair price. Provided accurate ETA. Highly recommend Barry Provided an estimate for tires in the future that I will do More

by ctoomer23
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for your review! We're happy to hear Barry provided quick, efficient service and accurate communication throughout your visit. It's great that he was able to help you plan ahead with information about future tire needs as well. We appreciate your recommendation and thank you for choosing Lou Sobh Honda!

May 28, 2026

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Employee Rating

Berry was extremely helpful and informative and has great customer service skills. I will ask for him next time! More

by -Kristine W.
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for your kind words! We're glad Barry provided such helpful and informative service during your visit. Delivering excellent customer care is what we strive for, and we're thrilled he made a lasting impression. We look forward to seeing you again next time at Lou Sobh Honda!

May 19, 2026

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Employee Rating

He set the right expectations and then met them. Outstanding service and communication. Thank you More

by baijupatel1
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 22, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re thrilled to hear Barry provided outstanding communication and service while setting the right expectations throughout your visit. We appreciate your support and thank you for choosing Lou Sobh Honda!

May 18, 2026

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Employee Rating

Efficient. Easy. Pleasant. The only bad thing about the experience is these perpetually annoying surveys. Giving the dealership and the representative 5s should More

by cdhailey53
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 18, 2026

Lou Sobh Honda responded

Thank you for your feedback! We’re glad to hear your experience was efficient, easy, and pleasant. We truly appreciate you taking the time to share your experience and for choosing Lou Sobh Honda!

May 10, 2026

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Employee Rating

Barry provided excellent customer service during my recent visit. He was extremely professional and ensured that my vehicle was well taken care of. More

by davidost233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 14, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re happy to hear Barry provided excellent customer service and took great care of your vehicle during your visit. We appreciate your support!

May 04, 2026

Dealership Rating
Employee Rating

Barry greeted me, informed me of what the recall was about, and gave me an accurate assement on timing. I was able to do some work in the waiting area until the work was done and I could head off. More

by Michaelncohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laith Younis

Print
May 14, 2026

Lou Sobh Honda responded

Thank you for the great review, Michael! We’re glad Barry provided clear communication and an accurate timeline during your recall visit. It’s great to hear you were able to comfortably work in our waiting area while we took care of your vehicle. We appreciate your support!

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