Ben French | Page 35

Phenomenal Buying Experience Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the whole sales, financing, and servicing experience. Ben French was our sales person. He was knowledgeable not only about the Sonata's specs, but also the Elantra's and the Genesis'. He was patient and listened well to our questions, answering every one of them in customer friendly, understanding language. Effective salesman that he is, Ben struck with us just the right balance, allowing us time to process his information yet simultaneously helping us move toward making a decision to buy. It was easy to see that Ben has good instincts for customers as well as being well trained and mentored. Our experience with financing the Sonata was as excellent. Scott Varnum was personable and also "knew his stuff". He outlined the financing process as well as detailing the options available to us. He gained our confidence when he" delivered" the best options in a timely, competent, and efficient manner. We like this in the person who is dealing with our money :-) Furthermore, so far, everything Scott said about the dealership's great service department has been correct. The service manager did a fantastic job of orienting us to the car upon delivery. A follow-up visit to better understand the android phone and and car synching went just as well. All in all, our experience with the Dean Hyundai Team has been phenomenal. This is probably the 12th car my husband and I have purchased in our lifetime, so we have many other experiences to compare with this one! At Dean, everyone "on the floor" of the dealership was helpful. Each person was willing to "go that extra mile" to help or get us to a colleague who could help. They were a team, but also seemed like a caring family. Most importantly, they made us feel like we joined their family.....the Dean Auto Family. So far, we have been pleased to become part of that "family". We think that in any venue, extraordinary service should be recognized. We hope Hyundai has established a way to do this. Nord62014 More

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My VW Tiguan First of all I thank all the wonderful persons at Dean Team I met. I saw a lot of care , coordination and received a lot of help in getting my first n First of all I thank all the wonderful persons at Dean Team I met. I saw a lot of care , coordination and received a lot of help in getting my first new car. I had a wonderful experience during the process of buying my new VW. The Dean Team experts showed us the right path, the right car for the right price. I already recommended to a couple of my friends and I would continue that. Thanks to Scott from DT- Hyundai, Scott R - VW and Ben F for helping us through the whole process. -MurthyC More

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excellent service Working with Richard, Tim, & Ben was a really great experience. They were curtious, informative, & professional. I would not only return to this parti Working with Richard, Tim, & Ben was a really great experience. They were curtious, informative, & professional. I would not only return to this particular dealership, but would request to work with these guys again! More

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The sales consultant (Ben) did a very nice job showing off the different vehicles and options, and when I came around the first time to just drive, he weren't pushy at all trying to get a sale. Ben offer off the different vehicles and options, and when I came around the first time to just drive, he weren't pushy at all trying to get a sale. Ben offered up a vehicle to take home for a day so everyone could check it out, which was very nice. Once I had decided on a Hyundai, Ben did a great job trying to find me exactly what I was looking for, and was able to find both the trim level and color I was looking for. The dealership offered a very fair price that really didn't require much negotiation at all, and did it in a pretty timely fashion. The dealership building isn't much to look at, and is not as plush as many of the other dealerships on Manchester. However, the people there were very good and it's easy enough to overlook their facility. More

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We couldn't have asked for better assistance than what we received from Ben French and Tom Fascetti. We were appreciative that we were able to close our deal even with some obstacles. Ben was wonde what we received from Ben French and Tom Fascetti. We were appreciative that we were able to close our deal even with some obstacles. Ben was wonderful and came in on his day off to conclude our sale and get us on our way. Working with the Dean Team was a great experience. More

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This was by far my best experience with a car dealer. The price was negotiated over email prior to me seeing the vehicle so no pressure at the dealership over price. Adam, Ben, and Scott couldn't have been a price was negotiated over email prior to me seeing the vehicle so no pressure at the dealership over price. Adam, Ben, and Scott couldn't have been any nicer. The whole process went smoothly and I felt no pressure to purchase any extras even though I did decide to purchase a few of them. I had a hard stop time due to a meeting that evening and Ben even offered to drop my vehicle off at my home so it was there waiting for me when I got home. I highly recommend anyone going to this dealership for the purchase of a new vehicle. The experience was very pleasurable considering the amount of money you end up dropping buying a brand new vehicle. I would go back to them in a heartbeat! -Todd More

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I was in Colorado Springs, CO visiting my 90 year old father and decided it was time for a new car. The car I was driving was a 2000 Camry with 230,000 miles on it. It is still a great car and probably h father and decided it was time for a new car. The car I was driving was a 2000 Camry with 230,000 miles on it. It is still a great car and probably has at least another 1000 miles on it but little inexpensive inconvenient things were starting to occur. My last purchase of a NEW car was in 1973 when I got a Buick LaSabre. Since then I'd always purchased pre-oned and usually from an individual. I contacted Auto bytel and soon had five dealers contacting me. All were good low pressure but Ben French at Dean Team was by far the best. Ben made sure I got the best price and the exact car I wanted. I did the whole process via e-mail and phone calls and never met Ben or Adam until I picked up the car. I did not have a trade in and was paying cash. Ben even told me I could put up to $3000 on a credit card to get points and it would still be a cash sale. THE IRONIC THING IS, I HAD A BAD EXPERIENCE AT DEAN TEAM SEVERAL YEARS AGO WHEN I MY WIFE AND I WERE LOOKING FOR A NEW /USED CAR FOR HER AND I SWORE MY SHADOW WOULD NEVERDARKEN THEIR DOORWAY AGAIN. WELL MY SHADOW DID DARKEN THEIR DOORWAY AGAIN AND I'M REALLY GLAD IT DID. John Williamson More

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Ben was very professional, yet had a sense of humor. I purchased a used Toyota Prius and he worked with me to get the price to where I needed it. All the paperwork and the car was ready when I arrived to purchased a used Toyota Prius and he worked with me to get the price to where I needed it. All the paperwork and the car was ready when I arrived to complete the sale. I would definitely recommend him as a salesperson....genuine and honest. An asset to the Dean Team!! Kathy Robinson More

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Very impressed with the level of professionalism, knowledge and zero-pressure tactics. I worked specifically with Ben, Adam and Ryan -- all highly qualified, helpful sales professionals. They answe knowledge and zero-pressure tactics. I worked specifically with Ben, Adam and Ryan -- all highly qualified, helpful sales professionals. They answered all my questions, gave me all their attention and never tried to "up-sell" me to another model. They allowed me to have the car for an extended drive as I wanted to verify the mileage -- 40mpg from Ballwin to Augusta and back! When I asked via email about the exact cost of an Elantra w/ premium package, they provided an exact cost (nothing ambiguous here). When I purchased the car, I paid that exact cost + the cost for the floor mats and an administrative fee. I never felt like I was tricked, deceived or taken advantage of. They provided a comprehensive explanation of the 5 yr warranty and how to stay in compliance to maintain the warranty. They went over all the features of the car, including pairing the phone. Lastly, they explained that this dealership offers some nice perks like: free state inspections, free car washes and oil changes at cost. I truly hope their service dept is as good as their sales dept. More

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Overall it was a great experience. Everybody was really friendly. Ben was great very knowledgeable was more concerned with me being happy with the car I was getting ready to purchase. He above normal custo friendly. Ben was great very knowledgeable was more concerned with me being happy with the car I was getting ready to purchase. He above normal customer service. More

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