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Ben Buchanan
691 Reviews
691 Reviews
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691 Reviews of Ben Buchanan
Verified Customer
March 22, 2023
Very customer friendly, fast, reliable and efficient. Ford ensures that the customer is always satisfied and always has the right information for them. Ford ensures that the customer is always satisfied and always has the right information for them. More
by tonishersmith
Other Employees Tagged: Erik Hoffman
March 18, 2023
They were very professional and completed the job in a timely fashion, ask for Yovanni. timely fashion, ask for Yovanni. More
by EBGETS
Other Employees Tagged: Yovonne Felix, Yerika Villa , Jesse Guajardo
March 15, 2023
Thé service advisors are always so friendly and very helpful to our car needs. I highly recommend! helpful to our car needs. I highly recommend! More
by Patriciaconklin75
Other Employees Tagged: Danielle Mcdiarmid, Yankiel Vilches
March 14, 2023
I had a re all notice. I was told I had to bring my car in to see what part was needed and it would take a couple of hours. I brought it in, checked in, then paid for an U I was told I had to bring my car in to see what part was needed and it would take a couple of hours. I brought it in, checked in, then paid for an Uber to get home (I had to bring it in earlier than the shuttle to get back to work). As soon as I got on the road in the Uber I was told my car was done. Why didn’t anyone know ahead of time that it would be that quick? Could’ve saved me the Uber ride and the hassle of coming back later to pick it up. More
by MCGATOR
March 12, 2023
The service center was fine. I purchased my F150 less than a year ago I expected a certified Ford purchase from a dealer should be reliable. In less than a month, I brought the t I purchased my F150 less than a year ago I expected a certified Ford purchase from a dealer should be reliable. In less than a month, I brought the truck back, smelling oil. I was told, the engine was leaking from several different gaskets, and that replacing them would be close to $8k. The sales team got involved and thankfully the repairs were made but it still cost me a little more than $1000. Since I thought new gaskets would increase the longevity of the truck, I wasn’t totally disappointed. However, I brought the truck back for the first oil change since the work and was told the water pump was bad and that the front gasket was leaking. Ben explained that the front gasket was the only one that hadn’t been changed when they did the work a few months ago, the combined cost of fixing the water pump and the front gasket would’ve been more than $4000 as I could not afford that much I had them change the leaking water pump for a little more than $2000. I now have to have the front gasket changed. I am told that gasket will be $2k… . At this point, I have too much invested in the vehicle and will have to have the gasket done. Needless to say, I would NEVER recommend purchasing a vehicle from this dealership. More
by JOHN.VITALE
March 07, 2023
Ben Buchanan took great care of me. No hassle and in and out for what I needed quickly. No hassle and in and out for what I needed quickly. More
by GRPISC
Other Employees Tagged: Joesph Jefferson
March 01, 2023
Poor service lack of customer service! The customer is never right! Sell a car is the only objective! They care less if u ever purchase another vehicle! The customer is never right! Sell a car is the only objective! They care less if u ever purchase another vehicle! More
by V7BLAKE
Other Employees Tagged: Danielle Mcdiarmid, David Lalla , David Benjamin
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