Ben Carlson | Page 13

Excellent Service Each time I go to this dealership I am amazed. They are friendly, courteous, helpful and respectful. All good traits to have. Keep up the good work. Each time I go to this dealership I am amazed. They are friendly, courteous, helpful and respectful. All good traits to have. Keep up the good work. More

by jditzler Verified Customer Verified Customer

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Great Service and price - 2005 ToyotaTacoma Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of the information to start a "Repair Order". My disabled Tacoma truck was then towed to the dealership for repairs. Assistant service manager -Kathleen Crosbie came outside and instructed the tow truck driver to place my truck close to the service shop entrance. The truck was looked at in short order and I was called with the price and parts needed to make the necessary repairs to the vehicle. It needed a new alternator and serpentine belt. The price was a little more than I had expected to spend and when I mentioned this they looked at the possibility of using an after-marked part instead. They found a replacement which has a Limited life-time warranty at a greatly reduced cost. Thank you Kathleen! Service Manager - Ben Carlson helped Kathleen find the best deal under these circumstances. Thank you Ben! Master Service Technician - Dave Church, as always, did a great job assessing the problem and then making the necessary repairs. Thank you Dave! Thank you all for your kindness, concern and professionalism in the way you treat me as a valued customer. More

by sundancekid Verified Customer Verified Customer

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Great service Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not needed. More

by eman0807 Verified Customer Verified Customer

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Great I was extremely satisfied with DCH Toyota. Unfortunately I was extremely unsatisfactied with the service call center. They gave me the wrong informa I was extremely satisfied with DCH Toyota. Unfortunately I was extremely unsatisfactied with the service call center. They gave me the wrong information, therefore I couldn’t pick up my car until the next day. Many thanks to Ben for explaining this to me. Please bring bCk the days when we called DCH Wappingers that we actually got a person that works at DCH Wappingers. Not someone who works in Florida. So sad! More

by Jdscarp Verified Customer Verified Customer

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Routine Car Maintenance Done Right I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was easy to get a convenient appointment time to bring my car in for service.. I then received a confirmation email with the date, time, and the reason for the appointment. It also showed the name of the service technician I had requested, Dave Church. The management and employees who work there always give me their best effort to make me a satisfied customer. When you really come down to it, the one person who has for the past 15 years been the technician who I have requested to work on my vehicles is Dave Church. He is excellent and I never have to worry if a repair is be done correctly, very reassuring. More

by sundancekid Verified Customer Verified Customer

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Upset at first I was very upset at first with the service they provided however after reaching out via Facebook they rectify the situation and now I’m a satisfied c I was very upset at first with the service they provided however after reaching out via Facebook they rectify the situation and now I’m a satisfied customer thank you Ernie and Ben !!!! More

by itseddie2u Verified Customer Verified Customer

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Service Best service you could ever ask for. Tom my service advisor's is extremely good at what he does. Mike zimmerman the mechanic number one Best service you could ever ask for. Tom my service advisor's is extremely good at what he does. Mike zimmerman the mechanic number one More

by MARK.DALL Verified Customer Verified Customer

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11 year old Toyota Tundra continues under warranty Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under war Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under warranty (sic) therefore there was no charge for the replacement. In addition, Ms Nikolla suggested additional parts to be paid by me for a discount over normal cost. Since the replaced parts were 11 years old, it represented a substantial discount versus regular costs. Fine job for the others who worked on the truck. I am a satisfied customer since 1985 of Wappingers Falls, New York dealership. Again, thank you all for the employees who worked on the truck that i did not mention. More

by Big Red Verified Customer Verified Customer

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Toyota 2013 Sienna Work-up Excellent service provided with follow-up, courtesy and care. Kathleen Crosbie and Ben Carlson did their absolute best to take care of a few issues Excellent service provided with follow-up, courtesy and care. Kathleen Crosbie and Ben Carlson did their absolute best to take care of a few issues stemming from our October re-call. They are truly model employees and should be highly commended for their efforts, professionalism and personal skills. Sincerely, Ed Mullaney More

by Ed Mullaney Verified Customer Verified Customer

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Recall Service Brought my 2009 Tacoma in for recall check of the frame. Kathleen Crosbie handled my initial servive. She explained the process completely and made t Brought my 2009 Tacoma in for recall check of the frame. Kathleen Crosbie handled my initial servive. She explained the process completely and made the arrangements for the inspection. One hour later, was on my way home as projected. Arrangements for new frame pending. More

by RNORCROSS Verified Customer Verified Customer

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