Bernard Gunn | Page 8

I have been trying to reach someone at your dealership all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No a all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No apology on the mix up. Got two different stories. Not a good look and then you send me a survey? What do you expect it to say? More

by JFMULLOWNEY Verified Customer Verified Customer

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Everything was very professional. Leslie was great as always. Explanations are very helpful. Good Job! Thanks. Leslie was great as always. Explanations are very helpful. Good Job! Thanks. More

by gvludwig Verified Customer Verified Customer

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They took the time to involve me in the repair. I think that was brilliant. Leslie is soft spoken and pleasant. Bernard the service manager and the young mechanic pointed out that my problem wasn’t I think that was brilliant. Leslie is soft spoken and pleasant. Bernard the service manager and the young mechanic pointed out that my problem wasn’t what I thought it was. Thank you so much. More

by Carl DiFilippo Verified Customer Verified Customer

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The service team is always friendly and informative. I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for my vehicle maintenance, care and purchases. More

by HOCKEYMOM48JJ Verified Customer Verified Customer

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The lack of responses and caring from this dealer is mind blowing. After spending $70K on a used vehicle that has continued to have problems, Matt Mortimer wouldn't even respond to my email. John Simonelli m blowing. After spending $70K on a used vehicle that has continued to have problems, Matt Mortimer wouldn't even respond to my email. John Simonelli made promises to get us out of the vehicle that led to empty promises and finance said they would credit the large amount of money we spend on extended warranty with no resolve and leaving us with a car that continues to have issues. Fantastic job with customer support and satisfaction cleaning up a mess with zero resolve! More

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The Faulkner service team did a great job of communicating what they would do, and followed up with communication throughout the process. Great job, great team. communicating what they would do, and followed up with communication throughout the process. Great job, great team. More

by TBALL1 Verified Customer Verified Customer

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Great service. Fast and efficient. I don’t have any more words to put up in here. Fast and efficient. I don’t have any more words to put up in here. More

by dbyers1 Verified Customer Verified Customer

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Honest and fair. Quality workmanship. My trucks are typically delivered back to me in a short amount of time Quality workmanship. My trucks are typically delivered back to me in a short amount of time More

by Baxterlandscape Verified Customer Verified Customer

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Very knowledgeable and courteous, great attitude! !! Work was completed on time with no issues. I would definitely recommend your company!!! !! Work was completed on time with no issues. I would definitely recommend your company!!! More

by DONALDDEMPSEY62 Verified Customer Verified Customer

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Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR Verified Customer Verified Customer

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