Benito Torres | Page 38

I’m a Uber driver of 10 years (22,000 trips), so I need my car in tip-top shape. Benito has always taken care of my service needs, and I’ve never been disappointed. I bring my car in monthly for at least a my car in tip-top shape. Benito has always taken care of my service needs, and I’ve never been disappointed. I bring my car in monthly for at least an oil change. My car has 260,000 miles, and I’m glad I have both a Honda and excellent dealership for my car. More

by Ahjensen42 Verified Customer Verified Customer

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When I first brought my car in, my regular Service Rep was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought th was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought the car in late that first day and I understood that. So I was told by Viviana Saenz, that she would contact me first thing in the morning the next day on the progress of the repair. Well, by 1pm, I hadn't heard a word from her, or anyone else, so "I" called in and she wouldn't answer her phone and was bumped over to Tony. Well, at least someone was helping me now, but now I lost a half a day and was told my car couldn't be ready that day, so since it was late in the day I had to scramble to rent a car so I could get to work to work that night. Oh, by the way, Viviana Saenz, NEVER EVEN reached out to let me know the status of my car. And Clayton, put his hopes on her to help him with his customer. So now the next day Clayton Einck, called me for the bad news about my car repair process and then at least my car was on it's way to being fixed. So now two days have been wasted, no thanks to Viviana Saenz... What a worthless Service Rep. So now Clayton, got the ball rolling and Thanks goodness by Tuesday 5 days later, my normal Service Rep, Benito, had returned from vacation, and he and Clayton worked together to get my car back to me after 7 days of working on it. Now, After all that, I need to bring the car back because, since it's a Civic Hybrid, the hybrid part doesn't kick in and work. The IMA battery is good and charging, but won't take over when I stop and a light. More

by Jrander42 Verified Customer Verified Customer

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Benito Torres is always so helpful and explains everything clearly. I always get good service at this dealership and have been coming here for years and always ask for Benito. everything clearly. I always get good service at this dealership and have been coming here for years and always ask for Benito. More

by jhults12 Verified Customer Verified Customer

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Quick to respond when I arrived, informative summary of services, and quick repair of my car. Thanks Benito services, and quick repair of my car. Thanks Benito More

by cbeleber Verified Customer Verified Customer

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Great service and knowledgeable customer service and great customer support. Definitely will recommend to my friends great customer support. Definitely will recommend to my friends More

by Mjcov1010 Verified Customer Verified Customer

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Super friendly, great service in a timely manner. Always enjoy and trust working with Benito! Always enjoy and trust working with Benito! More

by shocks4him Verified Customer Verified Customer

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First time here at HB Honda, and it was positive visit with the service department. with the service department. More

by candelario gomez Verified Customer Verified Customer

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I have been going to this Norm Reeves location since 2000 & bought my 3rd Honda in 2017. They are the best! & bought my 3rd Honda in 2017. They are the best! More

by sueforgets Verified Customer Verified Customer

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Good communication with text confirmation, easy to make appointment, excellent customer service & on time as promised. appointment, excellent customer service & on time as promised. More

by Hvtran267 Verified Customer Verified Customer

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Great service at reasonable price! They don’t push you and sell unnecessary service items. Only recommendation! They don’t push you and sell unnecessary service items. Only recommendation! More

by Henry Verified Customer Verified Customer

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