Ben French | Page 18

I can’t say enough about how great my experience was at Dean Team Hyundai! I left another dealer completely frustrated and disgusted by their slimey old fashioned car salesman tactics and was blown away a Dean Team Hyundai! I left another dealer completely frustrated and disgusted by their slimey old fashioned car salesman tactics and was blown away at the difference upon walking into in the Dean Team. Ben French is the BEST dealer I’ve ever worked with ... so much so that I came in wanting to buy one car and left with two brand new cars at very fair prices. Save yourself the time - skip all other dealerships, head to Dean Team and ask for Ben French!!! More

Report | Print

They kept me up to date on the status of my car and worked within my limited time frame. All of my questions were answered. worked within my limited time frame. All of my questions were answered. More

Report | Print

Nice and Easy Ben French helped me out last weekend at Dean Team Hyundai in Ballwin, MO. The process was made incredibly easy and pain free. The total time to get i Ben French helped me out last weekend at Dean Team Hyundai in Ballwin, MO. The process was made incredibly easy and pain free. The total time to get in the door, look around, test-drive a car, get credit approval and get on the road in my Hyundai was about an hour, maybe even a little less. Overall, it was a much more quick and pain-free experience than I expected or have had with other car purchasing experiences. More

Report | Print

Excellent service. Very helpful sale people. Great variety of vehicles. This is the fourth vehicle I have purchased from them. I will definitely return for more. variety of vehicles. This is the fourth vehicle I have purchased from them. I will definitely return for more. More

Report | Print

Ben French is one of the better professionals I have encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the perfect car and completed 90% of the deal over the phone and in less than an hour. The deal was fair, straight forward and done quickly! If you are in the market for a Hyundai or a Genesis (in addition to all the preowned cars that Dean Team carries) you should be dealing with Ben. More

Report | Print

The sales process was informal with no pressure or deceptive claims. The features of the Kona models were explained simply and options discussed to meet our needs. The purchasing process was easy with deceptive claims. The features of the Kona models were explained simply and options discussed to meet our needs. The purchasing process was easy with no pressure to buy additional protection. More

Report | Print

We had a pleasant experience leasing our new Honda with Ben French at Dean Team Hyundai. Ben was knowledgeable and patient and the entire staff was very helpful and friendly. Ben French at Dean Team Hyundai. Ben was knowledgeable and patient and the entire staff was very helpful and friendly. More

Report | Print

Ben French was great! Ben was great to work with! He is very friendly and helpful. Ben returns texts and emails quickly and was able to answer all of my questions about th Ben was great to work with! He is very friendly and helpful. Ben returns texts and emails quickly and was able to answer all of my questions about the vehicle. Overall, Ben made the buying experience pleasant. More

Report | Print

Excellent experience with a new Santa Fe Worked with Ben French on getting a new Santa Fe. I was looking for a specific model with limited colors, and Ben was able to track one down for me an Worked with Ben French on getting a new Santa Fe. I was looking for a specific model with limited colors, and Ben was able to track one down for me and get it to St. Louis. Great overall experience. More

Report | Print

Not the best experience. I came from several counties away to come to this dealership so I could test drive and see a Genesis in person. I had been dealing with Jacob all alon I came from several counties away to come to this dealership so I could test drive and see a Genesis in person. I had been dealing with Jacob all along, who I believe was a newer employee at the time. He was a nice guy on the phone and in person, but lacked some knowledge on the Genesis brand. I guess I got to the dealership later than expected though (we never discussed a time) and after letting me test drive a G70, Jacob had another appointment and I was then pawned off on Ben French. Ben French couldn't have been more uninterested in his job that day and definitely did not want to waste his Saturday selling me a car. The facial expressions, his demeanor, the sarcasm and tone in his voice, it all just flat out sucked. Without coming out directly and saying it, he hinted numerous times how a G90 would be too expensive for me and there was no sense in looking at one. I don't know how the guy sells cars if this is his usual attitude. I live in a rural area and I don't look like someone who would usually be interested in a Genesis. Ben knew this and treated me as such, totally blowing me off. I told Ben I was leaving after my test drive with Jacob, that I'd be back in a bit after I went and looked at a few more cars at various dealerships on Manchester. Ben told me he'd crunch some numbers and when I got back we could see about getting me into a Genesis. You could tell Ben didn't believe I was coming back and his actions when I returned only verified this. After returning and sitting at a table, watching Ben chit chat with his co-workers, he finally comes over to acknowledge my existence about 10 minutes after my return. With a BLANK piece of scrap paper in his hand! Clearly Ben did not take me seriously enough to do the little bit of number crunching he told me he'd be doing for me prior to my return. He starts hastily jotting down numbers, clearly just ballparked figures, not specific to me and my financials. It was during this Pulling of Numbers From One's xxx that Ben was so very engaged in that Jacob comes over to join us. Politely asking me how things were going, I engage Jacob. Captain Personality chimes in as well, both answering some detailed questions I have. Knowing Jacob drove a Genesis, I asked him if he minded answering a personal question. He agreed. So I then asked Jacob what he paid for his auto insurance on his Genesis, just so I could get an idea what I'd be looking at per month. Ben apparently thought this was hilarious and for some reason he actually started LAUGHING out loud! So much in fact, he had to turn and walk away from us momentarily. It was at this point I knew I was done here at this dealership and especially with this arrogant, snide, xxxxx Ben French. More

Report | Print