Berk Erguc

Dealership was impressive and service was excellent by all personnel. Would highly reccommend to anyone all personnel. Would highly reccommend to anyone More

by WAGENM Verified Customer Verified Customer

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Berk was great and did his best to make sure we were comfortable throughout the process. We drove quite a distance to see an RX 500h that was advertised as L/Certified. When we arrived, we noticed damag comfortable throughout the process. We drove quite a distance to see an RX 500h that was advertised as L/Certified. When we arrived, we noticed damage on the rear bumper that wasn’t shown in the pictures or video, as well as scuffing/damage on the right rear side of the vehicle. The manager agreed to take some money off because of the paint damage on the rear bumper, which we appreciated. However, we were also told that the scuffs on the right rear bumper would be buffed out because they were minor and easy to take care of. We brought this up multiple times and were under the impression that it would be handled before we took delivery. We ended up completing the purchase, but when we got the vehicle back from detailing, the scuffs were still there. When I asked about it, I was told that the people who could take care of it had already left for the day. The frustrating part is that we understood and accepted that the paint chips on the rear bumper weren’t going to be repaired, but we specifically agreed to move forward with the understanding that the side scuffs would be taken care of. Which that didn’t happen. Overall Berk’s customer service was the best part of the experience, especially leading up to the purchase. Unfortunately the way the vehicle was delivered left a sour taste and kept what could have been a great experience from being one. More

by royfware Verified Customer Verified Customer

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