Ben Carlson | Page 12

Great Service and amazing people! Great Service beginning to end. Car needed to stay on the dealer for a few days. They hook me up with a temporary car that fit my family needs, while Great Service beginning to end. Car needed to stay on the dealer for a few days. They hook me up with a temporary car that fit my family needs, while they worked to expedite my car repairs. Everything was done professionally, on time and as expected. I will highly recommend this dealer and service area. Great Team and Great experience. More

by ALEXRJORGE Verified Customer Verified Customer

Report | Print

Excellent! I was absolutely delighted with the service provided by Alison and Ben. Alison managed the 70K servicing flawlessly - the best service I have ever rec I was absolutely delighted with the service provided by Alison and Ben. Alison managed the 70K servicing flawlessly - the best service I have ever received at DCH Toyota during the 14 years I have been a customer of DCH. She was polite, efficient, returned calls promptly, kept me advised throughout, and went over the work that had been done with patience and professionalism. Because she was so forthright and professional, I asked her to also replace my tires. She again handled this flawlessly, and I was in and out of the service center in about an hour from start to finish. Also, Service Manager Ben arranged for some repainting of my 2011 Rav 4 Limited because the pearly white paint had started to peel off in two sections. He kindly followed up with Toyota management and corporate officers and then very efficiently made arrangements for the repair to be done with no cost to me. When I arranged for this service to take place, Alison coordinated all of the specifics and took good care of me and my vehicle with help from Kathleen, who was also excellent. I was amazed at how smoothly the whole process went, and I would not hesitate to work with Ben, Alison and Kathleen, again. I am grateful for the excellent service standards at DCH Toyota and will continue to upgrade vehicles at DCH sales in the future. I should also put a good word in for Mr. Goldberg, in finance, who has always been wonderful to work with in financing my Toyotas and understanding the details of the warranties, and Daryl in Sales Management. More

by PawlingRAV4 Verified Customer Verified Customer

Report | Print

2nd visit still poor service, problem not fixed Purchased a non Toyota vehicle (Chevy Tahoe)from DCH Wappingers Falls. This was my second visit during a 60 day warranty with the same issue. Their te Purchased a non Toyota vehicle (Chevy Tahoe)from DCH Wappingers Falls. This was my second visit during a 60 day warranty with the same issue. Their techs could not find the issue with the front end of my vehicle. They took the vehicle to a Chevy dealer and they could not find the issue either. i ordered the parts and replaced the front end components and now the truck run better than ever. Not sure what techs they have working at their repair shop but I guess they only know about Toyota vehicles. Stay away from this shop and dealer. More

by janira12508 Verified Customer Verified Customer

Report | Print

New Car Purchase Used their 'no hassle' e-pricing for a Camry and received a rapid response and a good price. Sales person (Tiffany) was very cooperative and readily a Used their 'no hassle' e-pricing for a Camry and received a rapid response and a good price. Sales person (Tiffany) was very cooperative and readily accepted an all cash deal. Car was prepped and delivered to me within a few hours after making the deal. Many members of the sales team worked over an hour to set up the entune features using my smartphone. Overall my experience with DCH Toyota was excellent. More

by ee_davidson Verified Customer Verified Customer

Report | Print

Excellent experiance Allison is an excellent person to deal with I highly recommend her I also recommend the technician Dave for his excellent work and your very friendly Allison is an excellent person to deal with I highly recommend her I also recommend the technician Dave for his excellent work and your very friendly cashier More

by chchurch Verified Customer Verified Customer

Report | Print

Service was prompt & friendly. Dealership was very clean. Staff was friendly & helpful. Hospitality room was comfortable & refreshments were offered. I had no waiting for my work to be done & my work was com Staff was friendly & helpful. Hospitality room was comfortable & refreshments were offered. I had no waiting for my work to be done & my work was completed on time. More

by RCOOP250 Verified Customer Verified Customer

Report | Print

The whole team at DCH Toyota Wappingers Falls New York is th You will never have a better buying experience nor will you have a better service team they are the best in the business for everything You will never have a better buying experience nor will you have a better service team they are the best in the business for everything More

by MARK.DALL Verified Customer Verified Customer

Report | Print

Alternator/fuel injector/brake fluid exchange Excellent. I was serviced by Ben Carlson and dena ramondo. They are very professional and an absolute pleasure to deal with. I’ve been going there for Excellent. I was serviced by Ben Carlson and dena ramondo. They are very professional and an absolute pleasure to deal with. I’ve been going there for 11 years since I bought my 2007 Toyota camry More

by JDCANT Verified Customer Verified Customer

Report | Print

Fast, efficient and considerate The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly apprec The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly appreciate their dedication to their work! More

by BDISTEF Verified Customer Verified Customer

Report | Print

Service experience Timely and friendly and helpful service personal. The service manager gave me information about additional savings on purchasing tires at this time. Timely and friendly and helpful service personal. The service manager gave me information about additional savings on purchasing tires at this time. This was very helpful More

by ebrandis Verified Customer Verified Customer

Report | Print