Dealer Reviews
Cars for Sale
Dealer Log In
Ben Buchanan
691 Reviews
691 Reviews
Write a Review
691 Reviews of Ben Buchanan
Verified Customer
February 23, 2023
After an attempt to resolve the issue with my Synch system by updating it, I returned the following week when someone who had just been to a week of Synch system training put in the Sync 3 part. The s system by updating it, I returned the following week when someone who had just been to a week of Synch system training put in the Sync 3 part. The system is working properly now. More
by D Hoban
February 22, 2023
Ben is excellent. Professional. Courteous. Caring. Helpful. Explains what the situation is, what needs to be done, how long, and approximately the cost. Professional. Courteous. Caring. Helpful. Explains what the situation is, what needs to be done, how long, and approximately the cost. More
by lippek
February 15, 2023
great people excellent service definitely would recommend Wayne Akers ford as for Giovanni. He made my visit easy and got me out in a timely fashion. Wayne Akers ford as for Giovanni. He made my visit easy and got me out in a timely fashion. More
by EBGETS
Other Employees Tagged: Yovonne Felix , Jesse Guajardo
February 13, 2023
This time I just needed an oil change and tire rotation but I also come here for my other services since they know what they're doing and my car gets fixed right the first time. but I also come here for my other services since they know what they're doing and my car gets fixed right the first time. More
by barthh
February 09, 2023
Service greeter- great! Waiting for service associate not a good vibe for clientele trying to get in and out. Waiting for service associate not a good vibe for clientele trying to get in and out. More
by FWZOLLO
Other Employees Tagged: Yovonne Felix
February 04, 2023
First let me say that Ben Buchanan was great to work with. My problem with this experience is that the repair time from when I dropped off the car to when I received the car back was 3 weeks. The reason with. My problem with this experience is that the repair time from when I dropped off the car to when I received the car back was 3 weeks. The reasons I used Wayne Akers Ford was because the engine failure stranded me while I was in the south end of West Palm Beach and also because I had purchased my very first car from Wayne Akers back in 1984. The timeline for the repair would have been ok except that I had to pay for a rental vehicle for that entire time and no one could help me out with that so I rented the vehicle from your truck rental department. The truck rental department was nice enough in the end of the rental to give me a small discount but nevertheless that bill was almost $900. Second part of this is the repair work. When I received the car it was 3 days later and all the engine coolant came out of the motor and stranded me in Miami for a total of 5 hours from when I broke down to when a tow company finally got me to the destination at 11:00pm which was Grieco Ford dealership. Ford motor company was nice enough to cover the tow fee for this event as they did when the engine failed in the beginning. I had the car towed to Grieco Ford because of the convenience to where I live, which is in Fort Lauderdale. The reason that the engine coolant came out of the motor was because the radiator hose was not properly attached. I had to pay Grieco Ford over $200 for this repair. They could not honor work done by another dealer and that repair was another week without my car. So that's 4 weeks of car rentals I had to pay for in total for this extended repair because someone didn't attach a radiator hose properly. So I'm not sure if this is how things are supposed to be but it would nice if someone could at least acknowledge the situation and be somewhat accountable for the mistake made on the repair. I did send communications about the engine coolant breakdown issue but did not get a response. My "people rating" is not personal as my experience with them, when I actually spoke to them, was great. However I would not always receive call backs or text responses and would have to keep calling back to get updates for the repair process. I'm in "service" for a living so I understand how busy things get specially with the volume you all do. But having to pay for a rental for as long as I did with no help, I needed updates nevertheless and responding back would have made it a little less stressful . More
by JimR
Dealership Inventory (479 Vehicles)
