Ben Carlson | Page 11

mislead Was twisted into paying more for service done on my car. Also a service promise was not kept. While everyone is nice and friendly and satisfactory wor Was twisted into paying more for service done on my car. Also a service promise was not kept. While everyone is nice and friendly and satisfactory work was done, I have an issue with the integrity and how things were handled. Once trust is violated, it's difficult to return to do future business. More

by ljrgross Verified Customer Verified Customer

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Very professional I have been buying cars for the last seven years. Juan Pafilla was very knowledgeable and professional at all times. Mr Patel went above and beyond to I have been buying cars for the last seven years. Juan Pafilla was very knowledgeable and professional at all times. Mr Patel went above and beyond to make sure our experience was stress free. More

by marie1962 Verified Customer Verified Customer

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Oil Change & Filter 1 hours scheduled (2.5 Hours Taken???) I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was to I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was told it would take an hour when in fact it took 2-1/2 hours. Yes, it was Sunday and I can understand being short handed but please do not be open and schedule a full weekend Service Schedule and then tell me it will take one hour (which is more than enough time on an oil change) and make me wait 2-1/2 hours! More

by SSTYLES Verified Customer Verified Customer

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Every effort to maximize customer service I had gone back to DCH Wappingers to correct an issue that occurred. The manager, Benjamin Carlson, recognized the issue and with no battle, promptly I had gone back to DCH Wappingers to correct an issue that occurred. The manager, Benjamin Carlson, recognized the issue and with no battle, promptly agreed to take care of the problem. When I did go back and the repair person was delayed for my appointment, Mr. Carlson provided me with a loaner car to do the errands I needed to do on my day off. This effort meant a lot to me. What I like the most is that he did this with no discussion ..he just offered a solution that he himself would have expected in this circumstance. Dena Ramondo in service was also very patient, helpful and kind during my experience. For me, getting the same customer service you would want if you were in the same position..is the way to make any customer happy. Thanks so much DCH...I am a very satisfied customer!!! More

by jgbeacon Verified Customer Verified Customer

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First new car servicing Comfortable waiting area. Good Techs good service writers. Work done on time. Convenient location. Was scheduled for my appointment within a few day Comfortable waiting area. Good Techs good service writers. Work done on time. Convenient location. Was scheduled for my appointment within a few days of the actual service date. More

by LUNALM1737 Verified Customer Verified Customer

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DCH WappingersService DCH Wappingers has a terrific service manager. He is friendly, very competent and is not only an asset to the car dealer but to and for the customers. DCH Wappingers has a terrific service manager. He is friendly, very competent and is not only an asset to the car dealer but to and for the customers. More

by RWALLEN Verified Customer Verified Customer

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Very professional I always feel very taken care of at DCH Wappingers. They are communicative, helpful, thorough, and knowledgable. And, if they don't know something, th I always feel very taken care of at DCH Wappingers. They are communicative, helpful, thorough, and knowledgable. And, if they don't know something, they really go above and beyond to find out the right answer. More

by brianamyers Verified Customer Verified Customer

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DUAL SERVICE/SIENNA/RAV4 DCH TOYOTA LED BY GENERAL MANAGER LEE BURNS AND SERVICE MANAGER BEN CARLSON MAKE DEALING WITH DCH AN ABSOLUTE PLEASURE. I OWN THREE TOYOTA VEHICLES. I DCH TOYOTA LED BY GENERAL MANAGER LEE BURNS AND SERVICE MANAGER BEN CARLSON MAKE DEALING WITH DCH AN ABSOLUTE PLEASURE. I OWN THREE TOYOTA VEHICLES. I WILL CONTINUE TO BUY AND SERVICE MY VEHICLE AT DCH TOYOTA AS LONG AS THEY ARE STILL RUNNING THE DEALERSHIP More

by mschlot723 Verified Customer Verified Customer

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The staff at Toyota was awsome. The svcs. Manager went above and beyond his duties to make sure everything with our vehicles was taken care of. His staff was very professional and The svcs. Manager went above and beyond his duties to make sure everything with our vehicles was taken care of. His staff was very professional and polite making our experience a pleasant one. More

by marie1962 Verified Customer Verified Customer

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Great place for service Trustworthy service center with nice waiting area. Shuttle driver is really nice too. I have been a Toyota owner for many years! Will return for Se Trustworthy service center with nice waiting area. Shuttle driver is really nice too. I have been a Toyota owner for many years! Will return for Service. More

by patslats Verified Customer Verified Customer

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