Ben Carlson | Page 10

HORRIBLE, DISHONEST CROOKS UNETHICAL, LIARS AND RUDE. DON"T TRUST ANY OF THEM. I CAUGHT THEM IN TOO MANY LIES EVERY TIME I BROUGHT MY TRUCK IN FOR SERVICE. I WAS TOLD I NEEDED S UNETHICAL, LIARS AND RUDE. DON"T TRUST ANY OF THEM. I CAUGHT THEM IN TOO MANY LIES EVERY TIME I BROUGHT MY TRUCK IN FOR SERVICE. I WAS TOLD I NEEDED SERVICE THAT I ALREADY DID (EX. SHOCKS AND STRUTS) 50K MILES AFTER THEY JUST DID THE JOB. WHEN I QUESTIONED IT, I WAS INITIALLY TOLD THAT 50K MILES IS THE TIMEFRAME TO REPLACE SHOCKS AND STRUTS. WHEN I KEPT QUESTIONING IT, I WAS TOLD A DIFFERENT STORY. THEY SAID I NEEDED SPARK PLUGS THAT I JUST DID WITH THEM ABOUT 39K MILES PREVIOUSLY. ONCE I QUESTIONED THE RECOMMENDATIONS THEY TURNED VERY RUDE AND JUST KEPT TRYING TO LIE THEIR WAY OUT OF EVERYTHING. I THEN WAS TOLD I DO NOT NEED ANY OF THOSE RECOMMENDATIONS. DOES NOT MAKE ANY SENSE TO ME. THE LAST TIME I WENT THERE FOR AN OIL CHANGE, I ENDED UP WALKING OUT AND NEVER HAD MY SERVICE DONE, ONCE AGAIN FOR THEIR DISHONESTY AND THEY WERE RUDE. I THOUGHT THEY COULD HANDLE AN OIL CHANGE BUT SHAME ON ME FOR THINKING THAT AND GOING THERE. ONCE AGAIN THEY PROVED HOW THEY RUN THEIR BUSINESS - DISHONESTLY! PLEASE CHECK YOUR SERVICE BILLS AND YOU WILL SEE DISCREPANCIES FROM WHEN YOU HAD SERVICE DONE AND WHEN THEY ARE RECOMMENDING THE SAME SERVICE AGAIN. DO NOT TRUST THEM. THEY PRETEND TO BE HELPFUL AND NICE TO GAIN YOUR TRUST AND THEY ARE ROBBING YOU. PLEASE PLEASE PLEASE CHECK YOUR BILLS AND QUESTION EVERYTHING. I WOULD GIVE NO STARS IF THAT WAS A OPTION. HOPEFULLY I WILL GET SOMEWHERE WITH THIS ISSUE AS I HAVE A LAWYER NOW. More

by Shea Verified Customer Verified Customer

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New car Easy to deal with, prompt and pleasant service. Liked the no hassle deal everything was pretty straight forward. Mike explained all the features of my Easy to deal with, prompt and pleasant service. Liked the no hassle deal everything was pretty straight forward. Mike explained all the features of my car. More

by damet45 Verified Customer Verified Customer

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friendly staff and quick service the service appointment was quick and the staff were friendly and courteous. They have an amazing waiting area - thank you and see you in another 5 the service appointment was quick and the staff were friendly and courteous. They have an amazing waiting area - thank you and see you in another 5,000 miles :) More

by ALICE Verified Customer Verified Customer

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Extremely satisfying From the moment I walked thru the door and was greeted by the receptionist 0to the time i left all staff members were friendly, extremely helpful and From the moment I walked thru the door and was greeted by the receptionist 0to the time i left all staff members were friendly, extremely helpful and pleasant. Juan my salesman was the greatest. He was very helpful, took the time to answer my questions , went and got the service manager to talk to me when i had a question he couldn't answer. I thank you all for a wonderful car purchasing experience!! More

by sunnyd96 Verified Customer Verified Customer

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Superior service Friendly, efficient and timely! My service appointments have thus far been executed in a reasonable amount of time & effectively. The staff is alway Friendly, efficient and timely! My service appointments have thus far been executed in a reasonable amount of time & effectively. The staff is always friendly & Ben Carlson is a great manager! More

by Linda815 Verified Customer Verified Customer

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everyone did their best to rectify my problem everyone I worked with was very friendly and caring,although my gps still works no better they are still looking into it. Dena Ramondo was absolutely everyone I worked with was very friendly and caring,although my gps still works no better they are still looking into it. Dena Ramondo was absolutely fantastic More

by ern864 Verified Customer Verified Customer

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Excellent service and taking care of there customers I have a problem with my truck and this dealership has been very attentive with dealing with my problem. They made sure that it is being dealt with an I have a problem with my truck and this dealership has been very attentive with dealing with my problem. They made sure that it is being dealt with and that I'm satisfied with everything. More

by flyeem Verified Customer Verified Customer

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Awesome service !!! Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, an Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, and extremely diligent. This place cares and it shows. Highly recommend DCH Toyota for service. Thanks Ryan and Evin! Continue paving the way with your professionalism and role modeling for true service!! Ben Carlson your service department rocks! More

by LBAUER07 Verified Customer Verified Customer

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Excellent Service Department Very Knowledgeable, Friendly Service Department that gets your car serviced in a timely manner while you watch tv in there very comfortable new waitin Very Knowledgeable, Friendly Service Department that gets your car serviced in a timely manner while you watch tv in there very comfortable new waiting room More

by btrsweetx2 Verified Customer Verified Customer

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Always a pleasant experience All the service team is wonderful. Everyone's friendly, honest, and extremely helpful, always going above and beyond and offering to help even when it All the service team is wonderful. Everyone's friendly, honest, and extremely helpful, always going above and beyond and offering to help even when it doesn't have to do with service. I don't even own a Toyota but still take my vehicles here for oil changes and inspections because of this service team. More

by JEN.MCVEA Verified Customer Verified Customer

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