Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan | Page 47

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
691 Reviews
4.7

691 Reviews

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691 Reviews of Ben Buchanan

January 27, 2023

Dealership Rating
Employee Rating

Trying to get in touch with parts department is extremely hard. Once you drop of your vehicle make sure you ask any questions you might have, otherwise you’ll have to wait until you pick it up. More

by Jrvl2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 27, 2023

Wayne Akers Ford responded

Without your information, we cannot properly correct any issues you are experiencing. We must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 26, 2023

Dealership Rating
Employee Rating

Customer for years, I will never go back Brought vehicle in for alignment and price was always in the $200 range. Told vehicle was ready and given an $800 bill. Never advised about the price and told it wa More

by Eddie.Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2023

Wayne Akers Ford responded

Eddie. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

Jan 26, 2023

Eddie.Phillips responded

What happened to you guys, you were one of the best dealers in town at one point.

January 26, 2023

Dealership Rating
Employee Rating

Made a 11:00 am appointment for oil change and check engine light. The attendant told me the diagnostic machine was broken so I said No problem just change the oil. It took over 2hours and he kept telli More

by MT6353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2023

Wayne Akers Ford responded

Without your information, we cannot properly correct any issues you are experiencing. We must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 18, 2023

Dealership Rating
Employee Rating

Service advisor Ben was terrific. Polite, knowledgeable, professional. We'll be back. I was not aware how big the dealership was. More

by BABRUELL
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 18, 2023

Dealership Rating
Employee Rating

i have been going there for about thirdy years i have bought i think around 9 vehicles from there and thy all ways take good care of me More

by otis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 15, 2023

Dealership Rating
Employee Rating

Ben Buchanan at Wayne Akers Florida in Florida Lake Worth Road is absolutely fabulous he took care of me immediately did the recall and got the car running like new. He is a valuable employee and it was a pl More

by JNMAR689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Wayne Akers Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 08, 2023

Dealership Rating
Employee Rating

Great service highly recommended. They are helpful an fast. Buy next Ford from here.love the new e Gt mustang , great test drive sold on e cars. More

by Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 08, 2023

Dealership Rating
Employee Rating

I have never had an issue with the service department. Anytime I need something taken care of, it gets fixed. I contribute a lot of that to Ben Buchanan. He always goes out of his way to make sure my tr More

by ramberg77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Torres , Erik Hoffman

Jan 09, 2023

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 30, 2022

Dealership Rating
Employee Rating

We bring all of our vehicles to Wayne Akers for service. Ben and Yovonne in service are excellent. More

by Robert Henning III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix

Dec 30, 2022

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us, Robert! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 24, 2022

Dealership Rating
Employee Rating

I have been a customer of Wayne Akers since the 70s. That tells the story!!! More

by pjkrieger1231@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2022

Wayne Akers Ford responded

Great to see you back again with more positive feedback!

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