Barry Leake

Lou Sobh Honda responded

Thank you for sharing your experience, Deborah. We are glad Barry and the team were able to get the repair completed, but we certainly understand that spending more than five hours waiting is a long day. We appreciate your patience and your continued trust in Lou Sobh Honda. We will continue working to provide clearer expectations around service times and keep our customers better informed throughout their visit.

Lou Sobh Honda responded

Thank you for the kind words! We’re so glad Barry made your experience such a pleasant one. We truly appreciate your business and are happy to have you as part of the Lou Sobh Honda family!

Lou Sobh Honda responded

Thank you for the great review! We’re glad our team was able to answer your questions and make your visit a positive one. We truly appreciate your business and look forward to welcoming you back!

Lou Sobh Honda responded

Thank you for the great feedback! We’re happy to hear our team gave you the peace of mind you were looking for. We appreciate you trusting Lou Sobh Honda with your vehicle and look forward to seeing you again!

Lou Sobh Honda responded

We appreciate the kind words! It’s great to know Barry and our team made your visit a positive one. Thank you for choosing Lou Sobh Honda, and we’ll be happy to have you back anytime!

Lou Sobh Honda responded

Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the benefits associated with your Honda Certified vehicle. While Honda Certified vehicles do include valuable warranty coverage and other benefits, not all Honda Certified vehicles come with two complimentary oil changes. We are sorry if this was communicated incorrectly during the sales process, and we understand your frustration if your expectations were set differently. We appreciate you bringing this concern to our attention, as it gives us the opportunity to review the information being provided to our customers and ensure our teams are communicating accurately and consistently. If you would like to discuss your specific vehicle and the benefits included with your certification program, we would be happy to review them with you and answer any questions you may have. Thank you for your business, and again, we apologize for any misunderstanding.

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear you're enjoying your CR-V and that Barry made your experience such a positive one. Congratulations on your vehicle, and thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for such a thoughtful review! We're honored to hear your experience with Lou Sobh Honda has stood out in such a positive way. It's great to know the little details, along with the service provided by Barry, Rashed, and the rest of our team, made a difference. We truly appreciate your support and look forward to continuing to take care of you and your vehicle!

Lou Sobh Honda responded

Thank you for such an incredible compliment! It means a great deal coming from someone with your background in customer satisfaction. We'll be sure to share your kind words with Barry and the rest of our team. Thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the great review, Trent! We're glad Barry Leake and our team continue to provide helpful, knowledgeable service whenever you visit. We appreciate your trust in Lou Sobh Honda and look forward to seeing you again!