Ben Vitullo | Page 2

The service advisor Ben Vitullo is very unprofessional. He called me a liar 5 times because he didn’t like my previous review. On my first visit I had 4 concerns. 1 they ordered parts for per a service bul He called me a liar 5 times because he didn’t like my previous review. On my first visit I had 4 concerns. 1 they ordered parts for per a service bulletin. 1 they claimed was caused by a rodent which I disagree & overcharged me for a terrible repair job. I will have to have this job redone because the mechanic routed the wiring to where it is rubbing on metal cross member, probably what caused the short in the first place. The other 2 concerns the mechanic blew off & I had to repair them myself. On the 2nd visit a different mechanic installed the part & corrected the concern. I’ve been purchasing new GM vehicles for 30 years & been to multiple dealerships and never been treated like this visit. I don’t think I will visit this dealership again. I’ve never posted a negative review for any place of business before. The only reason I came back for this visit is because they ordered parts on the first visit. More

by Utex2828 Verified Customer Verified Customer

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I’d like the service because they be fair with you. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful. They get down to business tell you what’s going on with your car they fix your car they do it fast. They really respectful. More

by DERRICKHOWARD637 Verified Customer Verified Customer

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Oil change scheduled for 1:30, I got there at 1:15, took roughly 3.5 hrs to do an oil change with no communication on what’s going on roughly 3.5 hrs to do an oil change with no communication on what’s going on More

by GRANTNOAH25 Verified Customer Verified Customer

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9am morning all employees had positive attitudes, I didn't even buy my cadillac from you guys & your taking care of "Kunes" failure 🤷🏿 so I appreciate you guys help & have such a good vibe keep up th didn't even buy my cadillac from you guys & your taking care of "Kunes" failure 🤷🏿 so I appreciate you guys help & have such a good vibe keep up the good work More

by Montyreyes42 Verified Customer Verified Customer

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Everyone I have listed showed nothing but the ultimate best in everything they did. Take a stranger word.. I do fill these out. best in everything they did. Take a stranger word.. I do fill these out. More

by bsm61770 Verified Customer Verified Customer

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Ben at the front service department is terrible for this dealership. He had a shi**y attitude. Doesn’t know how to deal with customers. Said they were going to do one thing to my car and did something else dealership. He had a shi**y attitude. Doesn’t know how to deal with customers. Said they were going to do one thing to my car and did something else that didn’t fix my problem charged me for that then he said we needed to do what we agreed on the first time and he wanted to charge me again. More

by Eaguilar250 Verified Customer Verified Customer

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I really enjoyed the whole experience. They found me what I wanted and asked for. I looked under my truck after it was protected and it had rust areas. Should have cleaned the under carria They found me what I wanted and asked for. I looked under my truck after it was protected and it had rust areas. Should have cleaned the under carriage before treatment 🙄. More

by STEPHENBRACEYWELDER Verified Customer Verified Customer

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Tim is great to work with. I found the experience was great and the repairs solved my tire problem. I found the experience was great and the repairs solved my tire problem. More

by JOHN Verified Customer Verified Customer

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Bought my truck 45 days ago, brought it in for a few small issues, one being a steering wheel shaking when going 60+ mph, the service dept told me I need to pay to have my tires rebalanced because I hav small issues, one being a steering wheel shaking when going 60+ mph, the service dept told me I need to pay to have my tires rebalanced because I have had the truck for 45 days. Also, with another issue they are blaming it on the fact that I had the truck undercoated, when 100% I had the issue before I had it undercoated. Ben the service guy I dealt with did not care at all and was not helpful in anyway. More

by JCSAULYS Verified Customer Verified Customer

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Outstanding customer service very friendly, very informative. It will definitely be back for service.. very friendly atmosphere informative. It will definitely be back for service.. very friendly atmosphere More

by dlpearson15 Verified Customer Verified Customer

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