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Barry Leake
Barry Leake at Lou Sobh Honda

Barry Leake

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

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4.9
79 Reviews
4.9

79 Reviews

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79 Reviews of Barry Leake

June 02, 2026

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Barry was very pleasant and helpful. The friendliness and quality of LS's Service department keeps us coming back to do business with you. More

by reedwell01
Recommend Dealer
Yes

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June 02, 2026

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Great service! Appreciated when running my car thru the wash complimentary, they saw there were bugs stuck to the front of the car that didn't come off and hand det More

by joell.zalatan
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Recommend Dealer
Yes

Other Employees Tagged: Aquila Ukama

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June 01, 2026

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I transferred my services to this dealership from Son's Honda and the experience has been AMAZING! From the Kindness of the service advisors, to the excellent detail to my vehicle's services and car washes More

by cindyw.srt
Recommend Dealer
Yes

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May 31, 2026

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Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop! More

by raperhac
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

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I was charged for a service that was not performed. By luck, I realized the next day, the shop did not know. I got refunded after complaining. I will consider other locations from now on when service i More

by Honda and Hyundai
Recommend Dealer
No

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for bringing this to our attention. We’re very sorry that you were charged for a service that wasn’t performed — that should never happen. I’m glad we were able to correct the mistake quickly, but I completely understand your frustration. Your trust matters, and we’re reviewing our processes to ensure this doesn’t happen again. We hope you’ll give us another chance to provide the level of service you should always expect. Feel free to contact me if you would like to discuss further. We appreciate the feedback . Sincerely, David Wikle Parts/Service Director Lou Sobh Auto 678-679-7278

May 30, 2026

Honda and Hyundai responded

Thanks for your response. The issue you have at the service department is deeper than you think. Not only the technician and the adviser both failed: the technician to inform the advisor that the service authorized was not done, the advisor with the technician confirming that all the services requested were performed before charging my credit card, but this is the 2nd negative experience I have had in Lou Sobh service as a whole. I also have a Hyundai and the last time I went, the advisor wanted to perform a service that was done in that same department weeks earlier. That time, I was able to see it beforehand and the advisor apologized when she saw that in fact was unnecessary. My wife was unhappy but I did not disclose this to management there, I wanted to believe it was an honest mistake (and frankly, I did not want someone to get in trouble for this). In this case I couldn't since I was charged and a refund was due. So the impression I have now is that the advisors are trained to charge your credit card first, check later (if at all because remember that no one cared at the service department until I called the next day) and based on my experiences there it's hard to believe is just bad luck on my end. It's worth mentioning that I have two other Honda service locations closer to me but I chose to go to your location. Perhaps this produces a change internally and you don't lose more customers.

May 29, 2026

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Barry was great - he knew I was in a hurry with a sick mother at home and got me in and out with service quickly. He informed me of savings the dealership offers for oil changes, etc., which I intend to u More

by Morgansisters
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for taking the time to share your experience! We're so pleased that Barry was able to provide prompt service while being mindful of your situation at home. It's great to hear he kept you informed about savings opportunities as well. We'll be sure to pass along your kind words to Barry. Thank you for choosing Lou Sobh Honda, and we wish you and your family all the best!

May 29, 2026

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Great organization. Great service. I'm very satisfied. Barry Leake is an excellent Service Advisor, and Heather Cullen runs a great shop! More

by raperhac
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for the fantastic review! We're grateful for your kind words about our organization and service team. Barry Leake and Heather Cullen are dedicated to providing outstanding customer care, and we're pleased to hear they made such a positive impression. We appreciate your trust in Lou Sobh Honda and look forward to serving you again!

May 28, 2026

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Quick and efficient. Fair price. Provided accurate ETA. Highly recommend Barry Provided an estimate for tires in the future that I will do More

by ctoomer23
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for your review! We're happy to hear Barry provided quick, efficient service and accurate communication throughout your visit. It's great that he was able to help you plan ahead with information about future tire needs as well. We appreciate your recommendation and thank you for choosing Lou Sobh Honda!

May 28, 2026

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Berry was extremely helpful and informative and has great customer service skills. I will ask for him next time! More

by -Kristine W.
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 30, 2026

Lou Sobh Honda responded

Thank you for your kind words! We're glad Barry provided such helpful and informative service during your visit. Delivering excellent customer care is what we strive for, and we're thrilled he made a lasting impression. We look forward to seeing you again next time at Lou Sobh Honda!

May 19, 2026

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He set the right expectations and then met them. Outstanding service and communication. Thank you More

by baijupatel1
Recommend Dealer
Yes

Other Employees Tagged: Barry Leake

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May 22, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re thrilled to hear Barry provided outstanding communication and service while setting the right expectations throughout your visit. We appreciate your support and thank you for choosing Lou Sobh Honda!

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