"Stay away from this Dealership"
Salesman was very unprofessional, did not know answers to any questions, kept feeding useless information, never gave a straight answer. I knew more about the vehicle then he did. Promised that a car would have an oil change before I pick it up, turned out it was never done. Be very careful since they sell cars with rolled back mileage.
"A bunch of crooks. "
You think it’s safer and easier to buy a used car from a dealer, huh? They would not cheat on customers, right? Especially Lexus dealership! I thought so, too. To make a long story short: Purchased 2009 RX 350. The driver ‘s seat was ripped off. The dialogue goes like this:
My wife: Can you change the seat?
Salesman: Yeah, we can fix that.
When I came to pick up the car, our salesman Anas said that it cannot be fixed on premises and I would have to bring the car to the upholstery shop at no cost to me.
We were positive that the seat is gonna be changed. However, on the “We owe” list they gave me, was stated “driver’s seat repair”. Ok, repair then. Then we could not get the address of the shop; first, Anas went on vacation, then the upholstery guy (as we were told). Then Anas stopped answering. Finally,I had to come to the sales manager, Barry Shafir, to get the phone number.
When I came to the shop, the guy said he is gonna fix only seat cushion, not the arm-rest, not to mention the whole seat. Went back to Lexus, and Barry said that the arm rest is not part of the seat and they’re going to fix cushion only... going to sue those good fellows.
Never ever buy a car from this people: Anas Alchorbaje and Barry Shafir!
"The WORST. CUSTOMER SERVICE I will spend my money elsewhere"
I wanted to buy a 460l out right I called left messages 17 times and was spoken to very rude. I have a choice where I spend my money. I took a look at the reviews and now understand why.