Ben Buchanan | Page 48

I’ve purchased many vehicles along with friends from Diego Torres. The service department has their act to gether most of the time. Diego Torres. The service department has their act to gether most of the time. More

by gvababy Verified Customer Verified Customer

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My service advisor Ben is the best, he never tries to sell you any thing you don’t need. sell you any thing you don’t need. More

by pspinweber Verified Customer Verified Customer

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Waited 6 months for wayne akers to fix my car. No loaner car available so I rented a car for 6 months. Had to pay 5000$ for an engine that failed because of a recall. Not my fault. Ford did not re No loaner car available so I rented a car for 6 months. Had to pay 5000$ for an engine that failed because of a recall. Not my fault. Ford did not reimburse me at all for the rental car. 6000$ for the rental car. I gave them all receipts. I do not recommend wayne akers. More

by Josephpgreer Verified Customer Verified Customer

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I'd give ZERO stars if I could! I'm extremely disappointed with the service that I have been receiving. On several occasions, work was not completed. Once they forgot to rotate my t I'm extremely disappointed with the service that I have been receiving. On several occasions, work was not completed. Once they forgot to rotate my tires, another time a new grab handle was installed without the screw cap covers. Luckily, I still had the old grab handle and had to return to have them installed. My most recent issue was with my power steering. I was leaking fluid and told that it was coming from the power steering sensor. They even escorted me to the back to show me while my vehicle was up on the racks. I agreed to perform the work for the repair. Well, my vehicle continued to leak fluid, so I returned. I was then told that it was recommended that I get new power steering pump. After this, something told me, get a second opinion. I contacted another mechanic and he found that on my high pressure power steering hose, he replaced "O" ring on the sensor that they didn't change. I paid for a new sensor and it was still the ORIGINAL EQUIPMENT!! He also replaced "O" ring seals on both ends of the high pressure power steering hose and the "O" ring seals on the return lines as well. While he was doing all the power steering work, he also noticed my coolant was HORRIBLE! This was interesting because they had also recently replaced my radiator. He drained all the old coolant which was some of the foulest smelling I have ever seen in my life! In addition, it was black in color, old, like they had just put some recycled crap from the shop floor back in it! He refilled my radiator with some new and correct grade coolant. He also changed my oil and replaced my oil filter AND pointed out that my oil filter hadn't been changed for a while, I've only brought my vehicle to Wayne Akers for SEVERAL of my last oil changes. Needless to say, I WILL NOT be returning to this location, and I will be contacting the General Manager and owner for compensation on work NOT PERFORMED!! More

by 33tds1 Verified Customer Verified Customer

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Good service, I been coming to Quick lane since I bought the car in 2007 , and still runs execellent, I will keep it until it stopsrunning. the car in 2007 , and still runs execellent, I will keep it until it stopsrunning. More

by JAKETSLBA Verified Customer Verified Customer

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My service advisor took care of me as soon as I arrived. Kept me updated and did not try to upsell me even after telling me I needed new tires. Appreciated that! I will definitely be making Wayne Akers my d Kept me updated and did not try to upsell me even after telling me I needed new tires. Appreciated that! I will definitely be making Wayne Akers my dealer from now on!!! More

by bhusinka Verified Customer Verified Customer

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Ben was awesome as soon as I got to the service department, someone came to greet me. Minimal waiting time. Excellent customer service. Keep up the good work.! department, someone came to greet me. Minimal waiting time. Excellent customer service. Keep up the good work.! More

by MFARRIDE55 Verified Customer Verified Customer

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Excellent service they repare my car the same day just in time. Thanks very much time. Thanks very much More

by albertogil08 Verified Customer Verified Customer

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Great experience, my service advisor Ben was excellent. Mechanic even came to share issue. I will return. Mechanic even came to share issue. I will return. More

by gfinn68 Verified Customer Verified Customer

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After waiting for a part to arrive, my service advisor Ben Buchanan was able to complete the repair on my F-150 in a very short time. The repair was perfect. Ben Buchanan was able to complete the repair on my F-150 in a very short time. The repair was perfect. More

by PWKONA Verified Customer Verified Customer

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